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| 1 | +# Open Interpreter Fulfillment Policy for the 01 Light |
| 2 | + |
| 3 | +This Policy outlines how **OPEN INTERPRETER, INC. DBA Open Interpreter** ("Company," "we," or "us") fulfills orders, handles shipping, and processes returns for the **01 Light** product. |
| 4 | + |
| 5 | +## 1. Product Description |
| 6 | + |
| 7 | +The **01 Light** is a physical product sold by Open Interpreter, Inc. |
| 8 | + |
| 9 | +## 2. Delivery Policy |
| 10 | + |
| 11 | +### 2.1. Shipping Methods |
| 12 | + |
| 13 | +We ship the **01 Light** via standard shipping through our preferred carriers. |
| 14 | + |
| 15 | +### 2.2. Shipping Timeframes |
| 16 | + |
| 17 | +We strive to process and ship orders promptly. Estimated delivery timeframes will be provided in the near future based on your shipping address and chosen shipping method. |
| 18 | + |
| 19 | +### 2.3. Shipping Fees |
| 20 | + |
| 21 | +Shipping fees, if applicable, will be calculated and displayed during checkout based on your shipping address and chosen shipping method. |
| 22 | + |
| 23 | +## 3. Refund Policy |
| 24 | + |
| 25 | +### 3.1. Defective Product |
| 26 | + |
| 27 | +If you receive a defective **01 Light**, please contact our customer support team within 14 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs. |
| 28 | + |
| 29 | +### 3.2. Incorrect Shipment |
| 30 | + |
| 31 | +If you receive an incorrect product, please contact our customer support team within 14 days of delivery. We will arrange for the correct product to be shipped to you and provide a prepaid shipping label for the return of the incorrect item. |
| 32 | + |
| 33 | +## 4. Return Policy |
| 34 | + |
| 35 | +### 4.1. Eligibility |
| 36 | + |
| 37 | +The **01 Light** may be returned within 30 days of delivery for a refund, provided that the product is unused, in its original packaging, and in resalable condition. |
| 38 | + |
| 39 | +### 4.2. Return Shipping |
| 40 | + |
| 41 | +The customer is responsible for return shipping costs, unless the return is due to our error (e.g., defective product or incorrect shipment). |
| 42 | + |
| 43 | +### 4.3. Refund Processing |
| 44 | + |
| 45 | +Upon receipt and inspection of the returned product, we will issue a refund for the purchase price, less any applicable restocking fees, to the original payment method. |
| 46 | + |
| 47 | +## 5. Cancellation Policy |
| 48 | + |
| 49 | +### 5.1. Order Cancellation |
| 50 | + |
| 51 | +You may cancel your order for the **01 Light** at no cost any time before the order has been processed and shipped. Please contact our customer support team to request a cancellation. |
| 52 | + |
| 53 | +### 5.2. Processed Orders |
| 54 | + |
| 55 | +Once an order has been processed and shipped, it can no longer be cancelled. You may request a return in accordance with our Return Policy. |
| 56 | + |
| 57 | +## 6. Customer Support |
| 58 | + |
| 59 | +For inquiries, requests, or concerns regarding your order, refund, return, or any other aspect of this Policy, please contact our customer support team at [email protected]. We will make every effort to address your concerns promptly and provide a satisfactory resolution in accordance with this Policy and applicable laws. |
| 60 | + |
| 61 | +This Policy is governed by and construed in accordance with the laws of the State of Washington, without giving effect to any principles of conflicts of law. |
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