Cannot open documents with my account, but via public link #5220
Description
Describe the bug
Some (maybe all?) users cannot open any documents in their browsers when being logged in. But they still can open documents when using a public share link. Making it more weirder, while someone has an active, working session using a public share link, the same logged-in users are now able to open the document as well.
This happened after an automatic update issued by Nextcloud AiO without manual intervention or action. This issue was originally reported as nextcloud/all-in-one#7245
To Reproduce
Steps to reproduce the behavior:
- Log in into Nextcloud
- Try to open a document (see screenshot below)
- Share document via public link
- In a private browser session, open this public link & see that document can be opened
- While the private browser session is open, try to open the document again using the logged-in session & see that document can now be opened as well
Expected behavior
Logged-in users should just be able to open documents without needing to share them first.
Screenshots
Client details:
- OS: NixOS 25.05 (Linux)
- Browser Firefox / Chromium
- Version 144.0 / 141.0.7390.122
- Device: desktop
Server details
Operating system: Debian GNU/Linux 12
Distribution: Nextcloud AiO v12.1.4
Web server: (not easily interferable by logs)
Database: PostgreSQL 17.7
PHP version: (not easily interferable by logs)
Nextcloud version: Nextcloud Hub 25 Autumn (32.0.2)
Version of the richdocuments app 9.0.2
Version of Collabora Online Collabora Online Development Edition 25.04.7.1 e808afa229
Configuration of the richdocuments app
{
"apps": {
"richdocuments": {
"canonical_webroot": "",
"wopi_callback_url": "http:\/\/nextcloud-aio-apache:23973",
"installed_version": "9.0.2",
"enabled": "yes",
"wopi_url": "http:\/\/nextcloud-aio-apache:23973",
"doc_format": "ooxml",
"types": "filesystem,prevent_group_restriction",
"public_wopi_url": "https:\/\/cloud.smd-karlsruhe.de",
"wopi_allowlist": "152.53.252.22,2a0a:4cc0:c0:b29c:d8e2:a7ff:fe82:27e5,127.0.0.1\/8,192.168.0.0\/16,172.16.0.0\/12,10.0.0.0\/8,fd00::\/8,::1"
}
}
}
Logs
Nextcloud log (data/nextcloud.log)
Cannot provide without verifiable anonymization of these logs due to data privacy laws, but the logs provided by the Web UI show no warnings or higher which correlate with opening documents with Collabora.
Collabora container log
(sensitive values replaced with <<truncated>>)
2025-12-02T11:31:57.323425089Z wsd-00007-00010 2025-12-02 12:31:57.323179 +0100 [ coolwsd ] ERR enterMountingNS, root mount failed: Permission denied| common/JailUtil.cpp:79
2025-12-02T11:31:57.323464308Z wsd-00007-00010 2025-12-02 12:31:57.323359 +0100 [ coolwsd ] ERR creating usernamespace for mount user failed.| wsd/COOLWSD.cpp:1254
2025-12-02T11:31:57.327924962Z /usr/bin/coolmount: mount failed to bind [/opt/cool/systemplate] to [/opt/cool/child-roots/7-04753466/cool_test_mount]: Permission denied.
2025-12-02T11:31:57.328273234Z wsd-00007-00010 2025-12-02 12:31:57.328195 +0100 [ coolwsd ] ERR Failed to bind-mount [/opt/cool/systemplate] -> [/opt/cool/child-roots/7-04753466/cool_test_mount]| common/JailUtil.cpp:157
2025-12-02T11:31:57.328286895Z wsd-00007-00010 2025-12-02 12:31:57.328216 +0100 [ coolwsd ] ERR Bind-Mounting fails and will be disabled for this run. To disable permanently set mount_jail_tree config entry in coolwsd.xml to false.| common/JailUtil.cpp:454
2025-12-02T11:31:58.948681579Z wsd-00007-00007 2025-12-02 12:31:58.948475 +0100 [ coolwsd ] WRN File not found: Private key file: /etc/coolwsd/proof_key
2025-12-02T11:31:58.948704123Z No proof-key will be present in discovery.
2025-12-02T11:31:58.948707748Z If you need to use WOPI security, generate an RSA key using this command:
2025-12-02T11:31:58.948711043Z sudo coolconfig generate-proof-key
2025-12-02T11:31:58.948714138Z or if your config dir is not /etc, you can run ssh-keygen manually:
2025-12-02T11:31:58.948717282Z ssh-keygen -t rsa -N "" -m PEM -f "/etc/coolwsd/proof_key"
2025-12-02T11:31:58.948720627Z Note: the proof_key file must be readable by the coolwsd process.| wsd/ProofKey.cpp:149
2025-12-02T11:31:58.953687480Z coolforkit version details: 25.04.7.1 - e808afa229
2025-12-02T11:31:59.026307730Z Init vcl
2025-12-02T11:31:59.949626121Z preload: merged xmlsecurity ucpchelp1 wpftwriter wpftcalc wpftimpress wpftdraw msforms cached1 vbaswobj swd sw ucppkg1 sm msword slideshow pdfimport sdui sd scriptframe protocolhandler dlgprov solver pricing date vbaobj scd sc ucpdav1 pcr pdffilter ldapbe2 log migrationoo2 sdd deploymentgui smd cui dbase animcore t602filter flash flat PresentationMinimizer invocation stocservices acc sw_writerfilter io reflection scn dba calc sdbt bootstrap dbaxml dbpool2 scfilt introspection mysql_jdbc uuresolver cairocanvas writer binaryurp LanguageTool bib storagefd namingservice svgfilter graphicfilter ucpcmis1 analysis migrationoo3 invocadapt mozbootstrap hwp textconversiondlgs proxyfac
2025-12-02T11:31:59.949656527Z Disabled: cmdmail rptxml rptui rpt dbp dbu abp odbc sdbc2
2025-12-02T11:32:00.383725761Z Preload textencodings
2025-12-02T11:32:00.392972269Z Allowlisted languages: de_DE en_GB en_US es_ES fr_FR it nl pt_BR pt_PT ru
2025-12-02T11:32:01.303943842Z Preloading local dictionaries: de-DE en-US fr-FR it-IT nl-NL pt-BR ru-RU en-GB it-CH nl-BE pt-PT es-ES
2025-12-02T11:32:01.405279141Z Preloading local thesauri: de-DE en-US fr-FR it-IT pt-BR ru-RU en-GB it-CH pt-PT es-ES
2025-12-02T11:32:03.637424191Z Preloading local hyphenators: de-DE en-US fr-FR it-IT nl-NL pt-BR ru-RU en-GB it-CH nl-BE pt-PT es-ES
2025-12-02T11:32:03.637463069Z Preloading breakiterator
2025-12-02T11:32:03.638089599Z Preload icons
2025-12-02T11:32:03.650874324Z Preload short cut accelerators
2025-12-02T11:32:03.727663084Z Preload languages
2025-12-02T11:32:03.797102887Z Preload fonts
2025-12-02T11:32:03.995390058Z Preload config
2025-12-02T11:32:04.294533881Z frk-00015-00015 2025-12-02 12:32:04.294323 +0100 [ coolforkit-caps ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:32:04.294586099Z frk-00015-00015 2025-12-02 12:32:04.294401 +0100 [ coolforkit-caps ] WRN Failed to update the dynamic files in [/opt/cool/systemplate]. Will clone dynamic elements of systemplate to the jails.| common/JailUtil.cpp:529
2025-12-02T11:32:04.295410225Z frk-00015-00015 2025-12-02 12:32:04.295345 +0100 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:32:06.886634883Z office version details: { "ProductName": "Collabora Office", "ProductVersion": "25.04", "ProductExtension": ".7.1", "BuildId": "746c675659227681f73651f3c3d93f23752924a3", "BuildConfig": "'--enable-hardening-flags' '--enable-mpl-subset' '--with-vendor=Collabora' '--disable-community-flavor' '--with-branding=icon-themes/galaxy/brand_cp' '--with-system-dicts' '--with-myspell-dicts' '--with-system-zlib' '--disable-poppler' '--enable-cairo-rgba' '--without-system-cairo' '--without-system-fontconfig' '--without-system-freetype' '--without-system-graphite' '--without-system-harfbuzz' '--without-system-openssl' '--without-system-libpng' '--without-system-libxml' '--without-system-jpeg' '--without-system-expat' '--without-system-curl' '--without-system-icu' '--without-system-nss' '--without-system-jars' '--without-system-postgresql' '--without-java' '--without-junit' '--without-help' '--with-linker-hash-style=both' '--with-fonts' '--with-docrepair-fonts' '--enable-noto-font' '--with-galleries=no' '--with-theme=colibre colibre_svg' '--with-external-thes-dir=/usr/share/mythes' '--with-external-hyph-dir=/usr/share/hyphen' '--with-external-dict-dir=/usr/share/hunspell' '--disable-dbus' '--enable-extension-integration' '--disable-odk' '--disable-kf5' '--disable-gtk3' '--disable-qt5' '--disable-gstreamer-1-0' '--disable-evolution2' '--disable-gio' '--disable-gui' '--disable-scripting-beanshell' '--disable-scripting-javascript' '--disable-ext-wiki-publisher' '--disable-report-builder' '--disable-ext-nlpsolver' '--disable-sdremote' '--disable-sdremote-bluetooth' '--disable-postgresql-sdbc' '--disable-firebird-sdbc' '--disable-randr' '--enable-epm' '--enable-python=internal' '--disable-online-update' '--disable-dconf' '--enable-mergelibs' '--with-package-format=deb rpm' '--enable-release-build' '--with-lang=ar bg ca cs da de el en-US en-GB eo es eu fi fr gl he hr hu hy id is it ja ko lo nb nl oc pl pt pt-BR sq ru sk sl sv tr uk vi zh-CN zh-TW' '--disable-lotuswordpro' '--disable-lpsolve' '--enable-symbols' '--enable-sal-log' '--without-templates' '--with-buildconfig-recorded' '--srcdir=/opt/collaboraoffice/debugsource' '--enable-option-checking=fatal' 'PKG_CONFIG_PATH=/opt/rh/devtoolset-12/root/usr/lib64/pkgconfig'" }
2025-12-02T11:32:06.891159346Z Ready to accept connections on port 9980.
2025-12-02T11:32:06.891176331Z
2025-12-02T11:32:06.891180418Z frk-00015-00015 2025-12-02 12:32:06.891065 +0100 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:32:06.901538147Z frk-00015-00015 2025-12-02 12:32:06.901433 +0100 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:32:06.912061454Z frk-00015-00015 2025-12-02 12:32:06.911922 +0100 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:32:06.913400863Z wsd-00007-00028 2025-12-02 12:32:06.913313 +0100 [ remotefontconfig_poll ] ERR Remote config server has response status code: 502 (Bad Gateway)| wsd/RemoteConfig.cpp:133
2025-12-02T11:33:07.128991329Z wsd-00007-00014 2025-12-02 12:33:07.128819 +0100 [ prisoner_poll ] WRN #26: Unassociated Kit (34) disconnected unexpectedly| wsd/COOLWSD.cpp:2921
2025-12-02T11:33:07.129231401Z wsd-00007-00014 2025-12-02 12:33:07.129177 +0100 [ prisoner_poll ] WRN #17: Unassociated Kit (27) disconnected unexpectedly| wsd/COOLWSD.cpp:2921
2025-12-02T11:33:07.129372723Z wsd-00007-00014 2025-12-02 12:33:07.129312 +0100 [ prisoner_poll ] WRN #21: Unassociated Kit (33) disconnected unexpectedly| wsd/COOLWSD.cpp:2921
2025-12-02T11:33:07.136125195Z wsd-00007-00014 2025-12-02 12:33:07.135296 +0100 [ prisoner_poll ] WRN #28: Unassociated Kit (32) disconnected unexpectedly| wsd/COOLWSD.cpp:2921
2025-12-02T11:33:07.586137930Z frk-00015-00015 2025-12-02 12:33:07.585967 +0100 [ forkit ] WRN No live Kits exist, and we are not terminating yet.| kit/ForKit.cpp:372
2025-12-02T11:33:07.739987782Z frk-00015-00015 2025-12-02 12:33:07.739806 +0100 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:44.842427864Z frk-00015-00015 2025-12-02 12:33:44.842289 +0100 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:44.852988357Z frk-00015-00015 2025-12-02 12:33:44.851556 +0100 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:44.861442253Z frk-00015-00015 2025-12-02 12:33:44.859977 +0100 [ forkit ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:44.882237599Z frk-00015-00085 2025-12-02 12:33:44.882053 +0100 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:44.891971179Z frk-00015-00085 2025-12-02 12:33:44.891822 +0100 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:44.901307883Z frk-00015-00085 2025-12-02 12:33:44.901087 +0100 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:44.922545462Z frk-00015-00085 2025-12-02 12:33:44.922382 +0100 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:44.939470201Z frk-00015-00085 2025-12-02 12:33:44.939310 +0100 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:45.806581039Z wsd-00007-00081 2025-12-02 12:33:45.806407 +0100 [ docbroker_001 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Elegant.odp?identifier=2859] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:45.858052580Z wsd-00007-00081 2025-12-02 12:33:45.857536 +0100 [ docbroker_001 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Gotong%20royong.odp?identifier=2850] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:45.867341140Z wsd-00007-00081 2025-12-02 12:33:45.867013 +0100 [ docbroker_001 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Yellow%20idea.odp?identifier=2863] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:45.876374617Z wsd-00007-00081 2025-12-02 12:33:45.876106 +0100 [ docbroker_001 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Simple.odp?identifier=2857] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:45.881397446Z wsd-00007-00081 2025-12-02 12:33:45.881273 +0100 [ docbroker_001 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Modern%20company.odp?identifier=2866] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:45.881426791Z wsd-00007-00081 2025-12-02 12:33:45.881344 +0100 [ docbroker_001 ] ERR Failed to load all settings from [http://nextcloud-aio-apache:23973/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=<<truncated>>&fileId=-1]| wsd/DocumentBroker.cpp:1828
2025-12-02T11:33:45.994420909Z wsd-00007-00081 2025-12-02 12:33:45.994197 +0100 [ docbroker_001 ] WRN #36: Unassociated Kit (88) disconnected unexpectedly| wsd/COOLWSD.cpp:2921
2025-12-02T11:33:45.994469092Z wsd-00007-00081 2025-12-02 12:33:45.994306 +0100 [ docbroker_001 ] WRN #36: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:2932
2025-12-02T11:33:46.536820844Z frk-00015-00085 2025-12-02 12:33:46.536665 +0100 [ subforkit_001 ] WRN Child 88 was killed, with status 9| kit/ForKit.cpp:352
2025-12-02T11:33:46.536864149Z frk-00015-00085 2025-12-02 12:33:46.536760 +0100 [ subforkit_001 ] WRN Successfully sent 'segfaultcount' message segfaultcount=0 killedcount=1 oomkilledcount=0
2025-12-02T11:33:46.536868656Z | kit/ForKit.cpp:418
2025-12-02T11:33:46.679885985Z frk-00015-00085 2025-12-02 12:33:46.679741 +0100 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:46.968912581Z wsd-00007-00094 2025-12-02 12:33:46.968792 +0100 [ docbroker_002 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Modern%20company.odp?identifier=2866] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:47.008024585Z wsd-00007-00094 2025-12-02 12:33:47.007878 +0100 [ docbroker_002 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Gotong%20royong.odp?identifier=2850] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:47.056081230Z wsd-00007-00094 2025-12-02 12:33:47.053056 +0100 [ docbroker_002 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Elegant.odp?identifier=2859] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:47.060961625Z wsd-00007-00094 2025-12-02 12:33:47.060621 +0100 [ docbroker_002 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Yellow%20idea.odp?identifier=2863] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:47.078465593Z wsd-00007-00094 2025-12-02 12:33:47.078327 +0100 [ docbroker_002 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Simple.odp?identifier=2857] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:47.078690661Z wsd-00007-00094 2025-12-02 12:33:47.078431 +0100 [ docbroker_002 ] ERR Failed to load all settings from [http://nextcloud-aio-apache:23973/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=<<truncated>>&fileId=-1]| wsd/DocumentBroker.cpp:1828
2025-12-02T11:33:47.180228816Z wsd-00007-00094 2025-12-02 12:33:47.180036 +0100 [ docbroker_002 ] WRN #43: Unassociated Kit (89) disconnected unexpectedly| wsd/COOLWSD.cpp:2921
2025-12-02T11:33:47.180262636Z wsd-00007-00094 2025-12-02 12:33:47.180087 +0100 [ docbroker_002 ] WRN #43: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:2932
2025-12-02T11:33:47.735613493Z frk-00015-00085 2025-12-02 12:33:47.734815 +0100 [ subforkit_001 ] WRN Child 89 was killed, with status 9| kit/ForKit.cpp:352
2025-12-02T11:33:47.735637519Z frk-00015-00085 2025-12-02 12:33:47.734861 +0100 [ subforkit_001 ] WRN Successfully sent 'segfaultcount' message segfaultcount=0 killedcount=1 oomkilledcount=0
2025-12-02T11:33:47.735641805Z | kit/ForKit.cpp:418
2025-12-02T11:33:47.878993874Z frk-00015-00085 2025-12-02 12:33:47.876756 +0100 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:48.191674748Z wsd-00007-00105 2025-12-02 12:33:48.191309 +0100 [ docbroker_003 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Elegant.odp?identifier=2859] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:48.219853778Z wsd-00007-00105 2025-12-02 12:33:48.219717 +0100 [ docbroker_003 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Yellow%20idea.odp?identifier=2863] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:48.222700947Z wsd-00007-00105 2025-12-02 12:33:48.222607 +0100 [ docbroker_003 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Simple.odp?identifier=2857] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:48.228209606Z wsd-00007-00105 2025-12-02 12:33:48.228112 +0100 [ docbroker_003 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Modern%20company.odp?identifier=2866] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:48.264538725Z wsd-00007-00105 2025-12-02 12:33:48.264366 +0100 [ docbroker_003 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Gotong%20royong.odp?identifier=2850] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:48.264579817Z wsd-00007-00105 2025-12-02 12:33:48.264494 +0100 [ docbroker_003 ] ERR Failed to load all settings from [http://nextcloud-aio-apache:23973/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=<<truncated>>&fileId=-1]| wsd/DocumentBroker.cpp:1828
2025-12-02T11:33:48.378232827Z wsd-00007-00105 2025-12-02 12:33:48.377844 +0100 [ docbroker_003 ] WRN #49: Unassociated Kit (90) disconnected unexpectedly| wsd/COOLWSD.cpp:2921
2025-12-02T11:33:48.378394961Z wsd-00007-00105 2025-12-02 12:33:48.378034 +0100 [ docbroker_003 ] WRN #49: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:2932
2025-12-02T11:33:48.918879479Z frk-00015-00085 2025-12-02 12:33:48.918044 +0100 [ subforkit_001 ] WRN Child 90 was killed, with status 9| kit/ForKit.cpp:352
2025-12-02T11:33:48.918906049Z frk-00015-00085 2025-12-02 12:33:48.918088 +0100 [ subforkit_001 ] WRN Successfully sent 'segfaultcount' message segfaultcount=0 killedcount=1 oomkilledcount=0
2025-12-02T11:33:48.918911077Z | kit/ForKit.cpp:418
2025-12-02T11:33:49.044591271Z frk-00015-00085 2025-12-02 12:33:49.044472 +0100 [ subforkit_001 ] WRN The systemplate directory [/opt/cool/systemplate] is read-only, and at least [/opt/cool/systemplate//etc/passwd] is out-of-date. Will have to clone dynamic elements of systemplate to the jails. To restore optimal performance, make sure the files in [/opt/cool/systemplate/etc] are up-to-date.| common/JailUtil.cpp:586
2025-12-02T11:33:49.361066296Z wsd-00007-00116 2025-12-02 12:33:49.360755 +0100 [ docbroker_004 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Yellow%20idea.odp?identifier=2863] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:49.378160726Z wsd-00007-00116 2025-12-02 12:33:49.377875 +0100 [ docbroker_004 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Elegant.odp?identifier=2859] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:49.398806165Z wsd-00007-00116 2025-12-02 12:33:49.398430 +0100 [ docbroker_004 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Gotong%20royong.odp?identifier=2850] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:49.404786461Z wsd-00007-00116 2025-12-02 12:33:49.404533 +0100 [ docbroker_004 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Simple.odp?identifier=2857] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:49.442179339Z wsd-00007-00116 2025-12-02 12:33:49.441722 +0100 [ docbroker_004 ] ERR Failed to fetch preset uri[https://cloud.smd-karlsruhe.de/apps/richdocuments/settings/userconfig/<<truncated>>/template/Modern%20company.odp?identifier=2866] with status[Internal Server Error]| wsd/DocumentBroker.cpp:2043
2025-12-02T11:33:49.442218628Z wsd-00007-00116 2025-12-02 12:33:49.441843 +0100 [ docbroker_004 ] ERR Failed to load all settings from [http://nextcloud-aio-apache:23973/index.php/apps/richdocuments/wopi/settings?type=userconfig&access_token=<<truncated>>&fileId=-1]| wsd/DocumentBroker.cpp:1828
2025-12-02T11:33:49.548078914Z wsd-00007-00116 2025-12-02 12:33:49.547617 +0100 [ docbroker_004 ] WRN #42: Unassociated Kit (101) disconnected unexpectedly| wsd/COOLWSD.cpp:2921
2025-12-02T11:33:49.548139504Z wsd-00007-00116 2025-12-02 12:33:49.547674 +0100 [ docbroker_004 ] WRN #42: Unknown Kit process closed with pid -1| wsd/COOLWSD.cpp:2932
2025-12-02T11:33:51.156825759Z frk-00015-00085 2025-12-02 12:33:51.155693 +0100 [ subforkit_001 ] WRN Child 101 was killed, with status 9| kit/ForKit.cpp:352
2025-12-02T11:33:51.156886059Z frk-00015-00085 2025-12-02 12:33:51.155746 +0100 [ subforkit_001 ] WRN Successfully sent 'segfaultcount' message segfaultcount=0 killedcount=1 oomkilledcount=0
2025-12-02T11:33:51.156890767Z | kit/ForKit.cpp:418
Browser log (JavaScript console)
(sensitive values replaced with <<truncated>>)
OCA.Files.Settings initialized files-main.js:1:584159
OCA.Files.Sidebar initialized files-sidebar.js:1:23377
OCA.Sharing.ShareSearch initialized files_sharing-files_sharing_tab.js:1:800
OCA.Comments.View initialized comments-comments-app.js:1:20372
Notifications permissions granted NotificationsApp-DI9M0BLE.chunk.mjs:1:113471
Has notify_push enabled, slowing polling to 15 minutes NotificationsApp-DI9M0BLE.chunk.mjs:1:108993
Polling interval updated to 900000 NotificationsApp-DI9M0BLE.chunk.mjs:1:112902
Started background fetcher as session_keepalive is enabled NotificationsApp-DI9M0BLE.chunk.mjs:1:110062
Got notification data, restoring default polling interval. NotificationsApp-DI9M0BLE.chunk.mjs:1:111857
[WARN] viewer: No files provided, skipping update
Object { app: "viewer", uid: "<<truncated>>", level: 2 }
previewUtils-BTTDx8PI.chunk.mjs:14:366
File info for <<truncated>>/Regiokon26 Karlsruhe.ods fetched
Object { filename: "<<truncated>>/Regiokon26 Karlsruhe.ods", basename: "Regiokon26 Karlsruhe.ods", lastmod: "Mon, 01 Dec 2025 15:33:38 GMT", size: 19949, type: 3, etag: "<<truncated>>", mime: "application/vnd.oasis.opendocument.spreadsheet", tags: "", getcontentlength: 19949, getcontenttype: "application/vnd.oasis.opendocument.spreadsheet", … }
viewer-main.mjs:8:14487
Feature Policy: Skipping unsupported feature name “clipboard-read”. richdocuments-viewer.js:2:242263
Feature Policy: Skipping unsupported feature name “clipboard-write”. richdocuments-viewer.js:2:242263
Feature Policy: Skipping unsupported feature name “clipboard-read”. previewUtils-BTTDx8PI.chunk.mjs:2:54826
Feature Policy: Skipping unsupported feature name “clipboard-write”. previewUtils-BTTDx8PI.chunk.mjs:2:54826
[getWopiUrl] http://nextcloud-aio-apache:23973/index.php/apps/richdocuments/wopi/files/66907_ocvk3njcycfd richdocuments-src_view_Viewer_vue.js:1:7626
Layout was forced before the page was fully loaded. If stylesheets are not yet loaded this may cause a flash of unstyled content. cool.html
Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help https://xhr.spec.whatwg.org/#sync-warning bundle.js:9572:5
[viewer] Received post message App_LoadingStatus
Object { Status: "Initialized" }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688474477,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
Received Host_PostmessageReady. global.js:1:11095
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688475532,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688476977,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688478509,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688479804,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688481186,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688482532,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688484042,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688485452,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688486988,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688488344,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688489600,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688490993,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688492297,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688493759,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688495184,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688496618,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688497909,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688499376,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688500732,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485
[viewer] Received post message App_LoadingStatus
Object { Status: "Frame_Ready", Features: {…} }
false richdocuments-src_view_Viewer_vue.js:1:40928
[viewer] Received post message Action_Load_Resp
Object { success: true, result: "", errorMsg: "" }
false richdocuments-src_view_Viewer_vue.js:1:40928
PostMessageService.sendPostMessage FRAME_DOCUMENT {"MessageId":"Host_PostmessageReady","SendTime":1764688502127,"Values":{}} richdocuments-src_view_Viewer_vue.js:1:8485