Update README.md

Author: kyb3r

README.md

@@ -25,33 +25,32 @@
 </div>
 
 
-## How Does Modmail Work?
+## What is Modmail?
 
-When a user sends a direct message to the bot, a channel is created within an isolated category. This channel is where messages will be relayed. To reply to the message, simply use the command `?reply` in the channel. A full list of commands can be found by using the `?help` command.
+Modmail's core functionality provides an efficient communications interface between server members and staff. When a member sends a direct message to the bot, a channel is created within an isolated category for that member. This channel is where messages will be relayed and where any available staff member can respond to that user.
 
 ## Features
 
-* Highly Customisable:
+* **Highly Customisable**:
   * Bot activity, prefix, etc.
   * Command permissions
   * Interface elements (color, responses, reactions, etc.)
   * Snippets and *command aliases*
   * Minimum account/guild age in order to create a thread.
-* Thread logs, e.g. https://logs.modmail.tk/example
+* **Thread logs**, e.g. https://logs.modmail.tk/example
   * When you close a thread, a log link is generated and posted to your log-channel.
   * Rendered in styled HTML like Discord.
   * Optional login in via Discord to protect your logs.
   * See past logs of a user with `?logs`
   * Searchable by text queries using `?logs search`
-* Aesthetic command interfaces e.g Pagination via reactions
-* Scheduled closing - e.g. `?close in 2 hours silently`
-* Blocking users e.g. `?block @user spamming for 2 days`
-* Get notified/subscribe for thread messages. (`?notify` and `?sub`)
-* Linked thread messages Editing/deleting messages is synced on both ends.
-
-* Optional automatic updates to stay up to date with the latest features.
+* **Feature rich and robust**
+  * Scheduled tasks - `?close in 2 hours silently`
+  * Moderate usage by blocking users -`?block @user spamming for 2 days`
+  * Get notified/subscribe for thread messages. `?notify` and `?sub`
+  * Editing and deleting messages is synced on both ends.
+  * Optional automatic updates to stay up to date with the latest features.
 
-This list is ever growing thanks to active development and our exceptional contributors.
+This list is ever growing thanks to active development and our exceptional contributors. See a full list of documented commands by using the `help` command .
 
 
 ## Installation