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The CreateTicketComment method is trying to load the response from Zendesk back into the TicketComment struct. However the response of the endpoint had a completely different structure which I'm sharing below.
This means that the returned struct is always a zero-value and doesn't contain the data of the newly created comment.
The data of the comment are in the struct under audit.events[0]
.
{
"ticket": {
"url": "https://<redacted>.zendesk.com/api/v2/tickets/2.json",
"id": 2,
"external_id": null,
"via": {
"channel": "email",
"source": {
"from": {
"address": "[email protected]",
"name": "Enumag"
},
"to": {
"name": "<redacted>",
"address": "<redacted>"
},
"rel": null
}
},
"created_at": "2023-03-02T12:02:32Z",
"updated_at": "2023-03-08T14:37:57Z",
"type": null,
"subject": "testing ticket",
"raw_subject": "testing ticket",
"description": "new testing ticket",
"priority": null,
"status": "new",
"recipient": "<redacted>",
"requester_id": 13408217713553,
"submitter_id": 13408217713553,
"assignee_id": null,
"organization_id": null,
"group_id": null,
"collaborator_ids": [],
"follower_ids": [],
"email_cc_ids": [],
"forum_topic_id": null,
"problem_id": null,
"has_incidents": false,
"is_public": true,
"due_at": null,
"tags": [],
"custom_fields": [
{
"id": 13571382524561,
"value": null
},
{
"id": 13571427625617,
"value": null
},
{
"id": 13571382547345,
"value": null
}
],
"satisfaction_rating": null,
"sharing_agreement_ids": [],
"custom_status_id": 12333265000209,
"fields": [
{
"id": 13571382524561,
"value": null
},
{
"id": 13571427625617,
"value": null
},
{
"id": 13571382547345,
"value": null
}
],
"followup_ids": [],
"ticket_form_id": 12333269809169,
"brand_id": 12333264969745,
"allow_channelback": false,
"allow_attachments": true,
"from_messaging_channel": false
},
"audit": {
"id": 13577164093841,
"ticket_id": 2,
"created_at": "2023-03-08T14:37:57Z",
"author_id": 12333884012433,
"metadata": {
"system": {
"client": "Apache-HttpClient/4.5.13 (Java/17.0.5)",
"ip_address": "<redacted>",
"location": "<redacted>",
"latitude": 0,
"longitude": 0
},
"custom": {}
},
"events": [
{
"id": 13577135544337,
"type": "Comment",
"author_id": 12333884012433,
"body": "Lorem Ipsum Dolor Sit Amet",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Lorem Ipsum Dolor Sit Amet</p></div>",
"plain_body": "Lorem Ipsum Dolor Sit Amet",
"public": true,
"attachments": [],
"audit_id": 13577164093841
},
{
"id": 13577135545105,
"type": "WebhookEvent",
"via": {
"channel": "rule",
"source": {
"from": {
"deleted": false,
"title": "Spaceflow Add Comment Webhook",
"id": 13571419878673,
"revision_id": 6
},
"rel": "trigger"
}
}
},
{
"id": 13577164095633,
"type": "Notification",
"via": {
"channel": "rule",
"source": {
"from": {
"deleted": false,
"title": "Notify requester and CCs of comment update",
"id": 12333296041361,
"revision_id": 1
},
"rel": "trigger"
}
},
"subject": "[{{ticket.account}}] Re: {{ticket.title}}",
"body": "{{ticket.latest_comment_html}}",
"recipients": [
13408217713553
]
}
],
"via": {
"channel": "api",
"source": {
"from": {},
"to": {
"name": "Enumag",
"address": "[email protected]"
},
"rel": null
}
}
}
}
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