Doesn't start on Hyundai Palisade with Oneplus 9 pro

[putiatin]

Hi, I use a paid version of okcar-os. Device can't connect to car, it is trying to reconnect several times at second. Little part of log is inside. Can you help me how to fix it?
short-log.txt

[leohuangyi]

A new version will be released at the end of this month to fix the problem that some models cannot connect. Please wait for the version to be released and try again.

[putiatin]

Didn't help me, nothing changed.

[leohuangyi]

Didn't help me, nothing changed.

Hi there is a new version released，can you try again，if there still a problem ，please give me log.
you can open Okcar setting app, click right bottom 5 times ，then a debug activity will opened，enable log option， the log will upload automatically. please give me you debug id.

[putiatin]

Didn't help me, nothing changed.

Hi there is a new version released，can you try again，if there still a problem ，please give me log. you can open Okcar setting app, click right bottom 5 times ，then a debug activity will opened，enable log option， the log will upload automatically. please give me you debug id.

Identifier 27247c9a , nothing changed, tried to reinstall everything too. Sorry for late answer

[putiatin]

Didn't help me, nothing changed.

Hi there is a new version released，can you try again，if there still a problem ，please give me log. you can open Okcar setting app, click right bottom 5 times ，then a debug activity will opened，enable log option， the log will upload automatically. please give me you debug id.

Identifier 27247c9a , nothing changed, tried to reinstall everything too. Sorry for late answer

Tried to reinstall system several times, also tried to reboot lots of times, once system has started, but after cable reconnect didn’t start again. Tested lots of cables and also a cable with additional power, nothing changed.

[leohuangyi]

Didn't help me, nothing changed.

Hi there is a new version released，can you try again，if there still a problem ，please give me log. you can open Okcar setting app, click right bottom 5 times ，then a debug activity will opened，enable log option， the log will upload automatically. please give me you debug id.

Identifier 27247c9a , nothing changed, tried to reinstall everything too. Sorry for late answer

Tried to reinstall system several times, also tried to reboot lots of times, once system has started, but after cable reconnect didn’t start again. Tested lots of cables and also a cable with additional power, nothing changed.

I have received your log. Currently, we have vehicles with the same issue on our end, and we are working on finding a solution. I will reply here once there is progress. This is a somewhat complicated process that requires time for continuous experimentation.

[putiatin]

Didn't help me, nothing changed.

Hi there is a new version released，can you try again，if there still a problem ，please give me log. you can open Okcar setting app, click right bottom 5 times ，then a debug activity will opened，enable log option， the log will upload automatically. please give me you debug id.

Identifier 27247c9a , nothing changed, tried to reinstall everything too. Sorry for late answer

Tried to reinstall system several times, also tried to reboot lots of times, once system has started, but after cable reconnect didn’t start again. Tested lots of cables and also a cable with additional power, nothing changed.

I have received your log. Currently, we have vehicles with the same issue on our end, and we are working on finding a solution. I will reply here once there is progress. This is a somewhat complicated process that requires time for continuous experimentation.

Thx, if it’s needed I can help with tests

[leohuangyi]

Didn't help me, nothing changed.

Hi there is a new version released，can you try again，if there still a problem ，please give me log. you can open Okcar setting app, click right bottom 5 times ，then a debug activity will opened，enable log option， the log will upload automatically. please give me you debug id.

Identifier 27247c9a , nothing changed, tried to reinstall everything too. Sorry for late answer

Tried to reinstall system several times, also tried to reboot lots of times, once system has started, but after cable reconnect didn’t start again. Tested lots of cables and also a cable with additional power, nothing changed.

I have received your log. Currently, we have vehicles with the same issue on our end, and we are working on finding a solution. I will reply here once there is progress. This is a somewhat complicated process that requires time for continuous experimentation.

Thx, if it’s needed I can help with tests

Please provide me with your email so that we can stay in touch.

[Falseclock]

@leohuangyi

have the same issue with Hyundai Palisade and OnePlus 7 pro

[Falseclock]

@putiatin is any progress on your issue?