Fix typos and improve formatting in Realtime Prompting Guide

- Corrected the spelling of "cought" to "cough" for accuracy.
- Enhanced the structure of escalation guidelines for better readability and clarity.
- Improved phrasing in the escalation section to provide clearer instructions for users.

Author: minh-hoque

examples/Realtime_prompting_guide.ipynb

@@ -1020,7 +1020,7 @@
    "id": "762c8ced",
    "metadata": {},
    "source": [
-    "In this example, the model asks for clarification after my *(very)* loud cought and unclear audio."
+    "In this example, the model asks for clarification after my *(very)* loud cough and unclear audio."
    ]
   },
   {
@@ -1866,21 +1866,20 @@
     "### Example\n",
     "```\n",
     "# Safety & Escalation\n",
-    "- When to escalate (no extra troubleshooting):\n",
-    "  - Safety risk (self-harm, threats, harassment)\n",
-    "  - User explicitly asks for a human\n",
-    "  - Severe dissatisfaction (e.g., “extremely frustrated,” repeated complaints, profanity)\n",
-    "  - **2** failed tool attempts on the same task **or** **3** consecutive no-match/no-input events\n",
-    "  - Out-of-scope or restricted (e.g., real-time news, financial/legal/medical advice)\n",
-    "\n",
-    "- Examples of what to say (Mandatory phrase before handoff):\n",
-    "  - “I'm sorry for the trouble — I'm transferring you to a specialist now. **.”\n",
-    "\n",
+    "When to escalate (no extra troubleshooting):\n",
+    "- Safety risk (self-harm, threats, harassment)\n",
+    "- User explicitly asks for a human\n",
+    "- Severe dissatisfaction (e.g., “extremely frustrated,” repeated complaints, profanity)\n",
+    "- **2** failed tool attempts on the same task **or** **3** consecutive no-match/no-input events\n",
+    "- Out-of-scope or restricted (e.g., real-time news, financial/legal/medical advice)\n",
+    "\n",
+    "What to say at the same time of calling the escalate_to_human tool (MANDATORY):\n",
+    "- “Thanks for your patience—I’m connecting you with a specialist now.”\n",
     "- Then call the tool: `escalate_to_human`\n",
     "\n",
-    "- Examples that would require escalation:\n",
-    "  - “This is the third time the reset didn’t work. Just get me a person.”\n",
-    "  - “I am extremely frustrated!”\n",
+    "Examples that would require escalation:\n",
+    "- “This is the third time the reset didn’t work. Just get me a person.”\n",
+    "- “I am extremely frustrated!”\n",
     "```"
    ]
   },