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similarity index 100%
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diff --git a/docs/kb/general/images/servlet_image_d9422308ff4b.png b/docs/kb/general/0-images/servlet_image_d9422308ff4b.png
similarity index 100%
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diff --git a/docs/kb/general/how-to-apply-license-to-password-manager.md b/docs/kb/general/administration-and-maintenance/how-to-apply-license-to-password-manager.md
similarity index 86%
rename from docs/kb/general/how-to-apply-license-to-password-manager.md
rename to docs/kb/general/administration-and-maintenance/how-to-apply-license-to-password-manager.md
index 55da69b973..64292136d8 100644
--- a/docs/kb/general/how-to-apply-license-to-password-manager.md
+++ b/docs/kb/general/administration-and-maintenance/how-to-apply-license-to-password-manager.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: How to apply license to Password Manager
-tags: []
+tags:
+  - administration-and-maintenance
 title: "How to apply license to Password Manager"
 knowledge_article_id: kA00g000000PbdMCAS
 ---
@@ -29,11 +30,11 @@ To enter a new license, do the following:
 1. In the browser navigate to the Admin portal of Password Manager (default URL is `http://%pmserver%/pm/admin`)
 2. Click the **License** button
 
-![User-added image](./images/ka04u00000116S3_0EM700000005b8K.png)
+![User-added image](./../0-images/ka04u00000116S3_0EM700000005b8K.png)
 
 3. If there is a license applied already, click **Change license**.
 4. Enter the new code and click **OK**.
 
-![User-added image](./images/ka04u00000116S3_0EM700000005b7r.png)
+![User-added image](./../0-images/ka04u00000116S3_0EM700000005b7r.png)
 
 **Note:** When entering the license code it is recommended to use copy/paste to input the license code. Also it is common if copying from an HTML document to also copy an extra space so ensure these are removed upon paste.
diff --git a/docs/kb/general/how-to-create-a-redirection-for-the-password-manager-web-portal.md b/docs/kb/general/administration-and-maintenance/how-to-create-a-redirection-for-the-password-manager-web-portal.md
similarity index 92%
rename from docs/kb/general/how-to-create-a-redirection-for-the-password-manager-web-portal.md
rename to docs/kb/general/administration-and-maintenance/how-to-create-a-redirection-for-the-password-manager-web-portal.md
index 4de84dc4c1..d44f9cbca4 100644
--- a/docs/kb/general/how-to-create-a-redirection-for-the-password-manager-web-portal.md
+++ b/docs/kb/general/administration-and-maintenance/how-to-create-a-redirection-for-the-password-manager-web-portal.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: How to create a redirection for the Password Manag
-tags: []
+tags:
+  - administration-and-maintenance
 title: "How to create a redirection for the Password Manager web portal"
 knowledge_article_id: kA00g000000PbdWCAS
 ---
@@ -45,7 +46,7 @@ Change the `iisstart.htm` file in the root folder of the Default Web Site. Note
 
 Refer to the IIS documentation for additional information: http://www.iis.net/configreference/system.webserver/httpredirect
 
-![httpredirect - Copy.png](./images/ka04u00000116bf_0EM4u0000084iLI.png)
+![httpredirect - Copy.png](./../0-images/ka04u00000116bf_0EM4u0000084iLI.png)
 
 Perform the following steps:
 
@@ -57,13 +58,13 @@ Perform the following steps:
 6. Set **Status code** to **Found (302)**.
 7. Click **Apply** in the right pane.
 
-![httpredirect_ex - Copy1.png](./images/ka04u00000116bf_0EM4u0000084iLS.png)
+![httpredirect_ex - Copy1.png](./../0-images/ka04u00000116bf_0EM4u0000084iLS.png)
 
 ### Option 3. Use **URL Rewrite** rules
 
 Download and install the URL Rewrite module from: http://www.iis.net/downloads/microsoft/url-rewrite
 
-![url_re.png](./images/ka04u00000116bf_0EM4u0000084iLX.png)
+![url_re.png](./../0-images/ka04u00000116bf_0EM4u0000084iLX.png)
 
 After installing the URL Rewrite module, perform these steps:
 
@@ -84,7 +85,7 @@ After installing the URL Rewrite module, perform these steps:
 8. Click **Apply** and then click **Back to Rules**. The configured rule should now be listed.
 9. Restart IIS by running the `iisreset` command in **Command Prompt** run as administrator.
 
-![url_re_complete.png](./images/ka04u00000116bf_0EM4u0000084iLw.png)
+![url_re_complete.png](./../0-images/ka04u00000116bf_0EM4u0000084iLw.png)
 
 These steps allow the self-service portal to be accessible via the short URL `http://<servername>` instead of `http://<servername>/pm`.
 
diff --git a/docs/kb/general/how-to-create-failover-cluster-for-password-manager.md b/docs/kb/general/administration-and-maintenance/how-to-create-failover-cluster-for-password-manager.md
similarity index 98%
rename from docs/kb/general/how-to-create-failover-cluster-for-password-manager.md
rename to docs/kb/general/administration-and-maintenance/how-to-create-failover-cluster-for-password-manager.md
index 7fd201e032..83ba3d2329 100644
--- a/docs/kb/general/how-to-create-failover-cluster-for-password-manager.md
+++ b/docs/kb/general/administration-and-maintenance/how-to-create-failover-cluster-for-password-manager.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: How to create Failover cluster for Password Manage
-tags: []
+tags:
+  - administration-and-maintenance
 title: "How to create Failover cluster for Password Manager?"
 knowledge_article_id: kA00g000000H9diCAC
 ---
diff --git a/docs/kb/general/how-to-migrate-netwrix-password-manager-to-another-server.md b/docs/kb/general/administration-and-maintenance/how-to-migrate-netwrix-password-manager-to-another-server.md
similarity index 94%
rename from docs/kb/general/how-to-migrate-netwrix-password-manager-to-another-server.md
rename to docs/kb/general/administration-and-maintenance/how-to-migrate-netwrix-password-manager-to-another-server.md
index c53cb38244..d2b04953b8 100644
--- a/docs/kb/general/how-to-migrate-netwrix-password-manager-to-another-server.md
+++ b/docs/kb/general/administration-and-maintenance/how-to-migrate-netwrix-password-manager-to-another-server.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: How to migrate Netwrix Password Manager to another
-tags: []
+tags:
+  - administration-and-maintenance
 title: "How to migrate Netwrix Password Manager to another server"
 knowledge_article_id: kA00g000000H9T5CAK
 ---
@@ -36,7 +37,7 @@ To migrate Netwrix Password Manager perfrom the following steps:
    - `PredefinedQuestions.txt` (if you changed predefined questions)
    - `Templates` subfolder (if you cahnged notifications text)
 
-![User-added image](./images/ka04u00000116Rj_0EM700000004xV4.png)
+![User-added image](./../0-images/ka04u00000116Rj_0EM700000004xV4.png)
 
 5. Start the Netwrix Password Manager service on the new server.
 6. Wait for several minutes to allow the service read the users enrollment data.
diff --git a/docs/kb/general/how-to-modify-the-password-manager-service-account.md b/docs/kb/general/administration-and-maintenance/how-to-modify-the-password-manager-service-account.md
similarity index 83%
rename from docs/kb/general/how-to-modify-the-password-manager-service-account.md
rename to docs/kb/general/administration-and-maintenance/how-to-modify-the-password-manager-service-account.md
index efc0403614..b0157e206a 100644
--- a/docs/kb/general/how-to-modify-the-password-manager-service-account.md
+++ b/docs/kb/general/administration-and-maintenance/how-to-modify-the-password-manager-service-account.md
@@ -12,7 +12,8 @@ keywords:
 products:
   - general
 sidebar_label: How to modify the Password Manager Service account
-tags: []
+tags:
+  - administration-and-maintenance
 title: "How to modify the Password Manager Service account"
 knowledge_article_id: kA00g000000H9dnCAC
 ---
@@ -32,4 +33,4 @@ To modify this account after installation, do the following:
 5. Specify the account you want to use to run the service.
 6. Click **OK** and restart the service.
 
-[![User-added image](./images/ka04u00000116Ro_0EM700000004xUu.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAd0&feoid=00N700000032Pj2&refid=0EM700000004xUu)
+[![User-added image](./../0-images/ka04u00000116Ro_0EM700000004xUu.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAd0&feoid=00N700000032Pj2&refid=0EM700000004xUu)
diff --git a/docs/kb/general/how-to-tell-password-manager-to-use-a-specific-domain-controller.md b/docs/kb/general/administration-and-maintenance/how-to-tell-password-manager-to-use-a-specific-domain-controller.md
similarity index 97%
rename from docs/kb/general/how-to-tell-password-manager-to-use-a-specific-domain-controller.md
rename to docs/kb/general/administration-and-maintenance/how-to-tell-password-manager-to-use-a-specific-domain-controller.md
index f8c5d82ad0..9a4106e869 100644
--- a/docs/kb/general/how-to-tell-password-manager-to-use-a-specific-domain-controller.md
+++ b/docs/kb/general/administration-and-maintenance/how-to-tell-password-manager-to-use-a-specific-domain-controller.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: How to tell Password Manager to use a specific Dom
-tags: []
+tags:
+  - administration-and-maintenance
 title: "How to tell Password Manager to use a specific Domain Controller"
 knowledge_article_id: kA00g000000PbdICAS
 ---
diff --git a/docs/kb/general/how-to-update-password-manager.md b/docs/kb/general/administration-and-maintenance/how-to-update-password-manager.md
similarity index 94%
rename from docs/kb/general/how-to-update-password-manager.md
rename to docs/kb/general/administration-and-maintenance/how-to-update-password-manager.md
index 3520ef8032..631e2b7b92 100644
--- a/docs/kb/general/how-to-update-password-manager.md
+++ b/docs/kb/general/administration-and-maintenance/how-to-update-password-manager.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: How to update Password Manager
-tags: []
+tags:
+  - administration-and-maintenance
 title: "How to update Password Manager"
 knowledge_article_id: kA00g000000H9V1CAK
 ---
@@ -32,7 +33,7 @@ Prior to upgrade backup the following files from the product installation direct
 - **Predefined Questions.txt**
 - **Templates folder**
 
-![User-added image](./images/ka04u00000116Oz_0EM7000000054kp.png)
+![User-added image](./../0-images/ka04u00000116Oz_0EM7000000054kp.png)
 
 ### I. Procedure for single server setup
 
@@ -52,7 +53,7 @@ Prior to upgrade backup the following files from the product installation direct
    - Right click **Netwrix Password Secure** node and select **Properties**
    - Go to **Location** tab and make sure that **Run application on this computer** checkbox is disabled and **Run application on the following computer** is enabled and points to the backend
 
-![User-added image](./images/ka04u00000116Oz_0EM7000000056MB.png)
+![User-added image](./../0-images/ka04u00000116Oz_0EM7000000056MB.png)
 
 **NOTE.** For the update it is possible to use both the Identity Management installer or explicit installer `prm_setup.exe` that you may get from support.
 
diff --git a/docs/kb/general/is-it-possible-to-setup-several-instances-of-password-manager-on-one-server.md b/docs/kb/general/administration-and-maintenance/is-it-possible-to-setup-several-instances-of-password-manager-on-one-server.md
similarity index 95%
rename from docs/kb/general/is-it-possible-to-setup-several-instances-of-password-manager-on-one-server.md
rename to docs/kb/general/administration-and-maintenance/is-it-possible-to-setup-several-instances-of-password-manager-on-one-server.md
index 589efc9f0f..ac4aa9121a 100644
--- a/docs/kb/general/is-it-possible-to-setup-several-instances-of-password-manager-on-one-server.md
+++ b/docs/kb/general/administration-and-maintenance/is-it-possible-to-setup-several-instances-of-password-manager-on-one-server.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Is it possible to setup several instances of Passw
-tags: []
+tags:
+  - administration-and-maintenance
 title: "Is it possible to setup several instances of Password Manager on one server?"
 knowledge_article_id: kA00g000000H9VmCAK
 ---
diff --git a/docs/kb/general/adjusting-event-log-size-and-retention-settings.md b/docs/kb/general/audit-and-logging/adjusting-event-log-size-and-retention-settings.md
similarity index 95%
rename from docs/kb/general/adjusting-event-log-size-and-retention-settings.md
rename to docs/kb/general/audit-and-logging/adjusting-event-log-size-and-retention-settings.md
index 5971d4d737..80ebca30ee 100644
--- a/docs/kb/general/adjusting-event-log-size-and-retention-settings.md
+++ b/docs/kb/general/audit-and-logging/adjusting-event-log-size-and-retention-settings.md
@@ -14,7 +14,8 @@ keywords:
 products:
   - general
 sidebar_label: Adjusting Event Log Size and Retention Settings
-tags: []
+tags:
+  - audit-and-logging
 title: "Adjusting Event Log Size and Retention Settings"
 knowledge_article_id: kA04u000000LLiHCAW
 ---
diff --git a/docs/kb/general/configure_the_audit_log_backup.md b/docs/kb/general/audit-and-logging/configure_the_audit_log_backup.md
similarity index 77%
rename from docs/kb/general/configure_the_audit_log_backup.md
rename to docs/kb/general/audit-and-logging/configure_the_audit_log_backup.md
index c161203636..ecd9f8bf53 100644
--- a/docs/kb/general/configure_the_audit_log_backup.md
+++ b/docs/kb/general/audit-and-logging/configure_the_audit_log_backup.md
@@ -6,7 +6,8 @@ keywords:
   - manual backup
   - scheduled backup
 sidebar_label: Configure Audit Log Backup
-tags: []
+tags:
+  - audit-and-logging
 title: "Configure the Audit Log Backup"
 knowledge_article_id: kA0Qk0000002B7DKAU
 products:
@@ -29,24 +30,24 @@ Use the **Manual Audit Log Backup** option to perform a one-time backup of audit
 
 Use this option to perform a one-time backup of audit logs.
 
-![Manual Audit Log Backup section in Endpoint Protector](./images/servlet_image_5c836ce7f58d.png)
+![Manual Audit Log Backup section in Endpoint Protector](./../0-images/servlet_image_5c836ce7f58d.png)
 
 ### Scheduled Audit Log Backup
 
 Use this option to create a recurring audit log backup that runs at a frequency you choose (from a few days to several months). This is similar to the manual backup, but it runs automatically at the specified interval.
 
-![Scheduled Audit Log Backup section in Endpoint Protector](./images/servlet_image_d9422308ff4b.png)
+![Scheduled Audit Log Backup section in Endpoint Protector](./../0-images/servlet_image_d9422308ff4b.png)
 
 ### Configure the Audit Log Backup
 
 1. Choose the type of logs you want to back up.  
-   ![Select log types for backup in Endpoint Protector](./images/servlet_image_cfc48ae58743.png)
+   ![Select log types for backup in Endpoint Protector](./../0-images/servlet_image_cfc48ae58743.png)
 
 2. If you intend to delete logs after backup to avoid filling up the server, leave the following option unchecked:  
-   ![Option to keep logs after backup in Endpoint Protector](./images/servlet_image_43592b74bddb.png)
+   ![Option to keep logs after backup in Endpoint Protector](./../0-images/servlet_image_43592b74bddb.png)
 
 3. Select which old logs to back up. All logs older than the specified number of days or months will be removed from the server and saved as backups.  
-   ![Select old logs to backup in Endpoint Protector](./images/servlet_image_6d5dba18caac.png)
+   ![Select old logs to backup in Endpoint Protector](./../0-images/servlet_image_6d5dba18caac.png)
 
 4. Select the number of logs in one package; the default is 1 million.
 
@@ -55,4 +56,4 @@ Use this option to create a recurring audit log backup that runs at a frequency
 6. Choose whether to delete and back up Shadows as well. Including Shadows is recommended, as file shadows can occupy more space than logs and may be the main cause of increased server disk space usage.
 
 7. Once the Audit Log Backup has completed, the archived logs will appear at the bottom of this menu in the **Backup List**:
-   ![Backup List section in Endpoint Protector](./images/servlet_image_c59a8c7e74e8.png)
\ No newline at end of file
+   ![Backup List section in Endpoint Protector](./../0-images/servlet_image_c59a8c7e74e8.png)
\ No newline at end of file
diff --git a/docs/kb/general/corrupt-errorevent-in-event-reports.md b/docs/kb/general/audit-and-logging/corrupt-errorevent-in-event-reports.md
similarity index 98%
rename from docs/kb/general/corrupt-errorevent-in-event-reports.md
rename to docs/kb/general/audit-and-logging/corrupt-errorevent-in-event-reports.md
index 409c3f9985..ed3d1e4cde 100644
--- a/docs/kb/general/corrupt-errorevent-in-event-reports.md
+++ b/docs/kb/general/audit-and-logging/corrupt-errorevent-in-event-reports.md
@@ -17,7 +17,8 @@ keywords:
 products:
   - general
 sidebar_label: Corrupt ErrorEvent in Event Reports
-tags: []
+tags:
+  - audit-and-logging
 title: "Corrupt ErrorEvent in Event Reports"
 knowledge_article_id: kA0Qk0000000ahpKAA
 ---
diff --git a/docs/kb/general/enable_encryption_option_missing_from_the_siem_integration_configuration.md b/docs/kb/general/audit-and-logging/enable_encryption_option_missing_from_the_siem_integration_configuration.md
similarity index 97%
rename from docs/kb/general/enable_encryption_option_missing_from_the_siem_integration_configuration.md
rename to docs/kb/general/audit-and-logging/enable_encryption_option_missing_from_the_siem_integration_configuration.md
index 422d1d5b1b..a3baa85f0c 100644
--- a/docs/kb/general/enable_encryption_option_missing_from_the_siem_integration_configuration.md
+++ b/docs/kb/general/audit-and-logging/enable_encryption_option_missing_from_the_siem_integration_configuration.md
@@ -6,7 +6,8 @@ keywords:
   - Enable Encryption
   - Ubuntu
 sidebar_label: Enable Encryption Option Missing
-tags: []
+tags:
+  - audit-and-logging
 title: "Enable Encryption Option Missing from the SIEM Integration Configuration"
 knowledge_article_id: kA0Qk0000002B10KAE
 products:
diff --git a/docs/kb/general/how-to-save-and-zip-the-netwrix-cloud-agent-event-log.md b/docs/kb/general/audit-and-logging/how-to-save-and-zip-the-netwrix-cloud-agent-event-log.md
similarity index 93%
rename from docs/kb/general/how-to-save-and-zip-the-netwrix-cloud-agent-event-log.md
rename to docs/kb/general/audit-and-logging/how-to-save-and-zip-the-netwrix-cloud-agent-event-log.md
index 3bd4230754..28f7a29059 100644
--- a/docs/kb/general/how-to-save-and-zip-the-netwrix-cloud-agent-event-log.md
+++ b/docs/kb/general/audit-and-logging/how-to-save-and-zip-the-netwrix-cloud-agent-event-log.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - onesecure
 sidebar_label: 'How to Save and Zip the Netwrix Cloud Agent Event '
-tags: []
+tags:
+  - audit-and-logging
 title: "How to Save and Zip the Netwrix Cloud Agent Event Log"
 knowledge_article_id: kA0Qk00000020QXKAY
 ---
@@ -47,7 +48,7 @@ The exported Cloud Agent event log will appear on your Desktop.
 
 1. Open **Event Viewer**.
 2. Expand the **Applications and Services Logs** folder in the left pane.  
-   ![WINWORD_d4dzmyjY6t.png](./images/ka0Qk000000Cr3l_0EMQk00000AdKCR.png)
+   ![WINWORD_d4dzmyjY6t.png](./../0-images/ka0Qk000000Cr3l_0EMQk00000AdKCR.png)
 3. Right-click on **Netwrix Cloud Agent** and select **Save All Events As**.
 4. Name the file and click **Save**.
 5. Once the file is saved, right-click it and zip the file.
diff --git a/docs/kb/general/all-users-are-able-to-access-all-password-manager-portals.md b/docs/kb/general/authentication-and-security/all-users-are-able-to-access-all-password-manager-portals.md
similarity index 93%
rename from docs/kb/general/all-users-are-able-to-access-all-password-manager-portals.md
rename to docs/kb/general/authentication-and-security/all-users-are-able-to-access-all-password-manager-portals.md
index ee4d9b7290..509a27c91b 100644
--- a/docs/kb/general/all-users-are-able-to-access-all-password-manager-portals.md
+++ b/docs/kb/general/authentication-and-security/all-users-are-able-to-access-all-password-manager-portals.md
@@ -17,7 +17,8 @@ keywords:
 products:
   - general
 sidebar_label: 'All users are able to access all Password Manager '
-tags: []
+tags:
+  - authentication-and-security
 title: "All users are able to access all Password Manager portals"
 knowledge_article_id: kA00g000000H9ZyCAK
 ---
@@ -46,4 +47,4 @@ Note that the **Self Service Portal** uses **Anonymous Authentication** so any u
 
 See the image below for reference
 
-![User-added image](./images/ka04u00000116Ru_0EM700000005hyC.png)
+![User-added image](./../0-images/ka04u00000116Ru_0EM700000005hyC.png)
diff --git a/docs/kb/general/automatic-user-enrollment-failed-the-certificate-authority-is-invalid-or-incorrect.md b/docs/kb/general/authentication-and-security/automatic-user-enrollment-failed-the-certificate-authority-is-invalid-or-incorrect.md
similarity index 94%
rename from docs/kb/general/automatic-user-enrollment-failed-the-certificate-authority-is-invalid-or-incorrect.md
rename to docs/kb/general/authentication-and-security/automatic-user-enrollment-failed-the-certificate-authority-is-invalid-or-incorrect.md
index 83a0735ca2..80adc93e7e 100644
--- a/docs/kb/general/automatic-user-enrollment-failed-the-certificate-authority-is-invalid-or-incorrect.md
+++ b/docs/kb/general/authentication-and-security/automatic-user-enrollment-failed-the-certificate-authority-is-invalid-or-incorrect.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: 'Automatic user enrollment failed: The certificate '
-tags: []
+tags:
+  - authentication-and-security
 title: >-
   Automatic user enrollment failed: The certificate authority is invalid or
   incorrect (Error code: 12045)
@@ -42,7 +43,7 @@ To resolve the issue, either obtain a signed third-party SSL certificate, or dep
    - Click Agree to continue on the notification screen.
    - In the address bar, find the certificate and open the certificate information (see screenshots – **View certificates** or **Certificate information**).
 
-   ![User-added image](./images/ka04u00000116cj_0EM700000004yH3.png)
+   ![User-added image](./../0-images/ka04u00000116cj_0EM700000004yH3.png)
 
 2. Go to the **Details** tab and click **Copy to file…** (a wizard opens).
 3. Select **Cryptographic Message Syntax Standard (PKCS #7)** and click **Next**.
@@ -55,7 +56,7 @@ To resolve the issue, either obtain a signed third-party SSL certificate, or dep
 9. Leave Certificate Store as default and click **Next**, then click **Finish**.
 10. Run `gpupdate /force` or wait until the policy applies automatically.
 
-![User-added image](./images/ka04u00000116cj_0EM700000004yHD.png)
+![User-added image](./../0-images/ka04u00000116cj_0EM700000004yHD.png)
 
 ## Additional notes
 - Also make sure that the name of the server stored in the certificate matches the name you specified on the Password Manager client setup.
diff --git a/docs/kb/general/disconnected-mode-password-reset.md b/docs/kb/general/authentication-and-security/disconnected-mode-password-reset.md
similarity index 98%
rename from docs/kb/general/disconnected-mode-password-reset.md
rename to docs/kb/general/authentication-and-security/disconnected-mode-password-reset.md
index 7f410f8350..3bfe2932a5 100644
--- a/docs/kb/general/disconnected-mode-password-reset.md
+++ b/docs/kb/general/authentication-and-security/disconnected-mode-password-reset.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Disconnected-mode password reset
-tags: []
+tags:
+  - authentication-and-security
 title: "Disconnected-mode password reset"
 knowledge_article_id: kA00g000000H9dxCAC
 ---
diff --git a/docs/kb/general/does-the-password-manager-always-use-your-current-windows-user-to-authenticate.md b/docs/kb/general/authentication-and-security/does-the-password-manager-always-use-your-current-windows-user-to-authenticate.md
similarity index 78%
rename from docs/kb/general/does-the-password-manager-always-use-your-current-windows-user-to-authenticate.md
rename to docs/kb/general/authentication-and-security/does-the-password-manager-always-use-your-current-windows-user-to-authenticate.md
index 9435e3ed21..fd7f99123a 100644
--- a/docs/kb/general/does-the-password-manager-always-use-your-current-windows-user-to-authenticate.md
+++ b/docs/kb/general/authentication-and-security/does-the-password-manager-always-use-your-current-windows-user-to-authenticate.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: 'Does the Password Manager always use your current Windows user to authenticate?'
-tags: []
+tags:
+  - authentication-and-security
 title: >-
   Does the Password Manager always use your current Windows user to
   authenticate?
@@ -32,9 +33,9 @@ There are two options to force prompting for credentials:
 1. Move Helpdesk portal to the Internet zone.  
    To do it, go to **Control panel - Internet options - Security** tab. Select Local Internet zone, click **Sites** and remove the Helpdesk portal URL. Click **Ok** and then disable Automatic detection of local intrnate sites.
 
-   [![User-added image](./images/ka04u00000116d7_0EM700000004yI6.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAb4&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004yI6)
+   [![User-added image](./../0-images/ka04u00000116d7_0EM700000004yI6.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAb4&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004yI6)
 
 2. Disable automatic authentication for Local intrantet zone  
    To do it, go to **Control panel - Internet options - Security** tab. Select Local Intranet zone, click Custom level, in subwindows scroll to the very bottom and under **User Authentication - Logon** select **Prompt for user name and password**.
 
-   [![User-added image](./images/ka04u00000116d7_0EM700000004yHw.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAb4&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004yHw)
+   [![User-added image](./../0-images/ka04u00000116d7_0EM700000004yHw.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAb4&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004yHw)
diff --git a/docs/kb/general/enrollment-failed-cannot-save-secret.md b/docs/kb/general/authentication-and-security/enrollment-failed-cannot-save-secret.md
similarity index 97%
rename from docs/kb/general/enrollment-failed-cannot-save-secret.md
rename to docs/kb/general/authentication-and-security/enrollment-failed-cannot-save-secret.md
index 03c04c41e4..3118820891 100644
--- a/docs/kb/general/enrollment-failed-cannot-save-secret.md
+++ b/docs/kb/general/authentication-and-security/enrollment-failed-cannot-save-secret.md
@@ -17,7 +17,8 @@ keywords:
 products:
   - general
 sidebar_label: 'Enrollment failed: cannot save secret'
-tags: []
+tags:
+  - authentication-and-security
 title: 'Enrollment failed: cannot save secret'
 knowledge_article_id: kA00g000000H9bXCAS
 ---
diff --git a/docs/kb/general/enrollment-wizard-prompts-for-credentials.md b/docs/kb/general/authentication-and-security/enrollment-wizard-prompts-for-credentials.md
similarity index 95%
rename from docs/kb/general/enrollment-wizard-prompts-for-credentials.md
rename to docs/kb/general/authentication-and-security/enrollment-wizard-prompts-for-credentials.md
index b6e9d4cd87..a8a6e9b149 100644
--- a/docs/kb/general/enrollment-wizard-prompts-for-credentials.md
+++ b/docs/kb/general/authentication-and-security/enrollment-wizard-prompts-for-credentials.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Enrollment wizard prompts for credentials
-tags: []
+tags:
+  - authentication-and-security
 title: "Enrollment wizard prompts for credentials"
 knowledge_article_id: kA00g000000PbdQCAS
 ---
diff --git a/docs/kb/general/error-401-in-the-enrollment-wizard.md b/docs/kb/general/authentication-and-security/error-401-in-the-enrollment-wizard.md
similarity index 90%
rename from docs/kb/general/error-401-in-the-enrollment-wizard.md
rename to docs/kb/general/authentication-and-security/error-401-in-the-enrollment-wizard.md
index 84441aba54..6efdb1c0ab 100644
--- a/docs/kb/general/error-401-in-the-enrollment-wizard.md
+++ b/docs/kb/general/authentication-and-security/error-401-in-the-enrollment-wizard.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Error 401 in the Enrollment wizard
-tags: []
+tags:
+  - authentication-and-security
 title: "Error 401 in the Enrollment wizard"
 knowledge_article_id: kA00g000000H9UUCA0
 ---
@@ -35,7 +36,7 @@ To resolve the issue, add the Password Manager Self-service portal URL to the **
 5. Type the URL and click **Add**
 6. Click **Close**, then **Ok**, and again **Ok**
 
-![User-added image](./images/ka04u00000116cL_0EM700000004yGK.png)
+![User-added image](./../0-images/ka04u00000116cL_0EM700000004yGK.png)
 
 ## Workaround: Force the browser to send credentials to the Internet zone
 
@@ -48,6 +49,6 @@ As a workaround, you can force the browser to send credentials to the Internet z
 5. Select **Automatic logon with current username and password** radio-button under **User authentication - Logon**
 6. Click **Ok** then **Ok** again
 
-![User-added image](./images/ka04u00000116cL_0EM700000004yGP.png)
+![User-added image](./../0-images/ka04u00000116cL_0EM700000004yGP.png)
 
 These settings can also be applied via Group Policy.
diff --git a/docs/kb/general/error-401-unauthorized-access-is-denied-due-to-invalid-credentials.md b/docs/kb/general/authentication-and-security/error-401-unauthorized-access-is-denied-due-to-invalid-credentials.md
similarity index 86%
rename from docs/kb/general/error-401-unauthorized-access-is-denied-due-to-invalid-credentials.md
rename to docs/kb/general/authentication-and-security/error-401-unauthorized-access-is-denied-due-to-invalid-credentials.md
index bd233c516c..6a5eb476e8 100644
--- a/docs/kb/general/error-401-unauthorized-access-is-denied-due-to-invalid-credentials.md
+++ b/docs/kb/general/authentication-and-security/error-401-unauthorized-access-is-denied-due-to-invalid-credentials.md
@@ -17,7 +17,8 @@ keywords:
 products:
   - general
 sidebar_label: 'Error 401: Unauthorized: Access is denied due to i'
-tags: []
+tags:
+  - authentication-and-security
 title: 'Error 401: Unauthorized: Access is denied due to invalid credentials'
 knowledge_article_id: kA00g000000H9Y6CAK
 ---
@@ -26,7 +27,7 @@ knowledge_article_id: kA00g000000H9Y6CAK
 
 Error 401 occurs when trying to access Administrative and Help-Desk Portals, while Self-Service Portal works fine.
 
-![User-added image](./images/ka04u00000116cs_0EM700000004xce.png)
+![User-added image](./../0-images/ka04u00000116cs_0EM700000004xce.png)
 
 ---
 
@@ -47,7 +48,7 @@ To resolve the issue verify authentication settings and account permisions.
    3. In the **Properties** dialog, open the **Directory Security** tab, and select **Edit** for Authentication and access control.
    4. In the **Authentication Methods** dialog, enable either the **Integrated Windows authentication** box or **Basic authentication** (password is sent in clear text), and clear all other authentication options for Authentication access.
 
-   ![User-added image](./images/ka04u00000116cs_0EM700000004xcF.png)
+   ![User-added image](./../0-images/ka04u00000116cs_0EM700000004xcF.png)
 
    To ensure the required settings are enabled in IIS7, do the following:
 
@@ -55,14 +56,14 @@ To resolve the issue verify authentication settings and account permisions.
    2. In the Manager central pane, double-click the **Authentication** option under IIS block
    3. In the **Authentication** list, enable either **Windows Authentication** option or **Basic Authentication**, and disable all other authentication options.
 
-   ![User-added image](./images/ka04u00000116cs_0EM700000004xcK.png) ![User-added image](./images/ka04u00000116cs_0EM700000004xcP.png)
+   ![User-added image](./../0-images/ka04u00000116cs_0EM700000004xcK.png) ![User-added image](./../0-images/ka04u00000116cs_0EM700000004xcP.png)
 
 2. The account whose credentials are specified to access the portal has Read permisison to the Password Manager instalaltion directory.
 
-   ![User-added image](./images/ka04u00000116cs_0EM700000004xcj.png)
+   ![User-added image](./../0-images/ka04u00000116cs_0EM700000004xcj.png)
 
 3. The account is granted the appropriate role: Administrators role to access Administrative portal and Help Desk Operators role to access Help Desk portal.
 
-   ![User-added image](./images/ka04u00000116cs_0EM700000004xco.png)
+   ![User-added image](./../0-images/ka04u00000116cs_0EM700000004xco.png)
 
 <div id="cke_pastebin" style={{width: '1px', height: '1px'}}></div>
diff --git a/docs/kb/general/password-manager-credential-providers.md b/docs/kb/general/authentication-and-security/password-manager-credential-providers.md
similarity index 94%
rename from docs/kb/general/password-manager-credential-providers.md
rename to docs/kb/general/authentication-and-security/password-manager-credential-providers.md
index c9c56546ec..114f577f80 100644
--- a/docs/kb/general/password-manager-credential-providers.md
+++ b/docs/kb/general/authentication-and-security/password-manager-credential-providers.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: Password Manager Credential Providers
-tags: []
+tags:
+  - authentication-and-security
 title: "Password Manager Credential Providers"
 knowledge_article_id: kA00g000000H9cHCAS
 ---
@@ -27,7 +28,7 @@ knowledge_article_id: kA00g000000H9cHCAS
 
 With Windows Vista and each Microsoft Operating System since, the Windows logon screen existed as a group of credential providers. There are several provided by default by Microsoft but also 3rd party software and hardware vendors can integrate their own credential providers as well. Credential providers listed on the logon screen are determined by the Credential Providers registry key: `HKLMSoftwareMicrosoftWindowsCurrentVersionAuthenticationCredential Providers`
 
-![User-added image](./images/ka04u00000116P4_0EM700000005ZT6.png)
+![User-added image](./../0-images/ka04u00000116P4_0EM700000005ZT6.png)
 
 The default credential provider that allows users to log in is called PasswordProvider `{6f45dc1e-5384-457a-bc13-2cd81b0d28ed}`.
 
@@ -46,7 +47,7 @@ When you install an icon you simply create an additional credential provider cal
 
 When a link is used, however, the process becomes a bit more complicated since the logon screen cannot show more than one credential provider at a time. By default the PasswordProvider is shown. Since you cannot modify this credential provider you must disable it and replace it with one of your own and disable the original.
 
-![User-added image](./images/ka04u00000116P4_0EM700000005ZTB.png)
+![User-added image](./../0-images/ka04u00000116P4_0EM700000005ZTB.png)
 
 This credential provider is called Netwrix Password Manager Credential Provider for Windows Vista `{92D58847-74F9-4bfa-9324-14C139D3A}`. Note the only difference in GUID of the two Password Manager credential providers is the last value (A or B). This can help in determining automated ways to know which method, link or icon, is being used.
 
diff --git a/docs/kb/general/the-user-must-change-password-at-next-logon-option-is-enabled-automatically.md b/docs/kb/general/authentication-and-security/the-user-must-change-password-at-next-logon-option-is-enabled-automatically.md
similarity index 98%
rename from docs/kb/general/the-user-must-change-password-at-next-logon-option-is-enabled-automatically.md
rename to docs/kb/general/authentication-and-security/the-user-must-change-password-at-next-logon-option-is-enabled-automatically.md
index 6f0d7fcd9a..0e277278c4 100644
--- a/docs/kb/general/the-user-must-change-password-at-next-logon-option-is-enabled-automatically.md
+++ b/docs/kb/general/authentication-and-security/the-user-must-change-password-at-next-logon-option-is-enabled-automatically.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: The “User must change password at next logon" opti
-tags: []
+tags:
+  - authentication-and-security
 title: The “User must change password at next logon\" option is enabled automatically
 knowledge_article_id: kA00g000000PbdZCAS
 ---
diff --git a/docs/kb/general/windows_authentication_doesn`t_work_-_http_error_401.md b/docs/kb/general/authentication-and-security/windows_authentication_doesn`t_work_-_http_error_401.md
similarity index 92%
rename from docs/kb/general/windows_authentication_doesn`t_work_-_http_error_401.md
rename to docs/kb/general/authentication-and-security/windows_authentication_doesn`t_work_-_http_error_401.md
index 3aa5b20b2b..06e60b5db8 100644
--- a/docs/kb/general/windows_authentication_doesn`t_work_-_http_error_401.md
+++ b/docs/kb/general/authentication-and-security/windows_authentication_doesn`t_work_-_http_error_401.md
@@ -8,7 +8,7 @@ keywords:
 products:
   - general
 sidebar_label: Windows Authentication Error 401
-tags: []
+tags: [authentication-and-security]
 title: Windows Authentication Doesn't Work - HTTP Error 401
 knowledge_article_id: kA00g000000H9ZoCAK
 ---
@@ -39,4 +39,4 @@ Make sure the providers for Windows authentication are configured correctly. Fol
 6. Ensure **NTLM** is present. Add it if needed.
 7. Click **OK** to apply changes.
 
-![Configuration for Windows Authentication](./images/servlet_image_2f7e50c41ebc.png)
\ No newline at end of file
+![Configuration for Windows Authentication](./../0-images/servlet_image_2f7e50c41ebc.png)
\ No newline at end of file
diff --git a/docs/kb/general/how-to-deploy-password-manager-client-via-system-center-configuration-manager-2012-sp1.md b/docs/kb/general/client-installation-and-deployment/how-to-deploy-password-manager-client-via-system-center-configuration-manager-2012-sp1.md
similarity index 97%
rename from docs/kb/general/how-to-deploy-password-manager-client-via-system-center-configuration-manager-2012-sp1.md
rename to docs/kb/general/client-installation-and-deployment/how-to-deploy-password-manager-client-via-system-center-configuration-manager-2012-sp1.md
index 29f61aa5f7..6fc345442f 100644
--- a/docs/kb/general/how-to-deploy-password-manager-client-via-system-center-configuration-manager-2012-sp1.md
+++ b/docs/kb/general/client-installation-and-deployment/how-to-deploy-password-manager-client-via-system-center-configuration-manager-2012-sp1.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: 'How to deploy Netwrix Password Reset client via System Center Configuration Manager 2012 SP1'
-tags: []
+tags:
+  - client-installation-and-deployment
 title: >-
   How to deploy Netwrix Password Reset client via System Center Configuration
   Manager 2012 SP1
diff --git a/docs/kb/general/how-to-remove-enrollment-wizard-from-startup.md b/docs/kb/general/client-installation-and-deployment/how-to-remove-enrollment-wizard-from-startup.md
similarity index 94%
rename from docs/kb/general/how-to-remove-enrollment-wizard-from-startup.md
rename to docs/kb/general/client-installation-and-deployment/how-to-remove-enrollment-wizard-from-startup.md
index 82a54119b7..a3f751d630 100644
--- a/docs/kb/general/how-to-remove-enrollment-wizard-from-startup.md
+++ b/docs/kb/general/client-installation-and-deployment/how-to-remove-enrollment-wizard-from-startup.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: How to remove Enrollment Wizard from startup
-tags: []
+tags:
+  - client-installation-and-deployment
 title: "How to remove Enrollment Wizard from startup"
 knowledge_article_id: kA00g000000H9VzCAK
 ---
@@ -26,7 +27,7 @@ How can I remove Enrollment Wizard from startup after deployment of the client?
 
 Please see [KB2014](https://kb.netwrix.com/2014) if you are looking for a way to disable the client from adding itself to startup. During deployment the client adds a Reg_SZ value called `Netwrix Password Manager` to the startup registry key.
 
-![User-added image](./images/ka04u00000116Q2_0EM700000005b6s.png)
+![User-added image](./../0-images/ka04u00000116Q2_0EM700000005b6s.png)
 
 ## Registry keys
 
diff --git a/docs/kb/general/implications_of_targeting_computers_vs._user_groups_for_client_upgrades.md b/docs/kb/general/client-installation-and-deployment/implications_of_targeting_computers_vs._user_groups_for_client_upgrades.md
similarity index 98%
rename from docs/kb/general/implications_of_targeting_computers_vs._user_groups_for_client_upgrades.md
rename to docs/kb/general/client-installation-and-deployment/implications_of_targeting_computers_vs._user_groups_for_client_upgrades.md
index 76beb5b614..312ef190c3 100644
--- a/docs/kb/general/implications_of_targeting_computers_vs._user_groups_for_client_upgrades.md
+++ b/docs/kb/general/client-installation-and-deployment/implications_of_targeting_computers_vs._user_groups_for_client_upgrades.md
@@ -6,7 +6,8 @@ keywords:
   - computer groups
   - user groups
 sidebar_label: Targeting Computers vs. User Groups
-tags: []
+tags:
+  - client-installation-and-deployment
 title: "Implications of Targeting Computers vs. User Groups for Client Upgrades"
 knowledge_article_id: kA0Qk0000002Vm5KAE
 products:
diff --git a/docs/kb/general/install_and_uninstall_the_windows_agent_from_the_command_line.md b/docs/kb/general/client-installation-and-deployment/install_and_uninstall_the_windows_agent_from_the_command_line.md
similarity index 96%
rename from docs/kb/general/install_and_uninstall_the_windows_agent_from_the_command_line.md
rename to docs/kb/general/client-installation-and-deployment/install_and_uninstall_the_windows_agent_from_the_command_line.md
index 8b597773bd..e7af0a6aa4 100644
--- a/docs/kb/general/install_and_uninstall_the_windows_agent_from_the_command_line.md
+++ b/docs/kb/general/client-installation-and-deployment/install_and_uninstall_the_windows_agent_from_the_command_line.md
@@ -8,7 +8,8 @@ keywords:
   - uninstallation
   - msiexec
 sidebar_label: Install and Uninstall Windows Agent
-tags: []
+tags:
+  - client-installation-and-deployment
 title: "Install and Uninstall the Windows Agent from the Command Line"
 knowledge_article_id: kA0Qk0000002B71KAE
 products:
diff --git a/docs/kb/general/installation-of-logon-prompt-extenstion-for-password-manager-via-command-prompt.md b/docs/kb/general/client-installation-and-deployment/installation-of-logon-prompt-extenstion-for-password-manager-via-command-prompt.md
similarity index 98%
rename from docs/kb/general/installation-of-logon-prompt-extenstion-for-password-manager-via-command-prompt.md
rename to docs/kb/general/client-installation-and-deployment/installation-of-logon-prompt-extenstion-for-password-manager-via-command-prompt.md
index 29e13e249a..c59e246c65 100644
--- a/docs/kb/general/installation-of-logon-prompt-extenstion-for-password-manager-via-command-prompt.md
+++ b/docs/kb/general/client-installation-and-deployment/installation-of-logon-prompt-extenstion-for-password-manager-via-command-prompt.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: 'Installation of Logon Prompt Extenstion for Password Manager via command prompt'
-tags: []
+tags:
+  - client-installation-and-deployment
 title: >-
   Installation of Logon Prompt Extenstion for Password Manager via command
   prompt
diff --git a/docs/kb/general/standalone-installer-for-password-manager-client.md b/docs/kb/general/client-installation-and-deployment/standalone-installer-for-password-manager-client.md
similarity index 96%
rename from docs/kb/general/standalone-installer-for-password-manager-client.md
rename to docs/kb/general/client-installation-and-deployment/standalone-installer-for-password-manager-client.md
index c9ae390e61..64134c6641 100644
--- a/docs/kb/general/standalone-installer-for-password-manager-client.md
+++ b/docs/kb/general/client-installation-and-deployment/standalone-installer-for-password-manager-client.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Standalone installer for Password manager client
-tags: []
+tags:
+  - client-installation-and-deployment
 title: "Standalone installer for Password manager client"
 knowledge_article_id: kA00g000000H9WICA0
 ---
diff --git a/docs/kb/general/cloud-permission-analyzer-configuring-dropbox-apps.md b/docs/kb/general/cloud-and-permissions/cloud-permission-analyzer-configuring-dropbox-apps.md
similarity index 91%
rename from docs/kb/general/cloud-permission-analyzer-configuring-dropbox-apps.md
rename to docs/kb/general/cloud-and-permissions/cloud-permission-analyzer-configuring-dropbox-apps.md
index 633a3bcd13..3773f630a6 100644
--- a/docs/kb/general/cloud-permission-analyzer-configuring-dropbox-apps.md
+++ b/docs/kb/general/cloud-and-permissions/cloud-permission-analyzer-configuring-dropbox-apps.md
@@ -17,7 +17,8 @@ keywords:
 products:
   - general
 sidebar_label: Cloud Permission Analyzer Configuring Dropbox Apps
-tags: []
+tags:
+  - cloud-and-permissions
 title: "Cloud Permission Analyzer Configuring Dropbox Apps"
 knowledge_article_id: kA04u000000PdBmCAK
 ---
@@ -36,8 +37,8 @@ This article will cover the process of configuring Netwrix Cloud Permission Anal
    - Choose the type of access you need = Full Dropbox
    - Name your app = `Netwrix Cloud Permission Analyzer for <team name>` *
 
-   ![User-added image](./images/ka04u000000HdEw_0EM4u000002DWQU.png)
-   ![User-added image](./images/ka04u000000HdEw_0EM4u000002DWQP.png)
+   ![User-added image](./../0-images/ka04u000000HdEw_0EM4u000002DWQU.png)
+   ![User-added image](./../0-images/ka04u000000HdEw_0EM4u000002DWQP.png)
 
    **NOTE**: Name of the App should be unique among all the Dropbox Apps.
 
@@ -51,7 +52,7 @@ This article will cover the process of configuring Netwrix Cloud Permission Anal
    - set OAuth 2/Access Token Expiration = `No Expiration`
    - generate access token in OAuth 2/Generated Access Token/[Generate]
 
-   ![User-added image](./images/ka04u000000HdEw_0EM4u000002DWQj.png)
+   ![User-added image](./../0-images/ka04u000000HdEw_0EM4u000002DWQj.png)
 
    4.3. Check the setting responsible for the usage of the Apps outside the App Center.
    - In Dropbox, go to **Admin console > Settings > Application permissions > Other apps** and check the status of **Default permission for apps not listed in App Center**
@@ -61,7 +62,7 @@ This article will cover the process of configuring Netwrix Cloud Permission Anal
 
        1. In the **App Console**, on the **Settings tab**, copy the `App key`.
 
-       ![User-added image](./images/ka04u000000HdEw_0EM4u000002DrWi.png)
+       ![User-added image](./../0-images/ka04u000000HdEw_0EM4u000002DrWi.png)
 
        2. In the **Admin console > Settings > Application permissions** on the Other apps tab: click **Add exception**, and in the window that appears, insert the `App key` from the previous step.
        3. Select the **Allow** option.
diff --git a/docs/kb/general/files_cannot_be_scanned_in_end-to-end_encrypted_applications.md b/docs/kb/general/cloud-and-permissions/files_cannot_be_scanned_in_end-to-end_encrypted_applications.md
similarity index 97%
rename from docs/kb/general/files_cannot_be_scanned_in_end-to-end_encrypted_applications.md
rename to docs/kb/general/cloud-and-permissions/files_cannot_be_scanned_in_end-to-end_encrypted_applications.md
index d55b62bc71..03d9d858ae 100644
--- a/docs/kb/general/files_cannot_be_scanned_in_end-to-end_encrypted_applications.md
+++ b/docs/kb/general/cloud-and-permissions/files_cannot_be_scanned_in_end-to-end_encrypted_applications.md
@@ -6,7 +6,8 @@ keywords:
   - file scanning
   - Deep Packet Inspection
 sidebar_label: Files Not Scanned in Encrypted Apps
-tags: []
+tags:
+  - cloud-and-permissions
 title: "Files Cannot Be Scanned in End-to-End Encrypted Applications"
 knowledge_article_id: kA0Qk0000002B6jKAE
 products:
diff --git a/docs/kb/general/how-to-configure-google-drive-for-crawling.md b/docs/kb/general/cloud-and-permissions/how-to-configure-google-drive-for-crawling.md
similarity index 94%
rename from docs/kb/general/how-to-configure-google-drive-for-crawling.md
rename to docs/kb/general/cloud-and-permissions/how-to-configure-google-drive-for-crawling.md
index 39722b3575..c6613d4c2c 100644
--- a/docs/kb/general/how-to-configure-google-drive-for-crawling.md
+++ b/docs/kb/general/cloud-and-permissions/how-to-configure-google-drive-for-crawling.md
@@ -17,7 +17,8 @@ keywords:
 products:
   - general
 sidebar_label: How to configure Google Drive for Crawling
-tags: []
+tags:
+  - cloud-and-permissions
 title: "How to configure Google Drive for Crawling"
 knowledge_article_id: kA04u0000000H8tCAE
 ---
@@ -49,12 +50,12 @@ NOTE: Google administrative interfaces tend to change over time, so if you canno
 1. Log in to the **Google Cloud Platform** web console: [https://console.cloud.google.com/](https://console.cloud.google.com/) as a Google Workspace administrator.
 2. Click **Select a project**. In the **Select a project** dialog, click **New Project**:
 
-![User-added image](./images/ka04u000000HcZf_0EM4u000002D34F.png)
+![User-added image](./../0-images/ka04u000000HcZf_0EM4u000002D34F.png)
 
 3. In the dialog, specify the following:
    - Project name — *NetwrixPermissionAnalyzer*.
      - IMPORTANT! Provide a meaningful name for your project **without spaces**. Pay attention to the **Project ID** below and make sure it is identifiable for you since you cannot edit it later.
-     ![User-added image](./images/ka04u000000HcZf_0EM4u000002D3i0.png)
+     ![User-added image](./../0-images/ka04u000000HcZf_0EM4u000002D3i0.png)
    - Organization — provide your organization's domain.
    - Location — provide your parent organization or folder.
 4. Click **Create**.
@@ -65,7 +66,7 @@ NOTE: Google administrative interfaces tend to change over time, so if you canno
 2. Navigate to **IAM & Admin** → **Service Accounts**.
 3. Click **Create Service Account**:
 
-![User-added image](./images/ka04u000000HcZf_0EM4u000002D35r.png)
+![User-added image](./../0-images/ka04u000000HcZf_0EM4u000002D35r.png)
 
 4. In the **Create service account** dialog, provide the **Service account details**:
    - Service account name — new service account name. For example, *Netwrix Permission Analyzer Service Account*.
@@ -92,7 +93,7 @@ NOTE: Your new public / private keypair is generated and downloaded to your mach
 5. Once completed, make sure that *Domain-wide delegation* is enabled for the account.
 6. Click the **View Client ID** link.
 
-![User-added image](./images/ka04u000000HcZf_0EM4u000002D3i5.png)
+![User-added image](./../0-images/ka04u000000HcZf_0EM4u000002D3i5.png)
 
 7. Copy the Client ID, you will need it later.
 
@@ -102,7 +103,7 @@ NOTE: Your new public / private keypair is generated and downloaded to your mach
 2. Navigate to **APIs & Services** on the left, and select the **Dashboard** menu.
 3. Click **Enable APIs and Services** at the top.
 
-![User-added image](./images/ka04u000000HcZf_0EM4u000002Plj2.png)
+![User-added image](./../0-images/ka04u000000HcZf_0EM4u000002Plj2.png)
 
 NOTE: If you already have any enabled APIs and/or Services in your project, skip this step and proceed with the instructions below.
 
@@ -113,7 +114,7 @@ NOTE: If you already have any enabled APIs and/or Services in your project, skip
    - Find the **Queries per 100 seconds per user** line and click the edit icon to edit.
    - Set the quota limit to `"10,000"` and save your changes.
 
-   ![User-added image](./images/ka04u000000HcZf_0EM4u000002Pljb.png)
+   ![User-added image](./../0-images/ka04u000000HcZf_0EM4u000002Pljb.png)
 
 6. IMPORTANT! Go back to **APIs & Services** → **Dashboard** and repeat steps 2 - 3 to enable the **Admin SDK API**. If you have this API in your project, skip this step, and proceed.
 
diff --git a/docs/kb/general/permission-scanning-errors-and-issues.md b/docs/kb/general/cloud-and-permissions/permission-scanning-errors-and-issues.md
similarity index 98%
rename from docs/kb/general/permission-scanning-errors-and-issues.md
rename to docs/kb/general/cloud-and-permissions/permission-scanning-errors-and-issues.md
index 7cfac3a3a5..4536f41f57 100644
--- a/docs/kb/general/permission-scanning-errors-and-issues.md
+++ b/docs/kb/general/cloud-and-permissions/permission-scanning-errors-and-issues.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: Permission scanning errors and issues
-tags: []
+tags:
+  - cloud-and-permissions
 title: "Permission scanning errors and issues"
 knowledge_article_id: kA0Qk0000001Q25KAE
 ---
diff --git a/docs/kb/general/custom-branding-in-a-two-server-install-configuration.md b/docs/kb/general/configuration-and-customization/custom-branding-in-a-two-server-install-configuration.md
similarity index 97%
rename from docs/kb/general/custom-branding-in-a-two-server-install-configuration.md
rename to docs/kb/general/configuration-and-customization/custom-branding-in-a-two-server-install-configuration.md
index e53b4fbf51..d968901469 100644
--- a/docs/kb/general/custom-branding-in-a-two-server-install-configuration.md
+++ b/docs/kb/general/configuration-and-customization/custom-branding-in-a-two-server-install-configuration.md
@@ -16,7 +16,7 @@ keywords:
 products:
   - general
 sidebar_label: Custom Branding in a two server install configurat
-tags: []
+tags: [configuration-and-customization]
 title: "Custom Branding in a two server install configuration"
 knowledge_article_id: kA00g000000H9aRCAS
 ---
diff --git a/docs/kb/general/how-to-change-the-text-of-email-notifications.md b/docs/kb/general/configuration-and-customization/how-to-change-the-text-of-email-notifications.md
similarity index 98%
rename from docs/kb/general/how-to-change-the-text-of-email-notifications.md
rename to docs/kb/general/configuration-and-customization/how-to-change-the-text-of-email-notifications.md
index d582d8860d..c043071fbf 100644
--- a/docs/kb/general/how-to-change-the-text-of-email-notifications.md
+++ b/docs/kb/general/configuration-and-customization/how-to-change-the-text-of-email-notifications.md
@@ -15,7 +15,7 @@ keywords:
 products:
   - general
 sidebar_label: How to change the text of email notifications
-tags: []
+tags: [configuration-and-customization]
 title: "How to change the text of email notifications"
 knowledge_article_id: kA00g000000H9TICA0
 ---
diff --git a/docs/kb/general/how-to-configure-two-different-self-service-portals.md b/docs/kb/general/configuration-and-customization/how-to-configure-two-different-self-service-portals.md
similarity index 97%
rename from docs/kb/general/how-to-configure-two-different-self-service-portals.md
rename to docs/kb/general/configuration-and-customization/how-to-configure-two-different-self-service-portals.md
index 8914d60228..a1c6ba6b51 100644
--- a/docs/kb/general/how-to-configure-two-different-self-service-portals.md
+++ b/docs/kb/general/configuration-and-customization/how-to-configure-two-different-self-service-portals.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: How to configure two different Self-Service portal
-tags: []
+tags:
+  - configuration-and-customization
 title: "How to configure two different Self-Service portals"
 knowledge_article_id: kA00g000000H9WpCAK
 ---
diff --git a/docs/kb/general/how-to-create-second-help-desk-portal.md b/docs/kb/general/configuration-and-customization/how-to-create-second-help-desk-portal.md
similarity index 91%
rename from docs/kb/general/how-to-create-second-help-desk-portal.md
rename to docs/kb/general/configuration-and-customization/how-to-create-second-help-desk-portal.md
index d9c6b95d61..2f6435aefe 100644
--- a/docs/kb/general/how-to-create-second-help-desk-portal.md
+++ b/docs/kb/general/configuration-and-customization/how-to-create-second-help-desk-portal.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: How to create second Help-Desk portal
-tags: []
+tags:
+  - configuration-and-customization
 title: "How to create second Help-Desk portal"
 knowledge_article_id: kA00g000000H9WgCAK
 ---
@@ -29,7 +30,7 @@ To create another portal and assign permissions, do the following:
 1. Navigate to the Netwrix Password Manager installation directory, the default path: `C:Program Files (x86)Netwrix Password Manager`.
 2. In the installation directory, create a copy of the **Web** folder and name it as **Helpdesk2**.
 
-![User-added image](./images/ka04u00000116eV_0EM700000004y52.png)
+![User-added image](./../0-images/ka04u00000116eV_0EM700000004y52.png)
 
 3. Select the **Web** folder, right-click it and select **Properties**.
 4. In the **Properties** dialog, navigate to the **Security** tab and change Windows security permissions:
@@ -37,13 +38,13 @@ To create another portal and assign permissions, do the following:
    - leave full control for SYSTEM, CREATOR OWNER, Administrators
    - create a group of users who should have access to the fully functional Help-desk portal, and grant this group full control.
 
-![User-added image](./images/ka04u00000116eV_0EM700000004y5C.png)
+![User-added image](./../0-images/ka04u00000116eV_0EM700000004y5C.png)
 
 5. Start the Internet Informational Services (IIS) Manager.
 6. In the left pane, navigate to **%ComputerName%** - **Sites** - **Default Web Site** - **PM**, right-click the **PM** node and select **Add Virtual Directory**.
 7. In the **Add Virtual Directory** dialog, specify **Alias** (for example, helpdesk2), and **Physical path** to the new directory created earlier: `C:Program Files (x86)Netwrix Password ManagerHelpdesk2`.
 
-![User-added image](./images/ka04u00000116eV_0EM700000004y5M.png)
+![User-added image](./../0-images/ka04u00000116eV_0EM700000004y5M.png)
 
 8. Make sure that only Windows authentication is enabled for this new virtual directory.
 9. Open the **Administrative portal**, go to **Roles** and add the security group created in step 4 to the **Help Desk Operators** role.
diff --git a/docs/kb/general/how-to-customize-text-in-the-password-manager-self-service-portal.md b/docs/kb/general/configuration-and-customization/how-to-customize-text-in-the-password-manager-self-service-portal.md
similarity index 94%
rename from docs/kb/general/how-to-customize-text-in-the-password-manager-self-service-portal.md
rename to docs/kb/general/configuration-and-customization/how-to-customize-text-in-the-password-manager-self-service-portal.md
index 58d8214bf3..f2a3beabad 100644
--- a/docs/kb/general/how-to-customize-text-in-the-password-manager-self-service-portal.md
+++ b/docs/kb/general/configuration-and-customization/how-to-customize-text-in-the-password-manager-self-service-portal.md
@@ -14,7 +14,8 @@ keywords:
 products:
   - general
 sidebar_label: How to customize text in the Password Manager Self
-tags: []
+tags:
+  - configuration-and-customization
 title: "How to customize text in the Password Manager Self-Service portal"
 knowledge_article_id: kA00g000000H9UCCA0
 ---
@@ -35,7 +36,7 @@ Names of values are intuitive. If you want to remove a string of text completely
 
 For example, if you want to remove the copyright text, set `strCopyright=`.
 
-![User-added image](./images/ka04u00000116bQ_0EM700000004yGU.png)
+![User-added image](./../0-images/ka04u00000116bQ_0EM700000004yGU.png)
 
 ## Language files
 | File   | Language            |
diff --git a/docs/kb/general/how-to-remove-languages-from-the-self-service-portal.md b/docs/kb/general/configuration-and-customization/how-to-remove-languages-from-the-self-service-portal.md
similarity index 93%
rename from docs/kb/general/how-to-remove-languages-from-the-self-service-portal.md
rename to docs/kb/general/configuration-and-customization/how-to-remove-languages-from-the-self-service-portal.md
index a5970f0cb1..b1003b2c51 100644
--- a/docs/kb/general/how-to-remove-languages-from-the-self-service-portal.md
+++ b/docs/kb/general/configuration-and-customization/how-to-remove-languages-from-the-self-service-portal.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: How to remove languages from the Self-Service Port
-tags: []
+tags:
+  - configuration-and-customization
 title: "How to remove languages from the Self-Service Portal"
 knowledge_article_id: kA00g000000H9UICA0
 ---
@@ -51,6 +52,6 @@ The following table lists the files and their corresponding languages:
 
 EXAMPLE: to remove German, rename the `de.asp` file to `de.asp.old`
 
-![User-added image](./images/ka04u00000116cK_0EM700000004xIe.png)
+![User-added image](./../0-images/ka04u00000116cK_0EM700000004xIe.png)
 
 NOTE: English (`en.asp`) cannot be removed by design of the software
diff --git a/docs/kb/general/password-requirements-link.md b/docs/kb/general/configuration-and-customization/password-requirements-link.md
similarity index 84%
rename from docs/kb/general/password-requirements-link.md
rename to docs/kb/general/configuration-and-customization/password-requirements-link.md
index 01e50bd30a..b7af936592 100644
--- a/docs/kb/general/password-requirements-link.md
+++ b/docs/kb/general/configuration-and-customization/password-requirements-link.md
@@ -13,7 +13,8 @@ keywords:
 products:
   - general
 sidebar_label: Password requirements link
-tags: []
+tags:
+  - configuration-and-customization
 title: "Password requirements link"
 knowledge_article_id: kA00g000000H9dWCAS
 ---
@@ -22,12 +23,12 @@ knowledge_article_id: kA00g000000H9dWCAS
 
 There is an option to specify **Password requirements URL** in the **Branding** settings on the **Administrative portal**.
 
-<a href="https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KS9&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004xbW" target="_blank">![User-added](./images/servlet_image_6d5dba18caac.png)</a>
+<a href="https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KS9&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004xbW" target="_blank">![User-added](./../0-images/servlet_image_6d5dba18caac.png)</a>
 
 When you specify a link in this field, it will not appear on the **Self-Service portal** itself.
 
 The **Password requirements URL** is shown on an error screen that occurs if a specified password does not meet the password policy.
 
-<a href="https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KS9&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004xbR" target="_blank">![User-added](./images/servlet_image_6d5dba18caac.png)</a>
+<a href="https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KS9&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004xbR" target="_blank">![User-added](./../0-images/servlet_image_6d5dba18caac.png)</a>
 
 Please [contact Netwrix support](https://www.netwrix.com/support_ticket.html) if you want to change this behavior.
diff --git a/docs/kb/general/remove-the-domain-list-from-the-self-service-portal.md b/docs/kb/general/configuration-and-customization/remove-the-domain-list-from-the-self-service-portal.md
similarity index 81%
rename from docs/kb/general/remove-the-domain-list-from-the-self-service-portal.md
rename to docs/kb/general/configuration-and-customization/remove-the-domain-list-from-the-self-service-portal.md
index 7bc500b4bc..882c66d28f 100644
--- a/docs/kb/general/remove-the-domain-list-from-the-self-service-portal.md
+++ b/docs/kb/general/configuration-and-customization/remove-the-domain-list-from-the-self-service-portal.md
@@ -14,7 +14,8 @@ keywords:
 products:
   - general
 sidebar_label: Remove the domain list from the Self-Service porta
-tags: []
+tags:
+  - configuration-and-customization
 title: "Remove the domain list from the Self-Service portal"
 knowledge_article_id: kA00g000000H9cKCAS
 ---
@@ -31,4 +32,4 @@ To hide the domain list, do the following:
    - Locate the `DefaultDomain` and enter the predefined domain name.
 3. Save the changes to the file and refresh the **Self-Service portal**.
 
-[![User-added image](./images/ka04u00000116es_0EM700000004xUQ.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xdsv&feoid=00N700000032Pj2&refid=0EM700000004xUQ)
+[![User-added image](./../0-images/ka04u00000116es_0EM700000004xUQ.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xdsv&feoid=00N700000032Pj2&refid=0EM700000004xUQ)
diff --git a/docs/kb/general/calculate-percentages-in-sql-properly.md b/docs/kb/general/database-and-diagnostics/calculate-percentages-in-sql-properly.md
similarity index 98%
rename from docs/kb/general/calculate-percentages-in-sql-properly.md
rename to docs/kb/general/database-and-diagnostics/calculate-percentages-in-sql-properly.md
index d981ede1d8..3ad9768d37 100644
--- a/docs/kb/general/calculate-percentages-in-sql-properly.md
+++ b/docs/kb/general/database-and-diagnostics/calculate-percentages-in-sql-properly.md
@@ -14,7 +14,8 @@ keywords:
 products:
   - general
 sidebar_label: calculate percentages in SQL properly
-tags: []
+tags:
+  - database-and-diagnostics
 title: "calculate percentages in SQL properly"
 knowledge_article_id: kA04u0000000IQqCAM
 ---
diff --git a/docs/kb/general/disk_space_occupied_by_core._files_in_gen_7_agent_servers.md b/docs/kb/general/database-and-diagnostics/disk_space_occupied_by_core._files_in_gen_7_agent_servers.md
similarity index 96%
rename from docs/kb/general/disk_space_occupied_by_core._files_in_gen_7_agent_servers.md
rename to docs/kb/general/database-and-diagnostics/disk_space_occupied_by_core._files_in_gen_7_agent_servers.md
index a28450ff61..7b58c7d352 100644
--- a/docs/kb/general/disk_space_occupied_by_core._files_in_gen_7_agent_servers.md
+++ b/docs/kb/general/database-and-diagnostics/disk_space_occupied_by_core._files_in_gen_7_agent_servers.md
@@ -6,7 +6,8 @@ keywords:
   - Gen 7 Agent
   - disk space
 sidebar_label: Disk Space and Core Files
-tags: []
+tags:
+  - database-and-diagnostics
 title: "Disk Space Occupied by Core.* Files in Gen 7 Agent Servers"
 knowledge_article_id: kA0Qk0000000NuHKAU
 products:
diff --git a/docs/kb/general/faq-netwrix-password-manager-discontinued.md b/docs/kb/general/documentation-and-reference/faq-netwrix-password-manager-discontinued.md
similarity index 98%
rename from docs/kb/general/faq-netwrix-password-manager-discontinued.md
rename to docs/kb/general/documentation-and-reference/faq-netwrix-password-manager-discontinued.md
index 0a48d5b4ef..baab18e9b0 100644
--- a/docs/kb/general/faq-netwrix-password-manager-discontinued.md
+++ b/docs/kb/general/documentation-and-reference/faq-netwrix-password-manager-discontinued.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: 'FAQ: Netwrix Password Manager Discontinued'
-tags: []
+tags:
+  - documentation-and-reference
 title: 'FAQ: Netwrix Password Manager Discontinued'
 knowledge_article_id: kA04u00000111LqCAI
 ---
diff --git a/docs/kb/general/faq-netwrix-password-manager.md b/docs/kb/general/documentation-and-reference/faq-netwrix-password-manager.md
similarity index 99%
rename from docs/kb/general/faq-netwrix-password-manager.md
rename to docs/kb/general/documentation-and-reference/faq-netwrix-password-manager.md
index e3f1392c60..9498f52b72 100644
--- a/docs/kb/general/faq-netwrix-password-manager.md
+++ b/docs/kb/general/documentation-and-reference/faq-netwrix-password-manager.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: FAQ Netwrix Password Manager
-tags: []
+tags:
+  - documentation-and-reference
 title: "FAQ Netwrix Password Manager"
 knowledge_article_id: kA00g000000H9dkCAC
 ---
diff --git a/docs/kb/general/how-to-add-attachments-to-netwrix-support-tickets.md b/docs/kb/general/documentation-and-reference/how-to-add-attachments-to-netwrix-support-tickets.md
similarity index 82%
rename from docs/kb/general/how-to-add-attachments-to-netwrix-support-tickets.md
rename to docs/kb/general/documentation-and-reference/how-to-add-attachments-to-netwrix-support-tickets.md
index 29704684dc..581c0ca869 100644
--- a/docs/kb/general/how-to-add-attachments-to-netwrix-support-tickets.md
+++ b/docs/kb/general/documentation-and-reference/how-to-add-attachments-to-netwrix-support-tickets.md
@@ -14,7 +14,8 @@ keywords:
 products:
   - general
 sidebar_label: How to Add Attachments to Netwrix Support Tickets
-tags: []
+tags:
+  - documentation-and-reference
 title: "How to Add Attachments to Netwrix Support Tickets"
 knowledge_article_id: kA0Qk0000002A1hKAE
 ---
@@ -30,18 +31,18 @@ How can you add attachments (e.g., files) to a Netwrix Support ticket?
 Uploading artifacts to the ticket via the Netwrix Customer Portal is the most secure and recommended way to send files to Netwrix Support. To add attachments such as files to a Netwrix Support ticket, follow the steps below:
 
 1. Log in to the Netwrix Customer Portal at https://netwrix.com/my_account.html.  
-   ![](./images/ka0Qk000000Cs7t_0EMQk00000BMJLp.png)
+   ![](./../0-images/ka0Qk000000Cs7t_0EMQk00000BMJLp.png)
 
 2. Click the **My Tickets** tab.  
-   ![](./images/ka0Qk000000Cs7t_0EMQk00000BMIhX.png)
+   ![](./../0-images/ka0Qk000000Cs7t_0EMQk00000BMIhX.png)
 
 3. Locate the ticket for the artifacts and select **Add attachments** from the Actions column on the right.  
-   ![](./images/ka0Qk000000Cs7t_0EMQk00000BMOgT.png)
+   ![](./../0-images/ka0Qk000000Cs7t_0EMQk00000BMOgT.png)
 
 > **NOTE:** There is also the option to upload attachments immediately upon submitting a ticket once the **Browse** button is enabled using the below steps:
 >
 > 1. Click **Browse**, select your file(s), and click **Save**.  
->    ![](./images/ka0Qk000000Cs7t_0EMQk00000BMlOY.png)
+>    ![](./../0-images/ka0Qk000000Cs7t_0EMQk00000BMlOY.png)
 >
 > 2. Click **Back to My Tickets** to view your ticket. If needed, this is where you can upload any additional files via the **Add attachments** Action button of the ticket interface.  
->    ![](./images/ka0Qk000000Cs7t_0EMQk00000BMoHZ.png)
+>    ![](./../0-images/ka0Qk000000Cs7t_0EMQk00000BMoHZ.png)
diff --git a/docs/kb/general/how_does_the_file_copy_event_work_on_linux_distributions.md b/docs/kb/general/documentation-and-reference/how_does_the_file_copy_event_work_on_linux_distributions.md
similarity index 96%
rename from docs/kb/general/how_does_the_file_copy_event_work_on_linux_distributions.md
rename to docs/kb/general/documentation-and-reference/how_does_the_file_copy_event_work_on_linux_distributions.md
index 1e9256a768..aaf7d01017 100644
--- a/docs/kb/general/how_does_the_file_copy_event_work_on_linux_distributions.md
+++ b/docs/kb/general/documentation-and-reference/how_does_the_file_copy_event_work_on_linux_distributions.md
@@ -6,7 +6,8 @@ keywords:
   - Linux distributions
   - file transfer
 sidebar_label: File Copy Event on Linux
-tags: []
+tags:
+  - documentation-and-reference
 title: "How Does the File Copy Event Work on Linux Distributions?"
 knowledge_article_id: kA0Qk0000002B7hKAE
 products:
diff --git a/docs/kb/general/how_to_capture_client_logs_manually_on_a_linux_machine.md b/docs/kb/general/documentation-and-reference/how_to_capture_client_logs_manually_on_a_linux_machine.md
similarity index 98%
rename from docs/kb/general/how_to_capture_client_logs_manually_on_a_linux_machine.md
rename to docs/kb/general/documentation-and-reference/how_to_capture_client_logs_manually_on_a_linux_machine.md
index 606987ce92..4930634ca9 100644
--- a/docs/kb/general/how_to_capture_client_logs_manually_on_a_linux_machine.md
+++ b/docs/kb/general/documentation-and-reference/how_to_capture_client_logs_manually_on_a_linux_machine.md
@@ -6,7 +6,8 @@ keywords:
   - Linux
   - troubleshooting
 sidebar_label: Capture Client Logs on Linux
-tags: []
+tags:
+  - documentation-and-reference
 title: "How to Capture Client Logs Manually on a Linux Machine"
 knowledge_article_id: kA0Qk0000002B6uKAE
 products:
diff --git a/docs/kb/general/how_to_collect_http_archive_logs_in_a_web_browser.md b/docs/kb/general/documentation-and-reference/how_to_collect_http_archive_logs_in_a_web_browser.md
similarity index 93%
rename from docs/kb/general/how_to_collect_http_archive_logs_in_a_web_browser.md
rename to docs/kb/general/documentation-and-reference/how_to_collect_http_archive_logs_in_a_web_browser.md
index 43dcdb24dc..79c65297de 100644
--- a/docs/kb/general/how_to_collect_http_archive_logs_in_a_web_browser.md
+++ b/docs/kb/general/documentation-and-reference/how_to_collect_http_archive_logs_in_a_web_browser.md
@@ -6,7 +6,8 @@ keywords:
   - web browser
   - troubleshooting
 sidebar_label: Collect HTTP Archive Logs
-tags: []
+tags:
+  - documentation-and-reference
 title: "How to Collect HTTP Archive Logs in a Web Browser"
 knowledge_article_id: kA0Qk0000002B18KAE
 products:
@@ -28,4 +29,4 @@ This article explains how to collect HTTP Archive (HAR) logs in a web browser. H
 5. Reproduce the issue so that all relevant network activity is captured. If required, repeat this step with and without DPI enabled.
 6. Click the **Export HAR** button and save the file to your computer as **Save as HAR with Content**.
 
-![Dialog box for exporting HAR logs with the Export HAR button highlighted](./images/servlet_image_25a6a63e2d98.png)
\ No newline at end of file
+![Dialog box for exporting HAR logs with the Export HAR button highlighted](./../0-images/servlet_image_25a6a63e2d98.png)
\ No newline at end of file
diff --git a/docs/kb/general/netwrix-auditor-health-log-error-event-id-6103-suggests-contacting-netwrix-technical-support.md b/docs/kb/general/documentation-and-reference/netwrix-auditor-health-log-error-event-id-6103-suggests-contacting-netwrix-technical-support.md
similarity index 98%
rename from docs/kb/general/netwrix-auditor-health-log-error-event-id-6103-suggests-contacting-netwrix-technical-support.md
rename to docs/kb/general/documentation-and-reference/netwrix-auditor-health-log-error-event-id-6103-suggests-contacting-netwrix-technical-support.md
index 9f2924adfd..2ee946a194 100644
--- a/docs/kb/general/netwrix-auditor-health-log-error-event-id-6103-suggests-contacting-netwrix-technical-support.md
+++ b/docs/kb/general/documentation-and-reference/netwrix-auditor-health-log-error-event-id-6103-suggests-contacting-netwrix-technical-support.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: 'Netwrix Auditor Health Log Error Event ID: 6103 Su'
-tags: []
+tags:
+  - documentation-and-reference
 title: "Netwrix Auditor Health Log Error Event ID: 6103 Suggests Contacting Netwrix Technical Support"
 knowledge_article_id: kA0Qk0000001LK9KAM
 ---
diff --git a/docs/kb/general/sbpam_3.5_cu1_hf1_(3.5.1218)_release_notes.md b/docs/kb/general/documentation-and-reference/sbpam_3.5_cu1_hf1_(3.5.1218)_release_notes.md
similarity index 96%
rename from docs/kb/general/sbpam_3.5_cu1_hf1_(3.5.1218)_release_notes.md
rename to docs/kb/general/documentation-and-reference/sbpam_3.5_cu1_hf1_(3.5.1218)_release_notes.md
index 194f9cae06..d80118b053 100644
--- a/docs/kb/general/sbpam_3.5_cu1_hf1_(3.5.1218)_release_notes.md
+++ b/docs/kb/general/documentation-and-reference/sbpam_3.5_cu1_hf1_(3.5.1218)_release_notes.md
@@ -6,7 +6,8 @@ keywords:
   - hotfix
   - release notes
 sidebar_label: SbPAM 3.5 CU1 HF1 Release Notes
-tags: []
+tags:
+  - documentation-and-reference
 title: "SbPAM 3.5 CU1 HF1 (3.5.1218) Release Notes"
 knowledge_article_id: kA04u0000000JMiCAM
 products:
diff --git a/docs/kb/general/welcome-to-documentation-and-knowledge-base-help-center.md b/docs/kb/general/documentation-and-reference/welcome-to-documentation-and-knowledge-base-help-center.md
similarity index 96%
rename from docs/kb/general/welcome-to-documentation-and-knowledge-base-help-center.md
rename to docs/kb/general/documentation-and-reference/welcome-to-documentation-and-knowledge-base-help-center.md
index 9a69921b6c..5881966893 100644
--- a/docs/kb/general/welcome-to-documentation-and-knowledge-base-help-center.md
+++ b/docs/kb/general/documentation-and-reference/welcome-to-documentation-and-knowledge-base-help-center.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Welcome to Documentation and Knowledge Base Help C
-tags: []
+tags:
+  - documentation-and-reference
 title: "Welcome to Documentation and Knowledge Base Help C"
 knowledge_article_id: kA04u000000LLk3CAG
 ---
@@ -40,7 +41,7 @@ Help us improve contents by providing feedback via the form which is available o
 
 > **IMPORTANT:** It is highly recommended to register and login to the Help Center in order to get access to all the content. Check these options in the top-right corner:  
 >  
-> ![Group 142.png](./images/servlet_image_6d5dba18caac.png)
+> ![Group 142.png](./../0-images/servlet_image_6d5dba18caac.png)
 
 1. Select the Knowledge base filter. To do this, use one of the following options:
    - Open a [search page with the selected **Knowledge Base** filter](/docs/kb/ or
diff --git a/docs/kb/general/firewall-rules-required-by-password-manager.md b/docs/kb/general/infrastructure-and-network/firewall-rules-required-by-password-manager.md
similarity index 99%
rename from docs/kb/general/firewall-rules-required-by-password-manager.md
rename to docs/kb/general/infrastructure-and-network/firewall-rules-required-by-password-manager.md
index bae427bd2e..7fd6d45a72 100644
--- a/docs/kb/general/firewall-rules-required-by-password-manager.md
+++ b/docs/kb/general/infrastructure-and-network/firewall-rules-required-by-password-manager.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: Firewall rules required by Password Manager
-tags: []
+tags:
+  - infrastructure-and-network
 title: "Firewall rules required by Password Manager"
 knowledge_article_id: kA00g000000H9cMCAS
 ---
diff --git a/docs/kb/general/are-netwrix-products-affected-by-log4j-vulnerability.md b/docs/kb/general/security-and-compliance/are-netwrix-products-affected-by-log4j-vulnerability.md
similarity index 95%
rename from docs/kb/general/are-netwrix-products-affected-by-log4j-vulnerability.md
rename to docs/kb/general/security-and-compliance/are-netwrix-products-affected-by-log4j-vulnerability.md
index 3c0c25e076..bd7710abf2 100644
--- a/docs/kb/general/are-netwrix-products-affected-by-log4j-vulnerability.md
+++ b/docs/kb/general/security-and-compliance/are-netwrix-products-affected-by-log4j-vulnerability.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Are Netwrix Products affected by log4j vulnerabili
-tags: []
+tags:
+  - security-and-compliance
 title: "Are Netwrix Products affected by log4j vulnerability?"
 knowledge_article_id: kA04u0000000HfsCAE
 ---
diff --git a/docs/kb/general/netwrix-software-authenticity-and-integrity.md b/docs/kb/general/security-and-compliance/netwrix-software-authenticity-and-integrity.md
similarity index 96%
rename from docs/kb/general/netwrix-software-authenticity-and-integrity.md
rename to docs/kb/general/security-and-compliance/netwrix-software-authenticity-and-integrity.md
index abb6e20731..f96b5ccd94 100644
--- a/docs/kb/general/netwrix-software-authenticity-and-integrity.md
+++ b/docs/kb/general/security-and-compliance/netwrix-software-authenticity-and-integrity.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Netwrix Software Authenticity and Integrity
-tags: []
+tags:
+  - security-and-compliance
 title: "Netwrix Software Authenticity and Integrity"
 knowledge_article_id: kA04u0000000IFbCAM
 ---
@@ -42,7 +43,7 @@ Netwrix uses industry-standard code signing technologies to provide evidence of
 
 In addition to signing our releases, Netwrix publishes cryptographic hashes for each download. A file containing the hash can be downloaded from the Customer Portal by clicking the image next to each download:
 
-![User-added image](./images/ka0Qk000000Ctn7_0EM4u000008LiI7.png)
+![User-added image](./../0-images/ka0Qk000000Ctn7_0EM4u000008LiI7.png)
 
 To protect from unauthorized modification, these files are signed with the "Netwrix Corporation (PGP Signing Key) productsecurity@netwrix.com" PGP key. The public key fingerprint is `3F5EB22771A2BD66D1AA011A43E7B9B0AE7B49D8` and can be obtained at https://releases.netwrix.com/netwrixcorporation-pgp-signing.asc.
 
diff --git a/docs/kb/general/risks-when-connecting-to-unknown-ip-addresses.md b/docs/kb/general/security-and-compliance/risks-when-connecting-to-unknown-ip-addresses.md
similarity index 98%
rename from docs/kb/general/risks-when-connecting-to-unknown-ip-addresses.md
rename to docs/kb/general/security-and-compliance/risks-when-connecting-to-unknown-ip-addresses.md
index f1cbcd2449..14a6c0b1fc 100644
--- a/docs/kb/general/risks-when-connecting-to-unknown-ip-addresses.md
+++ b/docs/kb/general/security-and-compliance/risks-when-connecting-to-unknown-ip-addresses.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: Risks when connecting to unknown IP addresses
-tags: []
+tags:
+  - security-and-compliance
 title: "Risks when connecting to unknown IP addresses"
 knowledge_article_id: kA04u000000Pcu2CAC
 ---
diff --git a/docs/kb/general/vulnerabilities-for-web-attacks.md b/docs/kb/general/security-and-compliance/vulnerabilities-for-web-attacks.md
similarity index 99%
rename from docs/kb/general/vulnerabilities-for-web-attacks.md
rename to docs/kb/general/security-and-compliance/vulnerabilities-for-web-attacks.md
index 12f78c8508..e5b28981d0 100644
--- a/docs/kb/general/vulnerabilities-for-web-attacks.md
+++ b/docs/kb/general/security-and-compliance/vulnerabilities-for-web-attacks.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: Vulnerabilities for web-attacks
-tags: []
+tags:
+  - security-and-compliance
 title: "Vulnerabilities for web-attacks"
 knowledge_article_id: kA00g000000H9dTCAS
 ---
diff --git a/docs/kb/general/access-to-administrative-portal-in-non-domain-dmz.md b/docs/kb/general/setup-and-deployment/access-to-administrative-portal-in-non-domain-dmz.md
similarity index 98%
rename from docs/kb/general/access-to-administrative-portal-in-non-domain-dmz.md
rename to docs/kb/general/setup-and-deployment/access-to-administrative-portal-in-non-domain-dmz.md
index fec90ec405..9a0fe468c7 100644
--- a/docs/kb/general/access-to-administrative-portal-in-non-domain-dmz.md
+++ b/docs/kb/general/setup-and-deployment/access-to-administrative-portal-in-non-domain-dmz.md
@@ -17,7 +17,8 @@ keywords:
 products:
   - general
 sidebar_label: Access to Administrative portal in non-domain DMZ
-tags: []
+tags:
+  - setup-and-deployment
 title: "Access to Administrative portal in non-domain DMZ"
 knowledge_article_id: kA00g000000H9bTCAS
 ---
diff --git a/docs/kb/general/common-deployment-types.md b/docs/kb/general/setup-and-deployment/common-deployment-types.md
similarity index 73%
rename from docs/kb/general/common-deployment-types.md
rename to docs/kb/general/setup-and-deployment/common-deployment-types.md
index 59dc28e08b..14336d5064 100644
--- a/docs/kb/general/common-deployment-types.md
+++ b/docs/kb/general/setup-and-deployment/common-deployment-types.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: Common deployment types
-tags: []
+tags:
+  - setup-and-deployment
 title: "Common deployment types"
 knowledge_article_id: kA00g000000H9djCAC
 ---
@@ -26,14 +27,14 @@ knowledge_article_id: kA00g000000H9djCAC
 There are four ways in which Password Manager can be deployed. Below is a short summary of common deployment types.
 
 1. Single Server Installation — All roles (the service and web-portals) located on a single server deployed internally only or both internally and externally with a NAT through the external firewall. This is the most common and easiest deployment type:  
-[![User-added image](./images/ka04u00000116dB_0EM700000004vJL.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KSE&feoid=00N700000032Pj2&refid=0EM700000004vJL)
+[![User-added image](./../0-images/ka04u00000116dB_0EM700000004vJL.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KSE&feoid=00N700000032Pj2&refid=0EM700000004vJL)
 
 2. Dual server install, Web roles separate from Core server — The Core Password Manager Service is installed on the internal server (that does not have web portals) and the web portals are installed on a separate server within the DMZ. This allows all web roles to be accessed externally. This deployment scenario is described in detail in the Administrator's guide in paragraph 4.4 page 19:  
 http://www.netwrix.com/download/documents/NetWrix_Password_Manager_Administrator_Guide.pdf  
-[![User-added image](./images/ka04u00000116dB_0EM700000004vJQ.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KSE&feoid=00N700000032Pj2&refid=0EM700000004vJQ)
+[![User-added image](./../0-images/ka04u00000116dB_0EM700000004vJQ.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KSE&feoid=00N700000032Pj2&refid=0EM700000004vJQ)
 
 3. Another type of dual server install is full Password Manager installation on the internal server (both the service and web portals) and the Self-service Web portal only installed on the DMZ server. This allows all web roles to be accessed internally and only the Self-service portal to be accessed from outside the network. It is the most secure deployment:  
-[![User-added image](./images/ka04u00000116dB_0EM700000004vJV.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KSE&feoid=00N700000032Pj2&refid=0EM700000004vJV)
+[![User-added image](./../0-images/ka04u00000116dB_0EM700000004vJV.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KSE&feoid=00N700000032Pj2&refid=0EM700000004vJV)
 
 4. Cluster Install — Cluster of the Front and/or Back End servers. The Front End server can be clustered in an Active/Active role for Load-Balancing and the Back End server can be clustered in an Active/Passive mode only for Failover. Clustering of only Back-end or only Front-end is allowed. It is also possible to cluster a single-server installation. All this can be done by means of built-in Windows features.  
-[![User-added image](./images/ka04u00000116dB_0EM700000004vJa.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KSE&feoid=00N700000032Pj2&refid=0EM700000004vJa)
+[![User-added image](./../0-images/ka04u00000116dB_0EM700000004vJa.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KSE&feoid=00N700000032Pj2&refid=0EM700000004vJa)
diff --git a/docs/kb/general/netwrix-password-manager-service-account.md b/docs/kb/general/setup-and-deployment/netwrix-password-manager-service-account.md
similarity index 72%
rename from docs/kb/general/netwrix-password-manager-service-account.md
rename to docs/kb/general/setup-and-deployment/netwrix-password-manager-service-account.md
index ea4a2c0638..32be6d9f62 100644
--- a/docs/kb/general/netwrix-password-manager-service-account.md
+++ b/docs/kb/general/setup-and-deployment/netwrix-password-manager-service-account.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: NetWrix Password Manager service account
-tags: []
+tags:
+  - setup-and-deployment
 title: "NetWrix Password Manager service account"
 knowledge_article_id: kA00g000000H9cDCAS
 ---
@@ -32,7 +33,7 @@ If you do not want to use a Domain Administrator account, on the computer where
 - Full access to the registry key `HKLM\Software\Wow6432Node\NetWrix Password Manager` (Wow6432Node only for x64 OS) (Allow Full control security permissions)
 - The Logon as a service right (added to **Local policies** > **User rights assignment** > **Logon as a service** policy)
 
-[![User-added image](./images/ka04u00000116bK_0EM700000004xbH.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xbH) [![User-added image](./images/ka04u00000116bK_0EM700000004xbC.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xbC) [![User-added image](./images/ka04u00000116bK_0EM700000004xb7.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xb7)
+[![User-added image](./../0-images/ka04u00000116bK_0EM700000004xbH.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xbH) [![User-added image](./../0-images/ka04u00000116bK_0EM700000004xbC.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xbC) [![User-added image](./../0-images/ka04u00000116bK_0EM700000004xb7.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xb7)
 
 Alternatively, you can add the service account to the local Administrators group.
 
@@ -52,24 +53,24 @@ To grant these rights to the service account in AD, do the following:
 1. Navigate to **Start** > **Administrative Tools** > **Active Directory Users and Computers**.
 2. Select **View** from the main menu and make sure that the **Advanced Features** option is selected.
 
-[![User-added image](./images/ka04u00000116bK_0EM700000004xaY.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xaY)
+[![User-added image](./../0-images/ka04u00000116bK_0EM700000004xaY.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xaY)
 
 3. In the left pane, right-click the managed domain node and select **Properties** from the pop-up menu.
 4. Open the **Security** tab and click the **Advanced** button.
 
-[![User-added image](./images/ka04u00000116bK_0EM700000004xan.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xan)
+[![User-added image](./../0-images/ka04u00000116bK_0EM700000004xan.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xan)
 
 5. In the Advanced Security Settings dialog, in the **Permissions** tab, click the **Add** button.
 6. Select the account you want to use as the service account and click **OK**.
 
-[![User-added image](./images/ka04u00000116bK_0EM700000004xas.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xas)
+[![User-added image](./../0-images/ka04u00000116bK_0EM700000004xas.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xas)
 
 7. In the Permission dialog that opens after you have specified an account, in the **Object** tab, under Apply to, select `Descendant User objects` from the drop-down list.
 8. Select the following check boxes in the Allow column:
    - Reset Password
    - Change Password
 
-[![User-added image](./images/ka04u00000116bK_0EM700000004xax.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xax)
+[![User-added image](./../0-images/ka04u00000116bK_0EM700000004xax.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xax)
 
 9. In the **Properties** tab, under Apply to, select `Descendant User objects` from the drop-down list.
 10. Select the following check boxes in the Allow column:
@@ -80,7 +81,7 @@ To grant these rights to the service account in AD, do the following:
     - Write pwdLastSet
     - Read pwdLastSet
 
-[![User-added image](./images/ka04u00000116bK_0EM700000004xb2.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xb2)
+[![User-added image](./../0-images/ka04u00000116bK_0EM700000004xb2.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000kAcg&feoid=00N700000032Pj2&refid=0EM700000004xb2)
 
 11. Click **OK** to save the changes.
 
diff --git a/docs/kb/general/password-manager-architecture.md b/docs/kb/general/setup-and-deployment/password-manager-architecture.md
similarity index 68%
rename from docs/kb/general/password-manager-architecture.md
rename to docs/kb/general/setup-and-deployment/password-manager-architecture.md
index 489703f48b..7aaece37b1 100644
--- a/docs/kb/general/password-manager-architecture.md
+++ b/docs/kb/general/setup-and-deployment/password-manager-architecture.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Password Manager architecture
-tags: []
+tags:
+  - setup-and-deployment
 title: "Password Manager architecture"
 knowledge_article_id: kA00g000000H9dVCAS
 ---
@@ -32,7 +33,7 @@ Netwrix Password Manager is a web-based application that actually consists of 3
 
 1. **Password Manager Service:** executes the operations in AD requested through the web portals. It communicates with Active Directory via encrypted LDAP and RPC channels.
 
-[![User-added image](./images/ka04u00000116Of_0EM7000000052QT.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052QT)
+[![User-added image](./../0-images/ka04u00000116Of_0EM7000000052QT.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052QT)
 
 Password Manager Service holds a secure profile database in the local file system.
 
@@ -42,15 +43,15 @@ Password Manager Service holds a secure profile database in the local file syste
 
 - **Administrative Portal:** allows configuring password policies and user options, importing user account data for batch enrollment, etc.
 
-[![User-added image](./images/ka04u00000116Of_0EM7000000052QY.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052QY)
+[![User-added image](./../0-images/ka04u00000116Of_0EM7000000052QY.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052QY)
 
 - **Help-Desk Portal:** allows centralized management and reporting on the enrolled users" accounts."
 
-[![User-added image](./images/ka04u00000116Of_0EM7000000052Qi.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052Qi)
+[![User-added image](./../0-images/ka04u00000116Of_0EM7000000052Qi.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052Qi)
 
 - **Self-Service Portal:** a web-interface for end users to perform password management operations without contacting the help-desk.
 
-[![User-added image](./images/ka04u00000116Of_0EM7000000052Qn.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052Qn)
+[![User-added image](./../0-images/ka04u00000116Of_0EM7000000052Qn.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052Qn)
 
 Web-service is based on IIS services and can be accessed via the HTTP or HTTPS protocol. The web service, in turn, connects to the Password Manager Service via the RPC protocols.
 
@@ -58,11 +59,11 @@ Web-service is based on IIS services and can be accessed via the HTTP or HTTPS p
 
 3. **Password Manager client** is deployed to workstation and allows to access self-service password management without logging on. It is also referred as Windows Logon Prompt Extension because it extends the standard Windows logon prompt and pops up a dialog box that allows end users to perform self-service password management operations.
 
-[![User-added image](./images/ka04u00000116Of_0EM7000000052QE.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052QE)
+[![User-added image](./../0-images/ka04u00000116Of_0EM7000000052QE.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052QE)
 
 It also supports the enrollment wizard.
 
-[![User-added image](./images/ka04u00000116Of_0EM7000000052QO.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052QO)
+[![User-added image](./../0-images/ka04u00000116Of_0EM7000000052QO.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g0000004KRf&feoid=00N700000032Pj2&refid=0EM7000000052QO)
 
 The client part uses web-requests (IE engine) to connect to the Password Manager web-service via the HTTP or HTTPS protocol.
 
diff --git a/docs/kb/general/password-manager-requirements.md b/docs/kb/general/setup-and-deployment/password-manager-requirements.md
similarity index 85%
rename from docs/kb/general/password-manager-requirements.md
rename to docs/kb/general/setup-and-deployment/password-manager-requirements.md
index 3cc70e7e09..43d8983789 100644
--- a/docs/kb/general/password-manager-requirements.md
+++ b/docs/kb/general/setup-and-deployment/password-manager-requirements.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: Password Manager Requirements
-tags: []
+tags:
+  - setup-and-deployment
 title: "Password Manager Requirements"
 knowledge_article_id: kA00g000000H9cICAS
 ---
@@ -59,7 +60,7 @@ To enable these modules on the client OS, perform the following steps:
 10. Select **Static content**.
 11. Click **OK**.
 
-[![User-added image](./images/ka04u00000116Op_0EM700000004xkx.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0a&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004xkx)
+[![User-added image](./../0-images/ka04u00000116Op_0EM700000004xkx.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0a&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004xkx)
 
 ## Enable required IIS features on Windows Server 2008 and 2008 R2
 
@@ -73,7 +74,7 @@ To enable these features on Windows Server 2008 and 2008R2, perform the followin
 6. Expand **Common HTTP features** and enable **Static content**.
 7. Click **Next** and then click **Install**.
 
-[![User-added image](./images/ka04u00000116Op_0EM700000004xl2.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0a&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004xl2)
+[![User-added image](./../0-images/ka04u00000116Op_0EM700000004xl2.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0a&amp;feoid=00N700000032Pj2&amp;refid=0EM700000004xl2)
 
 ## Enable required IIS features on Windows Server 2012 and 2012 R2
 
@@ -88,4 +89,4 @@ To enable these features on Windows Server 2012 and 2012R2, perform the followin
 7. Expand **Common HTTP features** and enable **Static content**.
 8. Click **Next** and then click **Install**.
 
-[![User-added image](./images/ka04u00000116Op_0EM700000005OBu.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0a&amp;feoid=00N700000032Pj2&amp;refid=0EM700000005OBu)
+[![User-added image](./../0-images/ka04u00000116Op_0EM700000005OBu.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0a&amp;feoid=00N700000032Pj2&amp;refid=0EM700000005OBu)
diff --git a/docs/kb/general/virtual-deployment.md b/docs/kb/general/setup-and-deployment/virtual-deployment.md
similarity index 95%
rename from docs/kb/general/virtual-deployment.md
rename to docs/kb/general/setup-and-deployment/virtual-deployment.md
index 3180f52d91..30691ff2f3 100644
--- a/docs/kb/general/virtual-deployment.md
+++ b/docs/kb/general/setup-and-deployment/virtual-deployment.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Virtual Deployment
-tags: []
+tags:
+  - setup-and-deployment
 title: "Virtual Deployment"
 knowledge_article_id: kA04u000000LLiCCAW
 ---
diff --git a/docs/kb/general/test-for-asana-task-creation-2.md b/docs/kb/general/test-for-asana-task-creation-2.md
deleted file mode 100644
index 147ad09b7f..0000000000
--- a/docs/kb/general/test-for-asana-task-creation-2.md
+++ /dev/null
@@ -1,25 +0,0 @@
----
-description: >-
-  This article is a test entry for Asana task creation and knowledge base
-  migration. It contains a simple placeholder title and content used to verify
-  article workflows.
-keywords:
-  - Asana
-  - task
-  - test
-  - creation
-  - KB
-  - migration
-  - automation
-  - article
-products:
-  - general
-sidebar_label: Test For Asana Task Creation 2
-tags: []
-title: "Test For Asana Task Creation 2"
-knowledge_article_id: kA0Qk0000001lBNKAY
----
-
-# Test For Asana Task Creation 2
-
-Test For Asana Task Creation 2
diff --git a/docs/kb/general/test-value.md b/docs/kb/general/test-value.md
deleted file mode 100644
index 777a5a7c70..0000000000
--- a/docs/kb/general/test-value.md
+++ /dev/null
@@ -1,74 +0,0 @@
----
-description: >-
-  Explains how to resolve MongoDB connection timeouts for the Netwrix Change
-  Tracker Hub by increasing IIS pool capacity and adjusting the MongoDB
-  connection string timeout and pool size.
-keywords:
-  - netwrix
-  - Netwrix Change Tracker
-  - mongodb
-  - timeout
-  - iisreset
-  - connectionString
-  - maxPoolSize
-  - connectTimeoutMS
-  - hub
-products:
-  - general
-sidebar_label: test_value
-tags: []
-title: "test_value"
-knowledge_article_id: kA0Qk0000000bHJKAY
----
-
-# test_value
-
-## Symptom
-
-The hub service log file in Netwrix Change Tracker contains the following error:
-
-```text
-MongoDB.Driver.MongoConnectionException: An exception occurred while receiving a message from the server.
-
-System.IO.IOException: Unable to read data from the transport connection: 
-A connection attempt failed because the connected party did not properly respond after a period of time,
-or established connection failed because connected host has failed to respond.
-
-System.Net.Sockets.SocketException (10060): 
-A connection attempt failed because the connected party did not properly respond after a period of time,
-or established connection failed because connected host has failed to respond.
-```
-
-## Cause
-
-Requests between the Netwrix Change Tracker Hub and MongoDB instance time out.
-
-## Resolution
-
-Increase the IIS pool size and the timeout limit to prevent requests from timing out:
-
-1. Stop your IIS instance. Run the following line in elevated Command Prompt:
-
-   ```text
-   iisreset /stop
-   ```
-
-2. Navigate to `C:\inetpub\wwwroot\Change Tracker Generation 7 (NetCore) Hub\Configs\` and locate the `appsettings.Production.json` file.
-
-3. Back up the file and open the original file. In the file, locate the following line:
-
-   ```text
-   "connectionString": "mongodb://%IP_address%"
-   ```
-
-   Edit the line to reflect the following changes:
-
-   ```text
-   "connectionString": "mongodb://%IP_address%/?maxPoolSize=500&connectTimeoutMS=120000"
-   ```
-
-4. Save the changes and start your IIS instance. Run the following line in elevated Command Prompt:
-
-   ```text
-   iisreset /start
-   ```
diff --git a/docs/kb/general/test_for_asana_task_creation.md b/docs/kb/general/test_for_asana_task_creation.md
deleted file mode 100644
index a8522cb468..0000000000
--- a/docs/kb/general/test_for_asana_task_creation.md
+++ /dev/null
@@ -1,13 +0,0 @@
----
-description: Test For Asana Task Creation
-sidebar_label: Test For Asana Task Creation
-tags: []
-title: "Test For Asana Task Creation"
-knowledge_article_id: kA0Qk0000001l9lKAA
-products:
-  - general
----
-
-# Test For Asana Task Creation
-
-Test For Asana Task Creation
\ No newline at end of file
diff --git a/docs/kb/general/cannot-access-licensing-page.md b/docs/kb/general/troubleshooting-and-errors/cannot-access-licensing-page.md
similarity index 90%
rename from docs/kb/general/cannot-access-licensing-page.md
rename to docs/kb/general/troubleshooting-and-errors/cannot-access-licensing-page.md
index b7059d46d4..8cd6a891af 100644
--- a/docs/kb/general/cannot-access-licensing-page.md
+++ b/docs/kb/general/troubleshooting-and-errors/cannot-access-licensing-page.md
@@ -17,7 +17,8 @@ keywords:
 products:
   - general
 sidebar_label: Cannot access Licensing page
-tags: []
+tags:
+  - troubleshooting-and-errors
 title: "Cannot access Licensing page"
 knowledge_article_id: kA00g000000H9byCAC
 ---
@@ -46,8 +47,8 @@ To address the issue make sure that the Password Manager service account has Ful
 1. Password Manager installation directory
 2. Registry key `HKLMSoftware[Wow6432Node]NetwrixPassword Manager (Wow6432Node only for x64 OS)`
 
-![User-added image](./images/ka04u00000116bt_0EM700000004yh6.png)
-![User-added image](./images/ka04u00000116bt_0EM700000004yh1.png)
+![User-added image](./../0-images/ka04u00000116bt_0EM700000004yh6.png)
+![User-added image](./../0-images/ka04u00000116bt_0EM700000004yh1.png)
 
 Even if the service account is a member of local Administrators group, please try to grant Full control to the service account explicitly.
 Restart the Netwrix Password Manager service after granting permissions.
diff --git a/docs/kb/general/client-crash-runtime-error.md b/docs/kb/general/troubleshooting-and-errors/client-crash-runtime-error.md
similarity index 90%
rename from docs/kb/general/client-crash-runtime-error.md
rename to docs/kb/general/troubleshooting-and-errors/client-crash-runtime-error.md
index 6b6033bf93..3210122ca2 100644
--- a/docs/kb/general/client-crash-runtime-error.md
+++ b/docs/kb/general/troubleshooting-and-errors/client-crash-runtime-error.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Client crash - Runtime Error!
-tags: []
+tags:
+  - troubleshooting-and-errors
 title: "Client crash - Runtime Error!"
 knowledge_article_id: kA00g000000H9bcCAC
 ---
@@ -24,7 +25,7 @@ knowledge_article_id: kA00g000000H9bcCAC
 
 I deployed the Password Manager client on several machines and on some of them I receive the following error at startup
 
-![User-added image](./images/ka04u00000116ci_0EM7000000052dI.png)
+![User-added image](./../0-images/ka04u00000116ci_0EM7000000052dI.png)
 
 ---
 
@@ -44,7 +45,7 @@ If the issue persists, please manually check that after deployment of the client
 - `HKEY_LOCAL_MACHINE\SOFTWARE\Policies\NetWrixPasswordManager`
 - `HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\NetwrixPasswordManager` (this is only in 64-bit OS)
 
-![User-added image](./images/ka04u00000116ci_0EM7000000052dS.png)
+![User-added image](./../0-images/ka04u00000116ci_0EM7000000052dS.png)
 
 If the key does not exist you can create it manually. No values are necessary.  
 Change the deployment procedure to create this key.
diff --git a/docs/kb/general/common-issues-of-installation-in-dmz.md b/docs/kb/general/troubleshooting-and-errors/common-issues-of-installation-in-dmz.md
similarity index 55%
rename from docs/kb/general/common-issues-of-installation-in-dmz.md
rename to docs/kb/general/troubleshooting-and-errors/common-issues-of-installation-in-dmz.md
index e36fea57a6..fa67327dc3 100644
--- a/docs/kb/general/common-issues-of-installation-in-dmz.md
+++ b/docs/kb/general/troubleshooting-and-errors/common-issues-of-installation-in-dmz.md
@@ -18,7 +18,8 @@ keywords:
 products:
   - general
 sidebar_label: Common issues of installation in DMZ
-tags: []
+tags:
+  - troubleshooting-and-errors
 title: "Common issues of installation in DMZ"
 knowledge_article_id: kA00g000000H9dgCAC
 ---
@@ -29,41 +30,41 @@ Installation of Password Manager Web-sites in DMZ can cause several issues. **NO
 
 ### Issue 1: Portals never load — just stay blank in loading state
 
-[![User-added image](./images/ka04u00000116cw_0EM700000005OPr.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OPr)
+[![User-added image](./../0-images/ka04u00000116cw_0EM700000005OPr.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OPr)
 
 **Explanation:** Refer to the [KB1315](https://kb.netwrix.com/1315)  
 ---------------
 
 ### Issue 2: Self Service portal does not load at all, Admin and Helpdesk portals return a Server.CreateObject Failed error
 
-[![User-added image](./images/ka04u00000116cw_0EM700000005OPh.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OPh) [![User-added image](./images/ka04u00000116cw_0EM700000005OPm.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OPm)
+[![User-added image](./../0-images/ka04u00000116cw_0EM700000005OPh.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OPh) [![User-added image](./../0-images/ka04u00000116cw_0EM700000005OPm.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OPm)
 
 **Explanation:** Refer to the [KB1314](https://kb.netwrix.com/1314).  
 ---------------
 
 ### Issue 3: Self Service portal does not load at all, Admin and Helpdesk portals return a Server.CreateObject Access error
 
-[![User-added image](./images/ka04u00000116cw_0EM700000005OPh.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OPh) [![User-added image](./images/ka04u00000116cw_0EM700000005Wbv.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005Wbv)
+[![User-added image](./../0-images/ka04u00000116cw_0EM700000005OPh.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OPh) [![User-added image](./../0-images/ka04u00000116cw_0EM700000005Wbv.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005Wbv)
 
 **Explanation:** Refer to the [KB1308](https://kb.netwrix.com/1308).  
 ---------------
 
 ### Issue 4: Self-Service portal works fine, while Admin and Helpdesk return the Server.CreateObject Access error
 
-[![User-added image](./images/ka04u00000116cw_0EM700000005Wc0.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005Wc0) [![User-added image](./images/ka04u00000116cw_0EM700000005Wbv.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005Wbv)
+[![User-added image](./../0-images/ka04u00000116cw_0EM700000005Wc0.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005Wc0) [![User-added image](./../0-images/ka04u00000116cw_0EM700000005Wbv.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005Wbv)
 
 **Explanation:** Specific for non-domain front-end server. Refer to the [KB1310](https://kb.netwrix.com/1310).  
 ---------------
 
 ### Issue 5: Admin and Helpdesk portals work, but Self-service returns an error or does not load at all
 
-[![User-added image](./images/ka04u00000116cw_0EM700000005OPh.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OPh)
+[![User-added image](./../0-images/ka04u00000116cw_0EM700000005OPh.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OPh)
 
 **Explanation:** Refer to the [KB1303](https://kb.netwrix.com/1303).  
 ---------------
 
 ### Issue 6: Self-Service portal works fine but you get a 401 - Unauthorized error on Admin and Helpdesk portals
 
-[![User-added image](./images/ka04u00000116cw_0EM700000005OQL.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OQL)
+[![User-added image](./../0-images/ka04u00000116cw_0EM700000005OQL.png)](https://netwrix.secure.force.com/kb/servlet/rtaImage?eid=ka40g000000Xe0L&feoid=00N700000032Pj2&refid=0EM700000005OQL)
 
 **Explanation:** You need to use accounts that the front-end is aware of and which have appropriate rights on the front-end server. Refer to the [KB1368](https://kb.netwrix.com/1368) in case of a non-domain front-end.
diff --git a/docs/kb/general/desktop-client-error-messages.md b/docs/kb/general/troubleshooting-and-errors/desktop-client-error-messages.md
similarity index 97%
rename from docs/kb/general/desktop-client-error-messages.md
rename to docs/kb/general/troubleshooting-and-errors/desktop-client-error-messages.md
index a8b63b041e..9d3805a480 100644
--- a/docs/kb/general/desktop-client-error-messages.md
+++ b/docs/kb/general/troubleshooting-and-errors/desktop-client-error-messages.md
@@ -14,7 +14,8 @@ keywords:
 products:
   - general
 sidebar_label: Desktop Client Error Messages
-tags: []
+tags:
+  - troubleshooting-and-errors
 title: "Desktop Client Error Messages"
 knowledge_article_id: kA00g000000H9aTCAS
 ---
diff --git a/docs/kb/general/directory-name-is-invalid-error.md b/docs/kb/general/troubleshooting-and-errors/directory-name-is-invalid-error.md
similarity index 97%
rename from docs/kb/general/directory-name-is-invalid-error.md
rename to docs/kb/general/troubleshooting-and-errors/directory-name-is-invalid-error.md
index 25e8dd77f9..254767279e 100644
--- a/docs/kb/general/directory-name-is-invalid-error.md
+++ b/docs/kb/general/troubleshooting-and-errors/directory-name-is-invalid-error.md
@@ -15,7 +15,8 @@ keywords:
 products:
   - general
 sidebar_label: Directory Name Is Invalid Error
-tags: []
+tags:
+  - troubleshooting-and-errors
 title: "Directory Name Is Invalid Error"
 knowledge_article_id: kA0Qk0000000bIvKAI
 ---
diff --git a/docs/kb/general/dmz-installation-portals-never-load.md b/docs/kb/general/troubleshooting-and-errors/dmz-installation-portals-never-load.md
similarity index 92%
rename from docs/kb/general/dmz-installation-portals-never-load.md
rename to docs/kb/general/troubleshooting-and-errors/dmz-installation-portals-never-load.md
index 2ed0fc8598..54623bc7f3 100644
--- a/docs/kb/general/dmz-installation-portals-never-load.md
+++ b/docs/kb/general/troubleshooting-and-errors/dmz-installation-portals-never-load.md
@@ -16,7 +16,8 @@ keywords:
 products:
   - general
 sidebar_label: 'DMZ installation: Portals never load'
-tags: []
+tags:
+  - troubleshooting-and-errors
 title: 'DMZ installation: Portals never load'
 knowledge_article_id: kA00g000000H9afCAC
 ---
@@ -26,7 +27,7 @@ knowledge_article_id: kA00g000000H9afCAC
 I installed Password Manager portals on a server in a DMZ and configured as per Administrator's guide, but I cannot get to any portal.  
 All 3 of them keep loading and do not show anything.
 
-![User-added](./images/servlet_image_6d5dba18caac.png)
+![User-added](./../0-images/servlet_image_6d5dba18caac.png)
 
 ---
 
diff --git a/docs/kb/general/dmz-installation-self-service-portal-does-not-load-while-admin-and-helpdesk-portals-work-fine.md b/docs/kb/general/troubleshooting-and-errors/dmz-installation-self-service-portal-does-not-load-while-admin-and-helpdesk-portals-work-fine.md
similarity index 81%
rename from docs/kb/general/dmz-installation-self-service-portal-does-not-load-while-admin-and-helpdesk-portals-work-fine.md
rename to docs/kb/general/troubleshooting-and-errors/dmz-installation-self-service-portal-does-not-load-while-admin-and-helpdesk-portals-work-fine.md
index 3a30948595..ba8300384f 100644
--- a/docs/kb/general/dmz-installation-self-service-portal-does-not-load-while-admin-and-helpdesk-portals-work-fine.md
+++ b/docs/kb/general/troubleshooting-and-errors/dmz-installation-self-service-portal-does-not-load-while-admin-and-helpdesk-portals-work-fine.md
@@ -17,7 +17,8 @@ keywords:
 products:
   - general
 sidebar_label: 'DMZ installation: Self-Service portal does not load while Admin and Helpdesk portals work fine'
-tags: []
+tags:
+  - troubleshooting-and-errors
 title: >-
   DMZ installation: Self-Service portal does not load while Admin and Helpdesk
   portals work fine
@@ -29,18 +30,18 @@ knowledge_article_id: kA00g000000H9acCAC
 ## Symptoms
 The Self-service portal returns an error or does not load at all.
 
-![User-added image](./images/ka04u00000116Nr_0EM700000005OPh.png)
+![User-added image](./../0-images/ka04u00000116Nr_0EM700000005OPh.png)
 
 However Admin and Helpdesk portals work.
 
-![User-added image](./images/ka04u00000116Nr_0EM700000005ORT.png)
+![User-added image](./../0-images/ka04u00000116Nr_0EM700000005ORT.png)
 
 ---
 
 ## Cause
 When you log in to the **Admin** or **Helpdesk** portal, the portal prompts for credentials and then uses those credentials to communicate with the back-end once authentication is complete. The Self-Service portal uses anonymous authentication and, as a result, uses the account specified in IIS at **Connect as**:
 
-![User-added image](./images/ka04u00000116Nr_0EM700000005ORY.png)
+![User-added image](./../0-images/ka04u00000116Nr_0EM700000005ORY.png)
 
 The issue occurs when the account specified for anonymous authentication in **Connect as** does not have the required permissions on the back-end server.
 
@@ -51,8 +52,8 @@ Make sure that COM settings on the back-end server are correct:
 
 1. Ensure **COM Security** properties for the **My Computer** node allow `Remote activation`.
 
-   ![User-added image](./images/ka04u00000116Nr_0EM700000005ORn.png)
+   ![User-added image](./../0-images/ka04u00000116Nr_0EM700000005ORn.png)
 
 2. Ensure properties of the Netwrix Password Manager COM object allow `Remote activation`.
 
-   ![User-added image](./images/ka04u00000116Nr_0EM700000005ORx.png)
+   ![User-added image](./../0-images/ka04u00000116Nr_0EM700000005ORx.png)
diff --git a/docs/kb/general/error-updating-sql-schema-in-collector-service.md b/docs/kb/general/troubleshooting-and-errors/error-updating-sql-schema-in-collector-service.md
similarity index 98%
rename from docs/kb/general/error-updating-sql-schema-in-collector-service.md
rename to docs/kb/general/troubleshooting-and-errors/error-updating-sql-schema-in-collector-service.md
index c942ffd7cf..c4568a54ba 100644
--- a/docs/kb/general/error-updating-sql-schema-in-collector-service.md
+++ b/docs/kb/general/troubleshooting-and-errors/error-updating-sql-schema-in-collector-service.md
@@ -17,7 +17,8 @@ keywords:
 products:
   - general
 sidebar_label: Error Updating SQL Schema in Collector Service
-tags: []
+tags:
+  - troubleshooting-and-errors
 title: "Error Updating SQL Schema in Collector Service"
 knowledge_article_id: kA0Qk0000000bKXKAY
 ---
diff --git a/docs/kb/general/error_c38_-_unable_to_connect_to_sharepoint_online.md b/docs/kb/general/troubleshooting-and-errors/error_c38_-_unable_to_connect_to_sharepoint_online.md
similarity index 93%
rename from docs/kb/general/error_c38_-_unable_to_connect_to_sharepoint_online.md
rename to docs/kb/general/troubleshooting-and-errors/error_c38_-_unable_to_connect_to_sharepoint_online.md
index 799532ccf5..4aa8e174db 100644
--- a/docs/kb/general/error_c38_-_unable_to_connect_to_sharepoint_online.md
+++ b/docs/kb/general/troubleshooting-and-errors/error_c38_-_unable_to_connect_to_sharepoint_online.md
@@ -8,7 +8,8 @@ keywords:
 products:
   - general
 sidebar_label: "Error C:38 - Unable to Connect to SharePoint Online"
-tags: []
+tags:
+  - troubleshooting-and-errors
 title: "Error C:38 - Unable to Connect to SharePoint Online"
 knowledge_article_id: kA0Qk0000001hKfKAI
 ---
@@ -36,7 +37,7 @@ To resolve this error, follow these steps:
 
 1. Replace the app password value within the PS script with the password associated with the Azure AD connection profile.
 
-   ![PowerShell script showing app password replacement](./images/servlet_image_a57eed7fed62.png)
+   ![PowerShell script showing app password replacement](./../0-images/servlet_image_a57eed7fed62.png)
 
 2. After updating these lines within the PS script and the connection profile, run the `SP_RegisterAzureAppAuth` Job. This job generates a new connection profile and automatically opens a browser to confirm permissions.
 
diff --git "a/docs/kb/general/error_\342\200\234collect_'exchange_mailbox'_information_warning_on_server.....md" "b/docs/kb/general/troubleshooting-and-errors/error_\342\200\234collect_'exchange_mailbox'_information_warning_on_server.....md"
similarity index 98%
rename from "docs/kb/general/error_\342\200\234collect_'exchange_mailbox'_information_warning_on_server.....md"
rename to "docs/kb/general/troubleshooting-and-errors/error_\342\200\234collect_'exchange_mailbox'_information_warning_on_server.....md"
index 142b634723..7bea08fbe9 100644
--- "a/docs/kb/general/error_\342\200\234collect_'exchange_mailbox'_information_warning_on_server.....md"
+++ "b/docs/kb/general/troubleshooting-and-errors/error_\342\200\234collect_'exchange_mailbox'_information_warning_on_server.....md"
@@ -6,7 +6,7 @@ keywords:
   - Microsoft Exchange
   - Information Store service
 sidebar_label: Exchange Mailbox Warning Resolution
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Error: “Collect 'Exchange_Mailbox' Information Warning on Server”"
 knowledge_article_id: kA00g000000H9SMCA0
 products:
diff --git a/docs/kb/general/failed-to-grant-log-on-as-a-service-right.md b/docs/kb/general/troubleshooting-and-errors/failed-to-grant-log-on-as-a-service-right.md
similarity index 88%
rename from docs/kb/general/failed-to-grant-log-on-as-a-service-right.md
rename to docs/kb/general/troubleshooting-and-errors/failed-to-grant-log-on-as-a-service-right.md
index 476cca3771..d5bc3e9ea7 100644
--- a/docs/kb/general/failed-to-grant-log-on-as-a-service-right.md
+++ b/docs/kb/general/troubleshooting-and-errors/failed-to-grant-log-on-as-a-service-right.md
@@ -13,7 +13,8 @@ keywords:
 products:
   - general
 sidebar_label: Failed to grant "Log on as a service" right
-tags: []
+tags:
+  - troubleshooting-and-errors
 title: Failed to grant \"Log on as a service\" right
 knowledge_article_id: kA00g000000H9ZuCAK
 ---
@@ -24,7 +25,7 @@ During product installation you are asked to specify credentials to run the soft
 
 But you receive the "Failed to grant the "Log on as  a service" right to the service account" error.
 
-![User-added image](./images/ka04u00000116cm_0EM700000005joE.png)
+![User-added image](./../0-images/ka04u00000116cm_0EM700000005joE.png)
 
 ---
 
@@ -45,4 +46,4 @@ To grant the "Log on as a service" rights please:
 3. Double-click the **Log on as a service** entry in the right pane and add the account you want the service to run under
 4. Click **OK** to apply
 
-![User-added image](./images/ka04u00000116cm_0EM700000005jox.png)
+![User-added image](./../0-images/ka04u00000116cm_0EM700000005jox.png)
diff --git a/docs/kb/general/helpdesk-operators-cannot-remove-accounts.md b/docs/kb/general/troubleshooting-and-errors/helpdesk-operators-cannot-remove-accounts.md
similarity index 87%
rename from docs/kb/general/helpdesk-operators-cannot-remove-accounts.md
rename to docs/kb/general/troubleshooting-and-errors/helpdesk-operators-cannot-remove-accounts.md
index a5d3227921..c36c4fe163 100644
--- a/docs/kb/general/helpdesk-operators-cannot-remove-accounts.md
+++ b/docs/kb/general/troubleshooting-and-errors/helpdesk-operators-cannot-remove-accounts.md
@@ -15,7 +15,7 @@ keywords:
 products:
   - general
 sidebar_label: HelpDesk operators cannot remove accounts
-tags: []
+tags: [troubleshooting-and-errors]
 title: "HelpDesk operators cannot remove accounts"
 knowledge_article_id: kA00g000000H9XzCAK
 ---
@@ -24,7 +24,7 @@ knowledge_article_id: kA00g000000H9XzCAK
 
 Helpdesk Operators cannot remove accounts from the list — when they attempt to remove an account, they receive an error message — `Permissions denied`.
 
-![User-added image](./images/ka04u00000116ex_0EM700000005jDw.png)
+![User-added image](./../0-images/ka04u00000116ex_0EM700000005jDw.png)
 
 ---
 
@@ -41,4 +41,4 @@ In order to grant the permission, perform the following steps:
 3. Create DWORD `AllowRemoveByHelpdesk` with value of `1`.
 4. Restart the **Netwrix Password Manager** service via **Services snap-in**.
 
-![User-added image](./images/ka04u00000116ex_0EM700000004xLJ.png)
+![User-added image](./../0-images/ka04u00000116ex_0EM700000004xLJ.png)
diff --git a/docs/kb/general/most-users-showing-as-not-found.md b/docs/kb/general/troubleshooting-and-errors/most-users-showing-as-not-found.md
similarity index 87%
rename from docs/kb/general/most-users-showing-as-not-found.md
rename to docs/kb/general/troubleshooting-and-errors/most-users-showing-as-not-found.md
index 4ca2691435..0e463df161 100644
--- a/docs/kb/general/most-users-showing-as-not-found.md
+++ b/docs/kb/general/troubleshooting-and-errors/most-users-showing-as-not-found.md
@@ -16,7 +16,7 @@ keywords:
 products:
   - general
 sidebar_label: Most users showing as Not found
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Most users showing as Not found"
 knowledge_article_id: kA00g000000H9bOCAS
 ---
@@ -26,7 +26,7 @@ knowledge_article_id: kA00g000000H9bOCAS
 ## Symptom
 On the Helpdesk portal statuses of users changes from **Not locked** to **Not found** and back after every page refresh.
 
-![User-added image](./images/ka04u00000116cN_0EM7000000054QQ.png)
+![User-added image](./../0-images/ka04u00000116cN_0EM7000000054QQ.png)
 
 ---
 
@@ -43,4 +43,4 @@ It could be related to an invalid domain name.
 3. Make sure domain name is correct and is entered in `UPPERCASE`
 4. Click **OK** to save changes
 
-![User-added image](./images/ka04u00000116cN_0EM7000000054QL.png)
+![User-added image](./../0-images/ka04u00000116cN_0EM7000000054QL.png)
diff --git a/docs/kb/general/non-owner_mailbox_access_attempts_are_not_reflected_in_reports..md b/docs/kb/general/troubleshooting-and-errors/non-owner_mailbox_access_attempts_are_not_reflected_in_reports..md
similarity index 97%
rename from docs/kb/general/non-owner_mailbox_access_attempts_are_not_reflected_in_reports..md
rename to docs/kb/general/troubleshooting-and-errors/non-owner_mailbox_access_attempts_are_not_reflected_in_reports..md
index 55fcd665a7..ded615c3cf 100644
--- a/docs/kb/general/non-owner_mailbox_access_attempts_are_not_reflected_in_reports..md
+++ b/docs/kb/general/troubleshooting-and-errors/non-owner_mailbox_access_attempts_are_not_reflected_in_reports..md
@@ -6,7 +6,7 @@ keywords:
   - mailbox access
   - diagnostics logging
 sidebar_label: Non-owner Mailbox Access
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Non-owner Mailbox Access Attempts Not Reflected in Reports"
 knowledge_article_id: kA00g000000H9SQCA0
 products:
diff --git a/docs/kb/general/permission-denied-error.md b/docs/kb/general/troubleshooting-and-errors/permission-denied-error.md
similarity index 86%
rename from docs/kb/general/permission-denied-error.md
rename to docs/kb/general/troubleshooting-and-errors/permission-denied-error.md
index 8fc62a4dd2..f9a98c7b90 100644
--- a/docs/kb/general/permission-denied-error.md
+++ b/docs/kb/general/troubleshooting-and-errors/permission-denied-error.md
@@ -15,7 +15,7 @@ keywords:
 products:
   - general
 sidebar_label: Permission Denied Error
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Permission Denied Error"
 knowledge_article_id: kA00g000000H9XlCAK
 ---
@@ -24,7 +24,7 @@ knowledge_article_id: kA00g000000H9XlCAK
 
 You may see this error when trying to browse to the **Helpdesk** or **Administrative** portal:
 
-![User-added image](./images/ka04u00000116d1_0EM700000004xbv.png)
+![User-added image](./../0-images/ka04u00000116d1_0EM700000004xbv.png)
 
 Such an error occurs when the account whose credentials are used to access the portal is not granted the appropriate security role.
 
@@ -37,7 +37,7 @@ Invalid authentication settings might also cause this error.
 1. Adjust product security roles.
    1. Go to the **Administrative portal - Roles** and make sure that the account or corresponding security group is granted the corresponding role.
 
-   ![User-added image](./images/ka04u00000116d1_0EM700000004xc5.png)
+   ![User-added image](./../0-images/ka04u00000116d1_0EM700000004xc5.png)
 
 2. Make sure that **Anonymous** authentication is NOT ENABLED for the **helpdesk** and **admin** virtual directories in the IIS Manager.
 
@@ -48,7 +48,7 @@ Invalid authentication settings might also cause this error.
 3. In the **Properties** dialog, open the **Directory Security** tab, and select **Edit** for **Authentication and access control**.
 4. In the **Authentication Methods** dialog, enable either the **Integrated Windows authentication** box or **Basic authentication** (password is sent in clear text), and clear all other authentication options for Authentication access.
 
-![User-added image](./images/ka04u00000116d1_0EM700000004xcF.png)
+![User-added image](./../0-images/ka04u00000116d1_0EM700000004xcF.png)
 
 ### To ensure the required settings are enabled in IIS7
 
@@ -56,4 +56,4 @@ Invalid authentication settings might also cause this error.
 2. In the Manager central pane, double-click the **Authentication** option under the **IIS** block.
 3. In the **Authentication** list, enable either **Windows Authentication** or **Basic Authentication**, and disable all other authentication options.
 
-![User-added image](./images/ka04u00000116d1_0EM700000004xcK.png)  ![User-added image](./images/ka04u00000116d1_0EM700000004xcP.png)
+![User-added image](./../0-images/ka04u00000116d1_0EM700000004xcK.png)  ![User-added image](./../0-images/ka04u00000116d1_0EM700000004xcP.png)
diff --git a/docs/kb/general/report-download-permissions-denied.md b/docs/kb/general/troubleshooting-and-errors/report-download-permissions-denied.md
similarity index 91%
rename from docs/kb/general/report-download-permissions-denied.md
rename to docs/kb/general/troubleshooting-and-errors/report-download-permissions-denied.md
index d08e0269bb..3181d9c97f 100644
--- a/docs/kb/general/report-download-permissions-denied.md
+++ b/docs/kb/general/troubleshooting-and-errors/report-download-permissions-denied.md
@@ -15,7 +15,7 @@ keywords:
 products:
   - general
 sidebar_label: Report download Permissions denied
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Report download Permissions denied"
 knowledge_article_id: kA00g000000H9aWCAS
 ---
@@ -24,7 +24,7 @@ knowledge_article_id: kA00g000000H9aWCAS
 
 You receive `Error: Permissions denied` or `Can't create the file: Permission denied` when trying to download any report from the Helpdesk portal
 
-![User-added](./images/servlet_image_6d5dba18caac.png)
+![User-added](./../0-images/servlet_image_6d5dba18caac.png)
 
 ---
 
@@ -44,4 +44,4 @@ To grant permission:
 3. **Add** the account and enable **Write** Allow checkbox
 4. Click **Ok**, then **Ok** again
 
-![User-added](./images/servlet_image_6d5dba18caac.png)
+![User-added](./../0-images/servlet_image_6d5dba18caac.png)
diff --git a/docs/kb/general/resolve_website_loading_issues_when_dpi_is_enabled.md b/docs/kb/general/troubleshooting-and-errors/resolve_website_loading_issues_when_dpi_is_enabled.md
similarity index 97%
rename from docs/kb/general/resolve_website_loading_issues_when_dpi_is_enabled.md
rename to docs/kb/general/troubleshooting-and-errors/resolve_website_loading_issues_when_dpi_is_enabled.md
index c2ef27ec6b..c529ca12c1 100644
--- a/docs/kb/general/resolve_website_loading_issues_when_dpi_is_enabled.md
+++ b/docs/kb/general/troubleshooting-and-errors/resolve_website_loading_issues_when_dpi_is_enabled.md
@@ -6,7 +6,7 @@ keywords:
   - Content Delivery Network
   - website loading issues
 sidebar_label: Resolve Website Loading Issues
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Resolve Website Loading Issues When DPI Is Enabled"
 knowledge_article_id: kA0Qk0000002B33KAE
 products:
diff --git a/docs/kb/general/resolving-iis-hosted-pages-loading-blank-when-requested-filtering-in-iis-is-enabled.md b/docs/kb/general/troubleshooting-and-errors/resolving-iis-hosted-pages-loading-blank-when-requested-filtering-in-iis-is-enabled.md
similarity index 99%
rename from docs/kb/general/resolving-iis-hosted-pages-loading-blank-when-requested-filtering-in-iis-is-enabled.md
rename to docs/kb/general/troubleshooting-and-errors/resolving-iis-hosted-pages-loading-blank-when-requested-filtering-in-iis-is-enabled.md
index 109f16cb40..7a1398fb39 100644
--- a/docs/kb/general/resolving-iis-hosted-pages-loading-blank-when-requested-filtering-in-iis-is-enabled.md
+++ b/docs/kb/general/troubleshooting-and-errors/resolving-iis-hosted-pages-loading-blank-when-requested-filtering-in-iis-is-enabled.md
@@ -15,7 +15,7 @@ keywords:
 products:
   - general
 sidebar_label: Resolving IIS hosted pages loading blank when requ
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Resolving IIS hosted pages loading blank when requested filtering in IIS is enabled"
 knowledge_article_id: kA04u0000000IztCAE
 ---
diff --git a/docs/kb/general/resolving_issues_where_.ad_domain_resource_changes_are_not_being_saved_(iis_config).md b/docs/kb/general/troubleshooting-and-errors/resolving_issues_where_.ad_domain_resource_changes_are_not_being_saved_(iis_config).md
similarity index 87%
rename from docs/kb/general/resolving_issues_where_.ad_domain_resource_changes_are_not_being_saved_(iis_config).md
rename to docs/kb/general/troubleshooting-and-errors/resolving_issues_where_.ad_domain_resource_changes_are_not_being_saved_(iis_config).md
index 95124fc823..237964861d 100644
--- a/docs/kb/general/resolving_issues_where_.ad_domain_resource_changes_are_not_being_saved_(iis_config).md
+++ b/docs/kb/general/troubleshooting-and-errors/resolving_issues_where_.ad_domain_resource_changes_are_not_being_saved_(iis_config).md
@@ -8,7 +8,7 @@ keywords:
 products:
   - general
 sidebar_label: Resolving Issues with .ad Domain Resources
-tags: []
+tags: [troubleshooting-and-errors]
 title: Resolving Issues Where ".ad" Domain Resource Changes are Not Being Saved (IIS Config)
 knowledge_article_id: kA04u00000110fGCAQ
 ---
@@ -19,7 +19,7 @@ knowledge_article_id: kA04u00000110fGCAQ
 
 This article highlights the procedure for resolving problems where clicking the **Save** button after modifying an Active Directory domain resource results in the **Save** button spinning. In this instance, the frequency of the sync schedule was just saved:
 
-![IIS Configuration Issue](./images/servlet_image_bc580d43e371.png)
+![IIS Configuration Issue](./../0-images/servlet_image_bc580d43e371.png)
 
 This issue occurs because the ".ad" domain suffix is being filtered by IIS.
 
@@ -28,7 +28,7 @@ This issue occurs because the ".ad" domain suffix is being filtered by IIS.
 1. To remediate this, first open **IIS Manager** (`inetmgr`) on the **Privilege Secure** server.
 2. In the left-hand tree, select the **Privilege Secure** server's node. The **file name extensions** tab should be visible.
    
-   ![File Name Extensions Tab](./images/servlet_image_2583da6d156d.png)
+   ![File Name Extensions Tab](./../0-images/servlet_image_2583da6d156d.png)
 
 3. Select the **.ad** extension and in the right-hand pane, select **Remove**.
 4. In a command prompt, run `iisreset`. You should now be able to save changes to the configuration on a domain ending in ".ad".
\ No newline at end of file
diff --git a/docs/kb/general/resolving_unsupported_locale_error_during_upgrade_(v4.2.1626_or_higher).md b/docs/kb/general/troubleshooting-and-errors/resolving_unsupported_locale_error_during_upgrade_(v4.2.1626_or_higher).md
similarity index 97%
rename from docs/kb/general/resolving_unsupported_locale_error_during_upgrade_(v4.2.1626_or_higher).md
rename to docs/kb/general/troubleshooting-and-errors/resolving_unsupported_locale_error_during_upgrade_(v4.2.1626_or_higher).md
index 9177ffe2aa..208b10fda8 100644
--- a/docs/kb/general/resolving_unsupported_locale_error_during_upgrade_(v4.2.1626_or_higher).md
+++ b/docs/kb/general/troubleshooting-and-errors/resolving_unsupported_locale_error_during_upgrade_(v4.2.1626_or_higher).md
@@ -6,7 +6,7 @@ keywords:
   - Privilege Secure
   - PostgreSQL upgrade
 sidebar_label: Resolving Unsupported Locale Error
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Resolving Unsupported Locale Error During Upgrade (v4.2.1626 or Higher)"
 knowledge_article_id: kA0Qk0000002LunKAE
 products:
diff --git a/docs/kb/general/rolling-log_fix_error_nnt.hub.serviceclient.hubadapter_-_certificate_thumbprint_does_not_match_trust.md b/docs/kb/general/troubleshooting-and-errors/rolling-log_fix_error_nnt.hub.serviceclient.hubadapter_-_certificate_thumbprint_does_not_match_trust.md
similarity index 99%
rename from docs/kb/general/rolling-log_fix_error_nnt.hub.serviceclient.hubadapter_-_certificate_thumbprint_does_not_match_trust.md
rename to docs/kb/general/troubleshooting-and-errors/rolling-log_fix_error_nnt.hub.serviceclient.hubadapter_-_certificate_thumbprint_does_not_match_trust.md
index cb332d023e..708183f5c0 100644
--- a/docs/kb/general/rolling-log_fix_error_nnt.hub.serviceclient.hubadapter_-_certificate_thumbprint_does_not_match_trust.md
+++ b/docs/kb/general/troubleshooting-and-errors/rolling-log_fix_error_nnt.hub.serviceclient.hubadapter_-_certificate_thumbprint_does_not_match_trust.md
@@ -6,7 +6,7 @@ keywords:
   - certificate thumbprint
   - Hub Server
 sidebar_label: Rolling-Log Fix
-tags: []
+tags: [troubleshooting-and-errors]
 title: 'Rolling-Log Fix: "ERROR NNT.Hub.ServiceClient.HubAdapter - Certificate Thumbprint Does Not Match Trusted"'
 knowledge_article_id: kA04u0000000JaGCAU
 products:
diff --git a/docs/kb/general/rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md b/docs/kb/general/troubleshooting-and-errors/rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md
similarity index 98%
rename from docs/kb/general/rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md
rename to docs/kb/general/troubleshooting-and-errors/rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md
index 7ab8536318..ea40c7bf68 100644
--- a/docs/kb/general/rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md
+++ b/docs/kb/general/troubleshooting-and-errors/rolling-log_fix_hub_connection_failed._403_server_message_ip_address_blocked_loginfailures.md
@@ -6,7 +6,7 @@ keywords:
   - IP address blocked
   - Login failures
 sidebar_label: Rolling-Log Fix
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Rolling-Log Fix: Hub Connection Failed. 403 Server Message: IP Address Blocked: Login Failures"
 knowledge_article_id: kA04u0000000JXgCAM
 products:
diff --git a/docs/kb/general/source_code_is_not_detected.md b/docs/kb/general/troubleshooting-and-errors/source_code_is_not_detected.md
similarity index 96%
rename from docs/kb/general/source_code_is_not_detected.md
rename to docs/kb/general/troubleshooting-and-errors/source_code_is_not_detected.md
index 283db0c373..a8ddf3c6c0 100644
--- a/docs/kb/general/source_code_is_not_detected.md
+++ b/docs/kb/general/troubleshooting-and-errors/source_code_is_not_detected.md
@@ -6,7 +6,7 @@ keywords:
   - programming languages
   - code snippets
 sidebar_label: Source Code Detection Issues
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Source Code Is Not Detected"
 knowledge_article_id: kA0Qk0000002B6bKAE
 products:
diff --git a/docs/kb/general/spac-bulk-import-error.md b/docs/kb/general/troubleshooting-and-errors/spac-bulk-import-error.md
similarity index 97%
rename from docs/kb/general/spac-bulk-import-error.md
rename to docs/kb/general/troubleshooting-and-errors/spac-bulk-import-error.md
index 9f7e3ee574..020752cbbd 100644
--- a/docs/kb/general/spac-bulk-import-error.md
+++ b/docs/kb/general/troubleshooting-and-errors/spac-bulk-import-error.md
@@ -15,7 +15,7 @@ keywords:
 products:
   - general
 sidebar_label: SPAC Bulk Import Error
-tags: []
+tags: [troubleshooting-and-errors]
 title: "SPAC Bulk Import Error"
 knowledge_article_id: kA0Qk0000001PxFKAU
 ---
diff --git a/docs/kb/general/this-portal-is-temporarily-unavailable-please-contact-your-it-help-desk.md b/docs/kb/general/troubleshooting-and-errors/this-portal-is-temporarily-unavailable-please-contact-your-it-help-desk.md
similarity index 84%
rename from docs/kb/general/this-portal-is-temporarily-unavailable-please-contact-your-it-help-desk.md
rename to docs/kb/general/troubleshooting-and-errors/this-portal-is-temporarily-unavailable-please-contact-your-it-help-desk.md
index 4fae758682..5e025203d5 100644
--- a/docs/kb/general/this-portal-is-temporarily-unavailable-please-contact-your-it-help-desk.md
+++ b/docs/kb/general/troubleshooting-and-errors/this-portal-is-temporarily-unavailable-please-contact-your-it-help-desk.md
@@ -16,7 +16,7 @@ keywords:
 products:
   - general
 sidebar_label: 'This portal is temporarily unavailable, please con'
-tags: []
+tags: [troubleshooting-and-errors]
 title: 'This portal is temporarily unavailable, please con'
 knowledge_article_id: kA00g000000H9ZECA0
 ---
@@ -28,7 +28,7 @@ knowledge_article_id: kA00g000000H9ZECA0
 Self-Service portal of Password Manager shows the following message:
 
 **`This portal is temporarily unavailable, please contact your IT help desk.`**
-![User-added](./images/servlet_image_6d5dba18caac.png)
+![User-added](./../0-images/servlet_image_6d5dba18caac.png)
 
 ---
 
@@ -39,7 +39,7 @@ Password Manager allows you to select options that are available on the Self-Ser
 If all options are disabled, then the portal shows the **"This portal is temporarily unavailable, please contact your IT help desk."** message.
 
 This configuration is done on the **Administrative portal**, in **Settings - User options** tab.
-![User-added](./images/servlet_image_6d5dba18caac.png)
+![User-added](./../0-images/servlet_image_6d5dba18caac.png)
 
 ---
 
@@ -48,10 +48,10 @@ This configuration is done on the **Administrative portal**, in **Settings - Use
 To resolve this, enable at least one option for the Self-Service portal.
 
 1. Navigate to the **Administrative portal**, and go to **Settings**  
-   ![User-added](./images/servlet_image_6d5dba18caac.png)
+   ![User-added](./../0-images/servlet_image_6d5dba18caac.png)
 
 2. Then select the **User options** tab and enable options you need  
-   ![User-added](./images/servlet_image_6d5dba18caac.png)
+   ![User-added](./../0-images/servlet_image_6d5dba18caac.png)
 
 3. Click **Apply**
 
diff --git a/docs/kb/general/users-on-helpdesk-portal-are-shown-as-sids.md b/docs/kb/general/troubleshooting-and-errors/users-on-helpdesk-portal-are-shown-as-sids.md
similarity index 97%
rename from docs/kb/general/users-on-helpdesk-portal-are-shown-as-sids.md
rename to docs/kb/general/troubleshooting-and-errors/users-on-helpdesk-portal-are-shown-as-sids.md
index 734d85a21f..2446816858 100644
--- a/docs/kb/general/users-on-helpdesk-portal-are-shown-as-sids.md
+++ b/docs/kb/general/troubleshooting-and-errors/users-on-helpdesk-portal-are-shown-as-sids.md
@@ -15,7 +15,7 @@ keywords:
 products:
   - general
 sidebar_label: Users on Helpdesk portal are shown as SIDs
-tags: []
+tags: [troubleshooting-and-errors]
 title: "Users on Helpdesk portal are shown as SIDs"
 knowledge_article_id: kA00g000000H9bJCAS
 ---