feat: Finish sections, begin summaries

Author: ADubhlaoich

documentation/ia-heuristics.md

@@ -8,36 +8,75 @@ These heuristics are an adaptation of work done by [Abby Covert](https://abbycov
 
 ## Overview
 
-| Name                            | Description |
-| ------------------------------- | ----------- |
-| [Accessible](#accessible)       | |
-| [Clear](#clear)                 | |
-| [Communicative](#communicative) | |
+| Name                            | Description                                         |
+| --------------------------------| --------------------------------------------------- |
+| [Accessible](#accessible)       | Where and how is information being accessed?        |
+| [Clear](#clear)                 | Does the user have clear and essential information? |
+| [Communicative](#communicative) | Can the user |
 | [Controllable](#controllable)   | |
 | [Credible](#credible)           | |
-| [Delightful](#delightful)       | |
-| [Findable](#findable)           | |
-| [Learnable](#learnable)         | |
-| [Useful](#useful)               | |
-| [Valuable](#valuable)           | |
+| [Delightful](#delightful)       | Does the user experience feel fun and easy?          |
+| [Findable](#findable)           | Is information easily discoverable for users?        |
+| [Learnable](#learnable)         |   |
+| [Useful](#useful)               | Does the information lead to the intended result?    |
+| [Valuable](#valuable)           | Is the information provided valuable, and how?       |
 
 ## Accessible
 
+- Is the information accessible through the most common mediums and devices?
+- How does the information behave when perceived through other means?
+- Does the information match or exceed any compliance guidelines?
+
 ## Clear
 
+- Is the information easy to understand and explain?
+- How does the structure reduce noise for the user journey?
+- Does the structure fulfil the expectations of the user persona?
+
 ## Communicative
 
+- Is the structure effective in recognising the user's state?
+- Are the structure and information consistent?
+- How does the structure support the information being shared?
+
 ## Controllable
 
+- Is the process state clear for a task from the information?
+- Can the user anticipate errors or mistakes?
+- Are important controls clearly marked?
+
 ## Credible
 
+- Is the tone and focus of the information consistent?
+- Can the user trust the accuracy of the information?
+- When and how is information updated?
+
 ## Delightful
 
+- Does the structure make a task feel easy?
+- Is supporting information provided where useful?
+- How does the information exceed expectation?
+
 ## Findable
 
+- Is it easy for users to locate information?
+- What methods are available for users to discover information?
+- Does the information translate effectively for non-human users?
+
 ## Learnable
 
+- Is the structure clear and easy to understand?
+- Is the structure memorable?
+- How does the structure help someone understand the information?
+
 ## Useful
 
+- Is the information correct?
+- Is the information complete?
+- Does the information serve both existing and new users?
+
 ## Valuable
 
+- Is the information desireable to the user?
+- Does it fulfill expectations across all channels?
+- How is success quantified?