A Privacy-First approach to use AI for understanding our Customers Better!

[konarkmodi]

Get ready for an exciting story about how HolidayCheckGroup uses AI to transform call centre conversations with their customers into a symphony of insights.

Our design principles are centred on Security and Privacy to safeguard sensitive voice and data information. We’re not just making waves; we’re surfing the AI tide, harnessing the power of open-source models like whisper-large-v3 for understanding what people say and Mistral for helping us figure out how to use what they say to make things better.

Imagine a treasure trove of insights, locked within countless hours of call recordings. That’s where we started our quest - Buckle up for an adventure where technology meets human touch, and discover how we’re setting new benchmarks in user experience.

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