Merge pull request #259 from nginx/internal/support

Support info, changelog updates

Author: amudukutore

content/nginxaas-azure/get-help/support.md

@@ -14,25 +14,23 @@ To contact support about F5 NGINXaaS for Azure (NGINXaaS):
 
 1. Go to your NGINXaaS deployment.
 
-2. Select **New Support request** in the left menu.
+1. Select **New Support request** in the left menu.
 
-3. Select **Raise a Support ticket**.
+1. Select **Raise a Support ticket**.
 
    {{< img src="nginxaas-azure/raise-ticket.png" alt="Screenshot of the Azure portal showing the Raise support ticket button" >}}
 
-4. You will be redirected to **MyF5** to create a new case. Log in to MyF5 with your F5 account.
+1. You will be redirected to **MyF5** to create a new case. Log in to MyF5 with your F5 account.
 
 {{< call-out "note" >}}If you can't complete a deployment successfully, the "New support request" option won't be available on the left-hand navigation menu. To raise a support ticket, go to the [MyF5 portal](https://my.f5.com). {{< /call-out >}}
 
-5. Go to the **Case Management** section and select **Create new case**.
-
-   {{< img src="nginxaas-azure/new-case.png" alt="Screenshot of the MyF5 portal showing the Create new case button" >}}
+1. Go to the **Support** section and select **Create a Case**.
 
-6. Select **NGINXaaS** in the Product dropdown.
+1. Select **NGINX Products** as the product family.
 
-   {{< img src="nginxaas-azure/create-case.png" alt="MyF5 Case form" >}}
+1. Select **NGINXaaS for Azure** in the Product dropdown.
 
-7. Complete the request with the relevant information about your issue, bug report, or feedback. If you are contacting us to report an issue, please include the following information, available in the **Properties** section of your deployment, for the support team to begin their investigation:
+1. Complete the request with the relevant information about your issue, bug report, or feedback. If you are contacting us to report an issue, please include the following information, available in the **Properties** section of your deployment, for the support team to begin their investigation:
 
 - Location
 - Date and time of the issue
@@ -45,7 +43,7 @@ If your deployment is configured to use F5 WAF for NGINX, please collect the fol
 
 {{< img src="nginxaas-azure/properties.png" alt="Screenshot of the Azure portal showing the Properties section" >}}
 
-8. Complete the **Additional information** and **Contact details** sections of your case and select **Submit**.
+1. Complete the **Additional information** and **Contact details** sections of your case and select **Submit**.
 
 ## Update support contact information
 

content/nginxaas-google/changelog.md

@@ -11,6 +11,32 @@ Learn about the latest updates, new features, and resolved bugs in F5 NGINXaaS f
 
 To see a list of currently active issues, visit the [Known issues]({{< ref "/nginxaas-google/known-issues.md" >}}) page.
 
+## October 13, 2025
+
+- {{% icon-feature %}} **NGINXaaS for Google Cloud is generally available**
+
+We are pleased to announce the general availability of F5 NGINXaaS for Google Cloud.
+
+F5 NGINXaaS for Google Cloud is a fully managed load balancer and application delivery service that streamlines cloud-native application delivery without the operational complexity of managing infrastructure. This service simplifies the deployment of APIs, microservices, and web applications while enhancing performance, visibility, security, and scalability in Google Cloud.
+
+Key features include adaptive load balancing, advanced connectivity patterns for deployment strategies like blue-green and canary, detailed visibility with over 200 real-time metrics, and strong security controls such as role-based access control and end-to-end encryption. The service also consolidates technology with unified L4/L7 load balancing combined with advanced security and programmability into a single platform for enhanced operational efficiency.
+
+This announcement marks a significant step in application delivery modernization, empowering organizations to improve user experiences and achieve seamless integration with Google Cloud Monitoring.
+
+To learn more, refer to the following resources:
+
+- **Product Information:**
+	
+    - [F5 NGINXaaS for Google Cloud](https://www.f5.com/products/nginx/f5-nginxaas-for-google-cloud)
+    - [Overview and architecture]({{< ref "/nginxaas-google/overview/overview.md" >}})
+    - [Getting Started]({{< ref "/nginxaas-google/getting-started/prerequisites/" >}})
+	
+- **Blogs:** [F5 NGINXaaS for Google Cloud: Delivering resilient, scalable applications ](https://f5.com/company/blog/delivering-resilient-scalable-applications.html)
+- **Webinars:** [Why F5 NGINXaaS for Google Cloud is a game changer](https://events.actualtechmedia.com/on-demand/1603/why-f5-nginxaas-for-google-cloud-is-a-game-changer/)
+
+Visit the Google Cloud Marketplace and start leveraging NGINXaaS for Google Cloud today!
+
+
 ## September 18, 2025
 
 - {{% icon-feature %}} **NGINXaaS for Google Cloud Early Access**

content/nginxaas-google/get-help.md

@@ -0,0 +1,5 @@
+---
+title: Get help
+weight: 700
+url: /nginxaas/google/get-help/
+---

content/nginxaas-google/get-help/_index.md

@@ -0,0 +1,41 @@
+---
+title: Support
+weight: 100
+toc: true
+nd-docs: DOCS-000
+url: /nginxaas/googoe/get-help/support
+type:
+- how-to
+---
+
+## Contact F5 support
+
+To contact support about F5 NGINXaaS for Google Cloud (NGINXaaS):
+
+1. Go to the [MyF5 portal](https://my.f5.com) and log in with your F5 account.
+
+1. Go to the **Support** section and select **Create a Case**.
+
+1. Select **NGINX Products** as the product family.
+
+1. Select **NGINXaaS for Google Cloud** in the Product dropdown.
+
+1. Fill out the**Subject** and **Description** sections, and include the following details about the specific issue:
+
+    1. Identifying Information:
+       - Deployment identifier (Object ID and name)
+       - Account identifier/name
+    1. Issue Details:
+       - A detailed description of the issue
+       - The specific resources involved (for example: deployment, configuration, certificate, and so on)
+       - The operation you were performing when the issue occurred (for example: creating a deployment, uploading a configuration, adding a certificate, and so on)
+       - Any error messages displayed
+       - The time when the issue occurred
+
+1. Fill out the fields in the **Additional information** section including: 
+
+    - **Subscription ID**: select your F5 or NGINX subscription ID (use `No subscription available` if you don't have one)
+    - **Assign a priority**
+    - **Reason for contact**
+
+1. Complete the **Contact details** section of your case and select **Submit**.

content/nginxaas-google/get-help/support.md

@@ -0,0 +1,9 @@
+---
+title: Troubleshooting guide
+toc: false
+url: /nginxaas/google/get-help/troubleshooting
+weight: 300
+draft: true
+---
+
+<!-- this dummy doc is used to create a list page entry that redirects users to the troubleshooting guide in the F5 knowledge base. The redirect is configured in google-redirects-base -->