Not sending events to Facebook on iOS 14+

[andreshndz]

Expected Behavior

Sending events from iOS 14 and receive them at the events tester.

Current Behavior

No events received.

Possible Solution

I read about upgrade Facebook SDK version at least to 8.0 (9.0 if you need login), but I think that is not the problem. Here we use 9.1

Steps to Reproduce (for bugs)

1. Send an event
2. On IntelliJ logs, you can see everything is working well and it was sent
3. Nothing appears at the events tester.

Context

We are working to improve our analytics for better campaigns and better KPIs.

Your Environment

• Operating System and version: MacOS Big Sur
• flutter_facebook_app_events version: 0.11.2

[tonishiva]

I have the same problem. Please let me know if you find any solution.

[faithomotoso]

I've been having the same issue. I got it to work somehow by initializing in AppDelegate.swift and adding Settings.setAdvertiserTrackingEnabled(true) after initializing but it stopped working after a while.

[faithomotoso]

Been able to resolve this. You have to request tracking permission before logging events would work. I used this package https://pub.dev/packages/app_tracking_transparency.

[jpiabrantes]

I am having the same problem. Do I need to update to the 0.12 version? I am also using 0.11.2 to avoid the null safety..

[faithomotoso]

@jpiabrantes I don't think you need to update. You have to request a permission from the user before event tracking would work on iOS 14.5

[jpiabrantes]

@faithomotoso I am asking for permission with https://pub.dev/packages/app_tracking_transparency and it is still not working. I really don't want to update to 2.0.

[faithomotoso]

@jpiabrantes go to settings and select the app you're working on, check if there's an allow tracking button. Also it takes a while for events to be sent to facebook, about 20 minutes or so

[jpiabrantes]

@faithomotoso There's an allow tracking button, and it's on! I am testing the facebook events as it is explained here they say events should appear within 30 secs.

[faithomotoso]

@jpiabrantes Okay, that part never worked for me, probably because of SKAdAPI on iOS 14.5. But wait a while, should show up in the main events.

[jpiabrantes]

@faithomotoso One event is getting through (the View Content), however, it does not show the parameters I've sent. The other events don't even appear on the list. Any ideas?

[faithomotoso]

@jpiabrantes Confirm if the time for the events is x minutes ago if it is, it'll show up. SKAdAPI delays the delivery of events to Facebook.

[jpiabrantes]

@faithomotoso I've just tried the real-time events test with Android. No events are shown too.

[faithomotoso]

@jpiabrantes Do you mind sharing how you implemented it?

[AntonLT]

@faithomotoso Automatically logged events are working in your setup?

[faithomotoso]

@AntonLT yes. App installs and launch gets logged. Although I've only ever used a simulator.