update feedback

Author: ethanpalm

analytics/feedback.mdx

@@ -1,24 +1,57 @@
 ---
 title: "Feedback"
-description: "TODO: See feedback from your docs"
+description: "Monitor user satisfaction with your documentation"
 ---
 
-### Feedback
-
 <Info>
   To collect and view feedback, you must first enable feedback from the [Add-ons](https://dashboard.mintlify.com/products/addons) page in your dashboard.
 </Info>
 
-The Feedback section displays quantitative thumbs up and thumbs down votes your docs have received and any qualitative feedback that users have provided. You can use this information to discover user needs and make improvements to your docs.
+The feedback tab displays quantitative thumbs up and thumbs down votes your docs have received and any qualitative feedback that users have provided. Use this information to gauge the quality of your docs and make improvements.
+
+Access the feedback tab by navigating to the **Analytics** page in your [dashboard](https://dashboard.mintlify.com/products/analytics).
+
+## Feedback types
+
+The feedback tab displays information according to the feedback add-ons that you enable.
+
+Enable your preferred feedback types:
+
+* **Thumbs rating only**: Simple thumbs up/down voting to gauge overall satisfaction with pages.
+* **Code snippet feedback only**: Feedback specifically on code snippets.
+* **Thumbs rating and contextual feedback**: Page voting plus detailed comments and reasons for ratings.
+* **Thumbs rating and code snippet feedback**: Page voting plus feedback on code examples.
+* **Thumbs rating, contextual, and code snippet feedback**: Complete feedback system with page voting, detailed comments, and code snippet feedback.
+
+## Managing feedback
+
+For contextual and code snippet feedback, you can set the status of a piece of feedback and add internal notes to track your work resolving user feedback.
+
+### Changing feedback status
+
+Select the status beside a piece of feedback to mark it as **Pending**, **In Progress**, **Resolved**, or **Dismissed**.
+
+Best practices for setting feedback statuses:
+
+* **Pending**: Feedback is awaiting review.
+* **In Progress**: Feedback has been validated and is being worked on.
+* **Resolved**: Feedback has been resolved.
+* **Dismissed**: Feedback has been dismissed as not actionable, irrelevant, or inaccurate.
+
+### Filtering by status
+
+Use the status filter to control which feedback is displayed. Uncheck a status to hide all feedback with that status. By default, all feedback is displayed.
+
+### Adding internal notes
 
-If you have enabled **Thumbs rating** feedback, the Feedback section will display:
+Click on a piece of feedback to add an internal note. These notes are only visible to people with access to your dashboard.
 
-- **Liked by viewers**: Pages with the most positive feedback (thumbs up votes).
-- **Needs improvement**: Pages with the most negative feedback (thumbs down votes).
+Use notes to add information for collaboration, link relevant support or engineering tickets, or remember any other useful information.
 
-If you have enabled **Contextual feedback** and **Code snippet** feedback, the Feedback section will display:
+## Using feedback data
 
-- **Context**: Feedback that users have provided for specific pages, including thumps up or down ratings, reasons for the ratings, and any additional comments.
-- **Code**: Feedback that users have provided for specific code snippets.
+Review your feedback data to:
 
-For Context and Code feedback, you can select the status beside a piece of feedback to mark it as Pending, In Progress, Resolved, or Dismissed.
+* Identify pages with the most positive feedback to see what is working well in your documentation.
+* Identify pages with the most negative feedback to see what needs improvement.
+* Make improvements based on user feedback.