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Update personas.md
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β€Ždocs/docs/references/personas.mdβ€Ž

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# Personas
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There are a variety of people which may interact with Nebari deployments. Below is a list of personas intended to cover most people who interact with Nebari.
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A variety of people interact with Nebari deployments. The personas below represent the core user groups we support, guiding platform development and UX improvements.
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## πŸ‘©β€πŸ’» Data Scientist (End User)
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* Often collaborate with teammates, share notebooks, or publish results.
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* Focused on analysis and experimentation , not infrastructure.
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### πŸ” Key Workflows
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### πŸ” Key Workflows
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* Explore and analyze data using notebooks.
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* Share notebooks / results / dashboards with teammates.
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* Use cloud resources when local compute isn’t enough.
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### πŸ€• Pain Points
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### πŸ€• Pain Points
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* Struggle to set up the right environment (package conflicts, inconsistent installs).
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* Installing libraries on institutional machines is often restricted.
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* Difficult to reproduce results across machines/environments.
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* Limited tools for debugging crashes, package errors or environment issues.
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Aside from internal discussions, these pain pints are derived from the following sources:
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Aside from internal discussions, these pain points are derived from the following sources:
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* [Deploying JupyterHub at your institution \- discuss \- Jupyter Community Forum](https://discourse.jupyter.org/t/deploying-jupyterhub-at-your-institution/723)
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* [What's Wrong with Computational Notebooks? Pain Points, Needs, and Design Opportunities](https://austinhenley.com/pubs/Chattopadhyay2020CHI_NotebookPainpoints.pdf)
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* [Old tools, new tricks: Improving the computational notebook experience for data scientists \- Microsoft Research](https://www.microsoft.com/en-us/research/blog/old-tools-new-tricks-improving-the-computational-notebook-experience-for-data-scientists/)
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* May not have deep technical knowledge.
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* Focused on keeping the platform running smoothly and securely for End Users.
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### πŸ” Key Workflows
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### πŸ” Key Workflows
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* Onboard new users, manage roles and permissions.
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* Monitor system usage, resource consumption and user activity.
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* Enforce data access, security and compliance policies.
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* Manage costs and track resource use.
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### πŸ€• Pain Points
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### πŸ€• Pain Points
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* Managing users manually.
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* Integrating existing identity auth systems (OAuth, SSO etc.).
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* May be part of a central IT/infra team or external maintainers.
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* Focused on reliability, scaling, security and maintenance.
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### πŸ” Key Workflows
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### πŸ” Key Workflows
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* Deploy and configure the platform.
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* Set up authentication, storage and compute resources.
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* Manage upgrades, scaling, backups and system monitoring.
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* Troubleshoot issues with platform stability or user environments.
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* Implement security policies and ensure compliance.
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### πŸ€• Pain Points
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### πŸ€• Pain Points
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* Deployment is complex \- there are many moving parts and a steep learning curve.
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* Updates can break things, need testing and staging.

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