Trouble installing netbox

[saltymedic]

I followed the installation instructions from
https://netbox.readthedocs.io/en/stable/installation/

The only difference I noted is that there was an extra /netbox directory level that showed up even though I followed the directions. This is on Ubuntu 20.04

I got to the end of the Gunicorn instructions
https://netbox.readthedocs.io/en/stable/installation/4-gunicorn/

When I run systemctl status netbox, this is what it shows me:

● netbox.service - NetBox WSGI Service Loaded: loaded (/etc/systemd/system/netbox.service; enabled; vendor preset: enabled) Active: activating (auto-restart) (Result: exit-code) since Wed 2021-05-12 11:09:14 MDT; 2s ago Docs: https://netbox.readthedocs.io/en/stable/ Process: 35575 ExecStart=/opt/netbox/venv/bin/gunicorn --pid /var/tmp/netbox.pid --pythonpath /opt/netbox/netbo> Main PID: 35575 (code=exited, status=203/EXEC)
When I run journalctl -eu netbox, this is what I get:

May 12 11:12:16 rlc-office systemd[1]: netbox.service: Main process exited, code=exited, status=203/EXEC May 12 11:12:16 rlc-office systemd[1]: netbox.service: Failed with result 'exit-code'. May 12 11:12:46 rlc-office systemd[1]: netbox.service: Scheduled restart job, restart counter is at 1456. May 12 11:12:46 rlc-office systemd[1]: Stopped NetBox WSGI Service. May 12 11:12:46 rlc-office systemd[1]: Started NetBox WSGI Service. May 12 11:12:46 rlc-office systemd[35731]: netbox.service: Failed to execute command: No such file or directory May 12 11:12:46 rlc-office systemd[35731]: netbox.service: Failed at step EXEC spawning /opt/netbox/venv/bin/gunico> May 12 11:12:46 rlc-office systemd[1]: netbox.service: Main process exited, code=exited, status=203/EXEC May 12 11:12:46 rlc-office systemd[1]: netbox.service: Failed with result 'exit-code'. May 12 11:13:16 rlc-office systemd[1]: netbox.service: Scheduled restart job, restart counter is at 1457. May 12 11:13:16 rlc-office systemd[1]: Stopped NetBox WSGI Service. May 12 11:13:16 rlc-office systemd[1]: Started NetBox WSGI Service. May 12 11:13:16 rlc-office systemd[35755]: netbox.service: Failed to execute command: No such file or directory May 12 11:13:16 rlc-office systemd[35755]: netbox.service: Failed at step EXEC spawning /opt/netbox/venv/bin/gunico> May 12 11:13:16 rlc-office systemd[1]: netbox.service: Main process exited, code=exited, status=203/EXEC May 12 11:13:16 rlc-office systemd[1]: netbox.service: Failed with result 'exit-code'.

Any idea on how to get this going?

Thanks for your help

Jason

[candlerb]

The only difference I noted is that there was an extra /netbox directory level that showed up even though I followed the directions.

Please explain exactly what you mean by that.

You should unpack or git clone in /opt/netbox. There will indeed be other subdirectories called "netbox"; the configuration goes in /opt/netbox/netbox/netbox/configuration.py (yes, that's an awkward directory name)

Your top level /opt/netbox directory should look something like this:

root@netbox:~# ls /opt/netbox
CHANGELOG.md     NOTICE                 contrib      local_requirements.txt  netbox            upgrade.sh
CONTRIBUTING.md  README.md              docs         log                     requirements.txt  venv
LICENSE.txt      base_requirements.txt  gunicorn.py  mkdocs.yml              scripts

status=203/EXEC

systemd exit code 203 means: "The actual process execution failed (specifically, the execve(2) system call). Most likely this is caused by a missing or non-accessible executable file."

Perhaps /opt/netbox/venv/bin/gunicorn does not exist, or it isn't accessible? Did you run the ./upgrade.sh script which creates the virtualenv in the /opt/netbox/venv directory?

[saltymedic]

Per the directions here:

https://netbox.readthedocs.io/en/stable/installation/3-netbox/

I did:

sudo mkdir -p /opt/netbox/ && cd /opt/netbox/

and then

sudo git clone -b master https://github.com/netbox-community/netbox.git

Following those directions, it put the configuration.py file in:

/opt/netbox/netbox/netbox/netbox/

I realized based on that that there seemed to be an extra netbox directory from what I was seeing in the directions afterwards

Maybe I should have run the git command from the /opt directory?

my /opt/netbox/netbox directory looks like:

jcotting@rlc-office:/opt/netbox/netbox$ ls

base_requirements.txt contrib docs LICENSE.txt netbox README.md scripts venv CHANGELOG.md CONTRIBUTING.md gunicorn.py mkdocs.yml NOTICE requirements.txt upgrade.sh

gunicorn does exist, perhaps this extra directory thing puts it in a place its not looking for it?

jcotting@rlc-office:/opt/netbox/netbox/venv/bin$ ll
total 104
drwxr-xr-x 3 root root 4096 May 11 08:44 ./
drwxr-xr-x 6 root root 4096 May 11 08:41 ../
-rw-r--r-- 1 root root 2203 May 11 08:41 activate
-rw-r--r-- 1 root root 1255 May 11 08:41 activate.csh
-rw-r--r-- 1 root root 2407 May 11 08:41 activate.fish
-rw-r--r-- 1 root root 8834 May 11 08:41 Activate.ps1
-rwxr-xr-x 1 root root 240 May 11 08:43 chardetect*
-rwxr-xr-x 1 root root 282 May 11 08:43 django-admin*
-rwxr-xr-x 1 root root 672 May 11 08:43 django-admin.py*
-rwxr-xr-x 1 root root 249 May 11 08:41 easy_install*
-rwxr-xr-x 1 root root 249 May 11 08:41 easy_install-3.8*
-rwxr-xr-x 1 root root 236 May 11 08:44 gunicorn*

Looking back through my .bash_history file it does show that I ran ./upgrade.sh

jcotting@rlc-office:/opt/netbox/netbox/venv$ ll
total 28
drwxr-xr-x 6 root root 4096 May 11 08:41 ./
drwxr-xr-x 9 root root 4096 May 11 22:36 ../
drwxr-xr-x 3 root root 4096 May 11 08:44 bin/
drwxr-xr-x 2 root root 4096 May 11 08:41 include/
drwxr-xr-x 3 root root 4096 May 11 08:41 lib/
lrwxrwxrwx 1 root root 3 May 11 08:41 lib64 -> lib/
-rw-r--r-- 1 root root 69 May 11 08:41 pyvenv.cfg
drwxr-xr-x 3 root root 4096 May 11 08:41 share/

Should I try removing everything and run git from the /opt directory?

Thank you!

Jason

[candlerb]

You misread the instructions. They actually say:

sudo git clone -b master https://github.com/netbox-community/netbox.git .

There is a dot by itself on the end of the line. This clones into the current directory.

Admittedly it's not obvious when reading, but it would work if you copy-pasted it exactly. It could perhaps have been written more clearly as

sudo git clone -b master https://github.com/netbox-community/netbox.git ./

[saltymedic]

That was it. That pesky little period.

Thank you very very much for your help. Its working now.

Jason