Not able to connect to mcp-atlassian

[GiJ03]

Hello All,

I want to connect https://github.com/sooperset/mcp-atlassian to Open WebUI. I ran the below command in terminal:

mcpo --port 8000 -- \ docker run -i --rm \ -e JIRA_URL="<my-comany-url" \ -e JIRA_USERNAME="<my-email-id" \ -e JIRA_API_TOKEN="<my-jira-token" \ ghcr.io/sooperset/mcp-atlassian:latest

In my terminal shows its running. Now I went to Admin Panel > Settings > Tools > and then added the details shown below

Once I click on Save in my terminal I get INFO: 127.0.0.1:51862 - "GET /openapi.json HTTP/1.1" 200 OK also in my chat it shows toggle of MCP Atlassian.

But when I asked How many JIRA tickets I have?, it showed a generic output not related to my Atlassian Account

Can someone please help?? I am really stuck at this point

[MaxPyx]

Make sure that you are using a model with tools support. With devstral or phi4 + tools template it works fine.

[GiJ03]

Sure will try, but my settings are correct right? Any modifications required there?

[GiJ03]

I tried in phi4:latest model, still its failing.

[GiJ03]

Additionally, I tried the same thing with devstral:24b model as well, and still got the same generic response and not related to my account:

[MaxPyx]

Try to check if it works using localhost:yourport/docs/. It should look like this:

[GiJ03]

Yes, In my browser http://localhost:8000/docs, I get same thing. Also I tried hitting one of the endoint in this swgger file, I am getting proper response but I dont know why its not working in open webui

[MaxPyx]

In your connection settings try this http://localhost:8000/

[MaxPyx]

Have you tried the /jira_search endpoint on this page http://localhost:8000/docs? What did it return?

[GiJ03]

The swagger endpoint returns valid data/response which I am looking for (with respect to my user/organisation).

But via open webui, its not returning the required data. Its returning a very generic response.

[MaxPyx]

So, the connection between Open WebUI and mcp-atlassian is technically established and functional for retrieving the OpenAPI schema.
In my settings, I have enabled public access to this tool. Also, check the model settings: temperature set to 0.15, context length greater than 32K, Function Calling set to default, and the system prompt configured with something like this: When working with Atlassian products, leverage your knowledge of Confluence Query Language (CQL) and Jira Query Language (JQL) to provide precise and effective queries.

[GiJ03]

I have tried the above suggestion but still not working. CHeck this:

1. I have made the MCP access to public:

2. As per your suggestion, I have changed the model setting as well:

3. But still its giving a very generic response:

Am I missing anything here?

[GiJ03]

By the way, I just realized that I’m running Open-WebUI locally, while the Jira tickets I’m querying are hosted on the cloud. Since Open-WebUI doesn’t have internet access, could that be the reason it’s unable to connect to the Atlassian MCP server and fetch actual tickets? If yes, then how to fix this?