CSHARP-3069: Update issues_help.md with new links/text

Author: techbelle

Docs/reference/content/issues_help.md

@@ -8,12 +8,12 @@ title = "Issues & Help"
   pre = "<i class='fa fa-life-ring'></i>"
 +++
 
-## Questions
+## Support
+If you require assistance with this driver, please see our paid support resources at [MongoDB Support Portal](https://support.mongodb.com/welcome)
+- Free support for customers without support subscriptions can be received through the [MongoDB Community Developer Forums](https://developer.mongodb.com/community/forums/)
 
-- [MongoDB Community Forum](https://community.mongodb.com)
-
-## Bug Reports
-
-- [JIRA](https://jira.mongodb.org/browse/CSHARP)
+## Bug Reports and Feature Requests
+- Bug Reports that are reproducible can be filed in [JIRA](https://jira.mongodb.org/browse/CSHARP)
+- Feature requests for the driver can be requested in our [Feedback Engine](https://feedback.mongodb.com/forums/924286-drivers)
 
 If you’ve identified a security vulnerability in a driver or any other MongoDB project, please report it according to the [instructions here](http://docs.mongodb.org/manual/tutorial/create-a-vulnerability-report).

README.md

@@ -135,6 +135,7 @@ Please see our [guidelines](CONTRIBUTING.md) for contributing to the driver.
 * Alexander Nagy            [email protected]
 * Sridhar Nanjundeswaran    https://github.com/sridharn
 * Nathan                    https://github.com/terakilobyte
+* Rachelle Palmer           https://github.com/techbelle
 * Rich Quackenbush          [email protected]
 * Carl Reinke               https://github.com/mindless2112
 * Gian Maria Ricci          https://github.com/alkampfergit