Codex app keep reconnection

[aymenmerabta5]

What version of the Codex App are you using (From “About Codex” dialog)?

The first version of codex app on windows

What subscription do you have?

Business

What platform is your computer?

Windows 11 x64

What issue are you seeing?

This is the problem it keeps happening it makes developement slow, "stream disconnected before completion: An error occurred while processing your request. You can retry your request, or contact us through our help center at help.openai.com if the error persists. Please include the request ID 60ce5458-4dfd-4761-ac8b-e89f28b79e2c in your message.
" please fix it as soon as posssible and thanks team

What steps can reproduce the bug?

Just use codex app and the bug will appear

What is the expected behavior?

stream disconnected before completion: An error occurred while processing your request. You can retry your request, or contact us through our help center at help.openai.com if the error persists. Please include the request ID 60ce5458-4dfd-4761-ac8b-e89f28b79e2c in your message.

Additional information

No response

[github-actions]

Potential duplicates detected. Please review them and close your issue if it is a duplicate.

• stream disconnected before completion. Constant reconnects #11983
• Reconnecting loop #12458
• Codex spark timeout #11681
• Stream disconnect when working with spark model #11680

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[gsanpark]

Also happening on Mac OS Tahoe 26.3 + VS code Extension

stream disconnected before completion: An error occurred while processing your request. You can retry your request, or contact us through our help center at help.openai.com if the error persists. Please include the request ID 53e4dadc-c5e0-46ea-ae4a-bb6bb21cd68e in your message.

[bobbydd021-code]

Same here, Mac OS Tahoe Codex App

[etraut-openai]

If you see this, please use the /feedback slash command to upload your logs and session details, then post the thread ID here. That will allow me to look up your logs and diagnose further.

[gsanpark]

If you see this, please use the /feedback slash command to upload your logs and session details, then post the thread ID here. That will allow me to look up your logs and diagnose further.

Sent the feedback (019cbb6f-cf65-7620-ac25-87f8ed844694)

[etraut-openai]

@gsanpark, that's not a thread ID. It's a request ID. Sorry for the confusion. The thread ID is a GUID that represents the thread on your machine. It's also used when you upload the thread using /feedback.

[s0118-yu]

The plugin codex in Cursor on Mac OS 18 is also very slow, and it keeps getting stuck in the Reconnecting state, and a question needs to be thought about for more than 10 minutes.

[skoh5]

The same issue occurs. The session value confirmed in status command is "019cbbc3-66e4-7883-820b-ad7f4c2889f7".