Error Trying To Update To Version 2.11 from 2.10.8

[cfox1455]

I've tried a few times now, and the upgrade just keeps failing during the script on this item:

ImportError: cannot import name 'soft_unicode' from 'markupsafe' (/opt/netbox/venv/lib/python3.8/site-packages/markupsafe/init.py)

Any assistance is appreciated.

[jeremystretch]

The version of MarkupSafe that got installed is probably too new. Try installing an older version of it. Jinja2 2.11.3 requires MarkupSafe >= 0.23, so:

pip install MarkupSafe==0.23

[cfox1455]

Thanks for the quick response. I tried that and it didn’t seem to help, same error. I’m going to roll back to the last good one all together and try again. Christopher Fox Chief Technology Officer [cid:IdealIntegrations_ee791edc-fea4-4fa0-a108-e8f88152f341.png] [cid:CRNSignaturePicture_38d03caa-4d80-481a-bddd-967f309f37f4.png] Ideal Integrations, LLC | 800 Regis Avenue | Pittsburgh, PA 15236 E-Mail: ***@***.******@***.***> | Phone: 412-349-6680 x1111 | Direct: 412-349-6666 Web: http://www.idealintegrations.net<http://www.idealintegrations.net/> | Service Desk: 412-349-6678 | Fax: 412-349-6670 From: Jeremy Stretch ***@***.***> Sent: Tuesday, March 29, 2022 12:16 PM To: netbox-community/netbox ***@***.***> Cc: Christopher Fox ***@***.***>; Author ***@***.***> Subject: Re: [netbox-community/netbox] Error Trying To Update To Version 2.11 from 2.10.8 (Discussion #8990) The version of MarkupSafe that got installed is probably too new. Try installing an older version of it. Jinja2 2.11.3 requires MarkupSafe >= 0.23, so: pip install MarkupSafe==0.23 — Reply to this email directly, view it on GitHub<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_netbox-2Dcommunity_netbox_discussions_8990-23discussioncomment-2D2463063&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=PW4ibJPYfgYjNLfMBx4JFyBbMCpe3TkYKIpTx4a82j4&m=QNM9giwvSiP-9iReySUHVJudJZ_4i4IUzI7QFfF29fQ&s=frRXkhX0O12dfYkD7UOJmO_gq8CxtzYigo5n2mOtieA&e=>, or unsubscribe<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_notifications_unsubscribe-2Dauth_ACB6MDH7SXDKYCYQ6UVPP3TVCMUCVANCNFSM5R64F76A&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=PW4ibJPYfgYjNLfMBx4JFyBbMCpe3TkYKIpTx4a82j4&m=QNM9giwvSiP-9iReySUHVJudJZ_4i4IUzI7QFfF29fQ&s=JkRMdUieMjm6Ciddv65U16uKoLKa65_k4kxRF8Pioac&e=>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

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[cfox1455]

Yeah, I rolled back to the clean version we have been using for months (2.10.8) and the install fails with the same error on that one too. Christopher Fox Chief Technology Officer [cid:IdealIntegrations_ee791edc-fea4-4fa0-a108-e8f88152f341.png] [cid:CRNSignaturePicture_8c522958-4489-4c6c-adfa-6bfcddbddd19.png] Ideal Integrations, LLC | 800 Regis Avenue | Pittsburgh, PA 15236 E-Mail: ***@***.******@***.***> | Phone: 412-349-6680 x1111 | Direct: 412-349-6666 Web: http://www.idealintegrations.net<http://www.idealintegrations.net/> | Service Desk: 412-349-6678 | Fax: 412-349-6670 From: Jeremy Stretch ***@***.***> Sent: Tuesday, March 29, 2022 12:16 PM To: netbox-community/netbox ***@***.***> Cc: Christopher Fox ***@***.***>; Author ***@***.***> Subject: Re: [netbox-community/netbox] Error Trying To Update To Version 2.11 from 2.10.8 (Discussion #8990) The version of MarkupSafe that got installed is probably too new. Try installing an older version of it. Jinja2 2.11.3 requires MarkupSafe >= 0.23, so: pip install MarkupSafe==0.23 — Reply to this email directly, view it on GitHub<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_netbox-2Dcommunity_netbox_discussions_8990-23discussioncomment-2D2463063&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=PW4ibJPYfgYjNLfMBx4JFyBbMCpe3TkYKIpTx4a82j4&m=QNM9giwvSiP-9iReySUHVJudJZ_4i4IUzI7QFfF29fQ&s=frRXkhX0O12dfYkD7UOJmO_gq8CxtzYigo5n2mOtieA&e=>, or unsubscribe<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_notifications_unsubscribe-2Dauth_ACB6MDH7SXDKYCYQ6UVPP3TVCMUCVANCNFSM5R64F76A&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=PW4ibJPYfgYjNLfMBx4JFyBbMCpe3TkYKIpTx4a82j4&m=QNM9giwvSiP-9iReySUHVJudJZ_4i4IUzI7QFfF29fQ&s=JkRMdUieMjm6Ciddv65U16uKoLKa65_k4kxRF8Pioac&e=>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

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[cfox1455]

Here’s the whole chunk of where it fails: Applying database migrations (python3 netbox/manage.py migrate)... Traceback (most recent call last): File "netbox/manage.py", line 10, in <module> execute_from_command_line(sys.argv) File "/opt/netbox/venv/lib/python3.8/site-packages/django/core/management/__init__.py", line 401, in execute_from_command_line utility.execute() File "/opt/netbox/venv/lib/python3.8/site-packages/django/core/management/__init__.py", line 377, in execute django.setup() File "/opt/netbox/venv/lib/python3.8/site-packages/django/__init__.py", line 24, in setup apps.populate(settings.INSTALLED_APPS) File "/opt/netbox/venv/lib/python3.8/site-packages/django/apps/registry.py", line 114, in populate app_config.import_models() File "/opt/netbox/venv/lib/python3.8/site-packages/django/apps/config.py", line 211, in import_models self.models_module = import_module(models_module_name) File "/usr/lib/python3.8/importlib/__init__.py", line 127, in import_module return _bootstrap._gcd_import(name[level:], package, level) File "<frozen importlib._bootstrap>", line 1014, in _gcd_import File "<frozen importlib._bootstrap>", line 991, in _find_and_load File "<frozen importlib._bootstrap>", line 975, in _find_and_load_unlocked File "<frozen importlib._bootstrap>", line 671, in _load_unlocked File "<frozen importlib._bootstrap_external>", line 848, in exec_module File "<frozen importlib._bootstrap>", line 219, in _call_with_frames_removed File "/opt/netbox/netbox/circuits/models.py", line 6, in <module> from dcim.models import CableTermination, PathEndpoint File "/opt/netbox/netbox/dcim/models/__init__.py", line 1, in <module> from .cables import * File "/opt/netbox/netbox/dcim/models/cables.py", line 15, in <module> from extras.models import ChangeLoggedModel, CustomFieldModel, TaggedItem File "/opt/netbox/netbox/extras/models/__init__.py", line 1, in <module> from .change_logging import ChangeLoggedModel, ObjectChange File "/opt/netbox/netbox/extras/models/change_logging.py", line 8, in <module> from utilities.utils import serialize_object File "/opt/netbox/netbox/utilities/utils.py", line 9, in <module> from jinja2 import Environment File "/opt/netbox/venv/lib/python3.8/site-packages/jinja2/__init__.py", line 12, in <module> from .environment import Environment File "/opt/netbox/venv/lib/python3.8/site-packages/jinja2/environment.py", line 25, in <module> from .defaults import BLOCK_END_STRING File "/opt/netbox/venv/lib/python3.8/site-packages/jinja2/defaults.py", line 3, in <module> from .filters import FILTERS as DEFAULT_FILTERS # noqa: F401 File "/opt/netbox/venv/lib/python3.8/site-packages/jinja2/filters.py", line 13, in <module> from markupsafe import soft_unicode ImportError: cannot import name 'soft_unicode' from 'markupsafe' (/opt/netbox/venv/lib/python3.8/site-packages/markupsafe/__init__.py) Christopher Fox Chief Technology Officer [cid:IdealIntegrations_ee791edc-fea4-4fa0-a108-e8f88152f341.png] [cid:CRNSignaturePicture_8c522958-4489-4c6c-adfa-6bfcddbddd19.png] Ideal Integrations, LLC | 800 Regis Avenue | Pittsburgh, PA 15236 E-Mail: ***@***.******@***.***> | Phone: 412-349-6680 x1111 | Direct: 412-349-6666 Web: http://www.idealintegrations.net<http://www.idealintegrations.net/> | Service Desk: 412-349-6678 | Fax: 412-349-6670 From: Jeremy Stretch ***@***.***> Sent: Tuesday, March 29, 2022 12:16 PM To: netbox-community/netbox ***@***.***> Cc: Christopher Fox ***@***.***>; Author ***@***.***> Subject: Re: [netbox-community/netbox] Error Trying To Update To Version 2.11 from 2.10.8 (Discussion #8990) The version of MarkupSafe that got installed is probably too new. Try installing an older version of it. Jinja2 2.11.3 requires MarkupSafe >= 0.23, so: pip install MarkupSafe==0.23 — Reply to this email directly, view it on GitHub<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_netbox-2Dcommunity_netbox_discussions_8990-23discussioncomment-2D2463063&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=PW4ibJPYfgYjNLfMBx4JFyBbMCpe3TkYKIpTx4a82j4&m=QNM9giwvSiP-9iReySUHVJudJZ_4i4IUzI7QFfF29fQ&s=frRXkhX0O12dfYkD7UOJmO_gq8CxtzYigo5n2mOtieA&e=>, or unsubscribe<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_notifications_unsubscribe-2Dauth_ACB6MDH7SXDKYCYQ6UVPP3TVCMUCVANCNFSM5R64F76A&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=PW4ibJPYfgYjNLfMBx4JFyBbMCpe3TkYKIpTx4a82j4&m=QNM9giwvSiP-9iReySUHVJudJZ_4i4IUzI7QFfF29fQ&s=JkRMdUieMjm6Ciddv65U16uKoLKa65_k4kxRF8Pioac&e=>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

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[jeremystretch]

You need to activate the virtual environment before installing the package.

source /opt/netbox/venv/bin/activate
pip install MarkupSafe==0.23

[cfox1455]

Seems we were able to upgrade right from the Git fork without any issues. I can consider this resolved now - thank you for the comments and feedback!

[cfox1455]

This is unfortunately still not working. Same error as before. Christopher Fox Chief Technology Officer [cid:IdealIntegrations_ee791edc-fea4-4fa0-a108-e8f88152f341.png] [cid:CRNSignaturePicture_38d03caa-4d80-481a-bddd-967f309f37f4.png] Ideal Integrations, LLC | 800 Regis Avenue | Pittsburgh, PA 15236 E-Mail: ***@***.******@***.***> | Phone: 412-349-6680 x1111 | Direct: 412-349-6666 Web: http://www.idealintegrations.net<http://www.idealintegrations.net/> | Service Desk: 412-349-6678 | Fax: 412-349-6670 From: Jeremy Stretch ***@***.***> Sent: Tuesday, March 29, 2022 1:04 PM To: netbox-community/netbox ***@***.***> Cc: Christopher Fox ***@***.***>; Author ***@***.***> Subject: Re: [netbox-community/netbox] Error Trying To Update To Version 2.11 from 2.10.8 (Discussion #8990) You need to activate the virtual environment before installing the package. source /opt/netbox/venv/bin/activate pip install MarkupSafe==0.23 — Reply to this email directly, view it on GitHub<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_netbox-2Dcommunity_netbox_discussions_8990-23discussioncomment-2D2463504&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=PW4ibJPYfgYjNLfMBx4JFyBbMCpe3TkYKIpTx4a82j4&m=H-kElYhBJj99vE9TYsUDrXGHjlXtjZSMdCFDghoO09M&s=Xyu1ml-lnMnSpKBgoSgzov79QjdneXMiLoS7RSVMcqQ&e=>, or unsubscribe<https://urldefense.proofpoint.com/v2/url?u=https-3A__github.com_notifications_unsubscribe-2Dauth_ACB6MDB6LAMKZNLMPA2FEELVCMZWXANCNFSM5R64F76A&d=DwMCaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=PW4ibJPYfgYjNLfMBx4JFyBbMCpe3TkYKIpTx4a82j4&m=H-kElYhBJj99vE9TYsUDrXGHjlXtjZSMdCFDghoO09M&s=hEn0jcWMeRudNAAy8ly4Q5KO9vzsSSNXqfi1XaPMmRM&e=>. You are receiving this because you authored the thread.Message ID: ***@***.******@***.***>>

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