diff --git a/api-reference/faq.mdx b/api-reference/faq.mdx new file mode 100644 index 000000000..fe0b47e93 --- /dev/null +++ b/api-reference/faq.mdx @@ -0,0 +1,376 @@ +# Frequently Asked Questions + +Find answers to the most common questions about our API. If you can't find what you're looking for, feel free to [contact our support team](mailto:support@example.com). + +## Getting Started + +
+How do I get started with the API? + +To get started with our API: + +1. Sign up for an account at [our developer portal](https://developer.example.com) +2. Create an API key in your dashboard +3. Review our [Quick Start Guide](/getting-started/quickstart) +4. Make your first API call using our [interactive examples](/api-reference/examples) + +For detailed instructions, see our [Getting Started documentation](/getting-started). + +
+ +
+Do you offer a sandbox or testing environment? + +Yes, we provide a sandbox environment for testing your integrations. The sandbox uses the same API endpoints but with test data and doesn't affect your production environment. + +- Sandbox Base URL: `https://sandbox-api.example.com` +- Production Base URL: `https://api.example.com` + +Learn more about our [testing environments](/getting-started/environments). + +
+ +
+What programming languages do you support? + +Our API is RESTful and can be used with any programming language that supports HTTP requests. We provide official SDKs for: + +- JavaScript/Node.js +- Python +- PHP +- Ruby +- Go +- Java + +Community SDKs are also available for other languages. Check our [SDKs page](/sdks) for the complete list. + +
+ +## Authentication + +
+How do I authenticate my API requests? + +We use API key authentication. Include your API key in the request header: + +```bash +Authorization: Bearer YOUR_API_KEY +``` + +You can generate and manage your API keys in the [developer dashboard](https://developer.example.com/dashboard). + +For detailed authentication information, see our [Authentication Guide](/api-reference/authentication). + +
+ +
+How do I keep my API key secure? + +To keep your API key secure: + +- Never expose your API key in client-side code +- Store API keys as environment variables +- Use different keys for different environments (development, staging, production) +- Regularly rotate your API keys +- Monitor your API key usage in the dashboard + +See our [Security Best Practices](/security/best-practices) for more information. + +
+ +
+Can I use multiple API keys for the same account? + +Yes, you can create multiple API keys for different purposes or environments. Each key can have different permissions and rate limits configured. + +To manage your API keys, visit your [developer dashboard](https://developer.example.com/dashboard/api-keys). + +
+ +## Rate Limits + +
+What are the rate limits for the API? + +Our rate limits vary by plan: + +- **Free Plan**: 1,000 requests per hour +- **Pro Plan**: 10,000 requests per hour +- **Enterprise Plan**: Custom limits available + +Rate limits are enforced per API key. When you exceed the limit, you'll receive a `429 Too Many Requests` response. + +For current rate limit information, see our [Rate Limits documentation](/api-reference/rate-limits). + +
+ +
+How can I check my current rate limit usage? + +Rate limit information is included in every API response header: + +- `X-RateLimit-Limit`: Your rate limit ceiling for that given request +- `X-RateLimit-Remaining`: Number of requests left for the time window +- `X-RateLimit-Reset`: UTC date/time when the rate limit resets + +You can also monitor usage in your [developer dashboard](https://developer.example.com/dashboard/usage). + +
+ +
+What happens when I hit the rate limit? + +When you exceed your rate limit, the API will return: + +- HTTP Status Code: `429 Too Many Requests` +- Error message explaining the rate limit exceeded +- `Retry-After` header indicating when you can make requests again + +Implement exponential backoff in your application to handle rate limit responses gracefully. + +
+ +## Error Handling + +
+What HTTP status codes does the API return? + +Our API uses standard HTTP status codes: + +- **200**: Success +- **201**: Created +- **400**: Bad Request +- **401**: Unauthorized +- **403**: Forbidden +- **404**: Not Found +- **429**: Too Many Requests +- **500**: Internal Server Error + +Each error response includes a detailed error message and error code. See our [Error Handling Guide](/api-reference/errors) for complete details. + +
+ +
+How should I handle API errors in my application? + +Best practices for error handling: + +1. Always check the HTTP status code +2. Parse the error response for detailed information +3. Implement retry logic for temporary errors (5xx codes) +4. Log errors for debugging purposes +5. Provide meaningful error messages to your users + +Example error response structure: + +```json +{ + "error": { + "code": "invalid_parameter", + "message": "The 'email' parameter is required", + "details": "Please provide a valid email address" + } +} +``` + +
+ +
+Are there any known issues or limitations? + +Current known limitations: + +- Maximum request payload size: 10MB +- Maximum response size: 50MB +- Request timeout: 30 seconds +- Some endpoints have additional specific limitations + +Check our [Status Page](https://status.example.com) for current system status and any ongoing issues. + +
+ +## Data and Responses + +
+What data formats does the API support? + +Our API supports: + +- **Request format**: JSON (Content-Type: application/json) +- **Response format**: JSON +- **Date format**: ISO 8601 (YYYY-MM-DDTHH:MM:SSZ) +- **Character encoding**: UTF-8 + +All requests and responses use JSON format unless otherwise specified. + +
+ +
+How do I handle pagination in API responses? + +Large result sets are paginated using cursor-based pagination: + +```json +{ + "data": [...], + "pagination": { + "has_more": true, + "next_cursor": "eyJpZCI6MTIzfQ==" + } +} +``` + +Use the `next_cursor` value in your next request to get the next page of results. + +See our [Pagination Guide](/api-reference/pagination) for detailed examples. + +
+ +
+Can I filter or sort API responses? + +Yes, many endpoints support filtering and sorting through query parameters: + +- **Filtering**: `?filter[status]=active&filter[type]=premium` +- **Sorting**: `?sort=created_at&order=desc` +- **Field selection**: `?fields=id,name,email` + +Available filters and sort options vary by endpoint. Check the specific endpoint documentation for supported parameters. + +
+ +## Best Practices + +
+What are the recommended best practices for using the API? + +Key best practices: + +1. **Use HTTPS**: Always use HTTPS for API requests +2. **Handle errors gracefully**: Implement proper error handling and retry logic +3. **Cache responses**: Cache API responses when appropriate to reduce requests +4. **Use webhooks**: Use webhooks instead of polling for real-time updates +5. **Validate data**: Always validate data before sending requests +6. **Monitor usage**: Keep track of your API usage and performance + +For comprehensive guidelines, see our [Best Practices Guide](/best-practices). + +
+ +
+How can I optimize API performance? + +Performance optimization tips: + +- Use field selection to request only needed data +- Implement client-side caching for frequently accessed data +- Use batch endpoints when available +- Compress request payloads when sending large amounts of data +- Keep connections alive when making multiple requests +- Monitor response times and optimize accordingly + +
+ +
+Should I use webhooks or polling? + +**Use webhooks when**: +- You need real-time updates +- You want to reduce API calls +- You're building event-driven applications + +**Use polling when**: +- Webhooks aren't available for your use case +- You need to maintain control over request timing +- Your infrastructure doesn't support receiving webhooks + +Learn more about [Webhooks](/webhooks) and when to use them. + +
+ +## Billing and Limits + +
+How is API usage billed? + +API usage is billed based on: + +- Number of API requests per month +- Data transfer (for large responses) +- Premium features used + +Billing details vary by plan. Check your [billing dashboard](https://developer.example.com/billing) for current usage and costs. + +
+ +
+Can I set usage alerts or limits? + +Yes, you can configure: + +- Usage alerts at percentage thresholds (50%, 80%, 95%) +- Hard limits to prevent overage charges +- Email notifications for usage milestones + +Configure these settings in your [account dashboard](https://developer.example.com/dashboard/alerts). + +
+ +## Support and Resources + +
+Where can I get help if I'm stuck? + +We offer several support channels: + +- **Documentation**: Comprehensive guides and references +- **Community Forum**: Connect with other developers +- **Support Tickets**: Direct support for technical issues +- **Live Chat**: Real-time assistance during business hours +- **Email Support**: [support@example.com](mailto:support@example.com) + +Response times vary by plan level. Enterprise customers receive priority support. + +
+ +
+Do you provide code examples and tutorials? + +Yes, we provide: + +- Interactive API explorer in our documentation +- Code examples in multiple programming languages +- Step-by-step tutorials for common use cases +- Sample applications and starter templates +- Video tutorials and webinars + +Visit our [Examples](/examples) and [Tutorials](/tutorials) sections to get started. + +
+ +
+How do I stay updated on API changes? + +Stay informed about API updates: + +- Subscribe to our [developer newsletter](https://developer.example.com/newsletter) +- Follow our [changelog](/changelog) for version updates +- Join our [developer community](https://community.example.com) +- Enable webhook notifications for breaking changes +- Follow us on [Twitter @ExampleAPI](https://twitter.com/exampleapi) + +We follow semantic versioning and provide advance notice for breaking changes. + +
+ +--- + +## Still have questions? + +If you couldn't find the answer you're looking for, please don't hesitate to reach out: + +- [Contact Support](mailto:support@example.com) +- [Join our Community](https://community.example.com) +- [Schedule a Demo](https://example.com/demo) + +Our team is here to help you succeed with our API! \ No newline at end of file diff --git a/docs.json b/docs.json index ef20fc512..539a30c16 100644 --- a/docs.json +++ b/docs.json @@ -97,7 +97,7 @@ "api-playground/troubleshooting" ] }, - { + { "group": "Authentication and Personalization", "pages": [ "settings/authentication-personalization/authentication", @@ -155,7 +155,6 @@ "advanced/dashboard/sso", "advanced/dashboard/permissions", "advanced/dashboard/roles" - ] } ] @@ -214,7 +213,7 @@ { "group": "Version Control and CI/CD", "pages": [ - "settings/github", + "settings/github", "settings/gitlab", "settings/ci", "settings/preview-deployments" @@ -230,7 +229,8 @@ { "group": "API Reference", "pages": [ - "api-reference/introduction" + "api-reference/introduction", + "api-reference/faq" ] }, {