Merge pull request #230 from nginx/internal/nginxaas-get-help

docs: add get help content

Author: JTorreG

content/nginxaas-google/get-help.md

@@ -11,12 +11,18 @@ type:
 
 ## Contact NGINX support
 
-To contact support about F5 NGINXaaS for Google Cloud (NGINXaaS):
+If you need assistance while trying out the Early Access release of F5 NGINXaaS for Google Cloud, our team is here to help.
 
-1. TBD
+Please reach out to us by sending an email to [[email protected]](mailto:[email protected]). To ensure a quick and accurate response, include the following details in your message:
 
-## Update support contact information
+1. Identifying Information:
+   - Deployment identifier (Object ID and name)
+   - Account identifier/name
+1. Issue Details:
+   - A detailed description of the issue
+   - The specific resources involved (for example: deployment, configuration, certificate, and so on)
+   - The operation you were performing when the issue occurred (for example: creating a deployment, uploading a configuration, adding a certificate, and so on)
+   - Any error messages displayed
+   - The time when the issue occurred
 
-To update the support contact information for your NGINXaaS deployment:
-
-1. TBD
+Providing as much detail as possible will help us troubleshoot effectively and resolve your concerns faster. Thank you for participating in the Early Access program.