Error “Your payment was not successful. Try again.” during redirect after successful payment #1299
Description
Hi,
I am experiencing a critical issue with the Mollie module during the return redirect from payment, on PrestaShop 8.2.0 with Mollie v6.4.1.
Observed behavior
• The payment is completed successfully (PayPal and card).
• The order is correctly created in PrestaShop.
• Confirmation emails are sent.
• No errors in Mollie logs.
• No relevant errors in PrestaShop debug mode.
Problem
Upon returning from the payment, the customer does not see the order confirmation page, but is instead redirected to the cart with the message: "Your payment was not successful. Try again".
Technical analysis
• The message and redirect originate from the file:
controllers/front/return.php, method processGetStatus().
Impact on customer experience
• The customer is confused, as they do not see the order confirmation.
• They contact the store concerned.
• Sometimes they place duplicate orders, thinking the payment failed.
Urgency
This issue needs to be addressed urgently, as it can cause customer confusion, support requests, and negative reviews, even though the payments themselves are successful.
I believe this problem is specific to the Mollie module and not PrestaShop, because the error message is generated directly by the module (return.php).
