Task: Enable possibility for endusers to provide general feedback

[In-Ko]

Understand the Task

What would you like to be added:
We need to provide an easy way for endusers to provide general feedback about the UI (not reporting bugs, that is something different).

The following things need to be kept in mind:

• There must be a way to specify in the frontend configuration, where a feedback-link on the UI links to (as different MCP platform installations might have different approaches to how feedback is provided)
• It should be possible to pass some metadata to the feedback channel (MCP UI Version for example)
• user is asked for satisfaction

Any further valuable resources.

_No response

What is required to accept the Task as done.

Done Criteria

• End users can provide general feedback with click of a button
• End user Feedback automatically contains: Name of MCP, Landscpe (Dev, Stage, ...), Version of Frontend/Backned (if available)

Always require

• User mail address (pre-filled from logged in user)
• Net Promoter Score (How likely are u going to recommend - 1-10)
• Free text - what is good/bad (placeholder: For features/bugs please use other templates)

Fallback version - :

• One static Github issue, add link in frontend:

Superb version by 11. June or we go fallback version:

• Form in Frontend, shoots message to a slack message.

Out of scope

• Anonymous
• Automated
• Sophisticated

[andreaskienle]

Some thoughts:

• In SAP UI5 apps there’s usually a button in the shellbar

  

• Could also think of moving the support ticket integration there (currently in the status table of the MCP)

  

[Hubert-Szczepanski-SAP]

We can use Slack web hook to get feedback from users and automatically put them on dedicated slack channel. We would have everything in one place and it's fairly easy to be done - just one request with proper data.

[enrico-kaack-comp]

my suggestion: Github Issue as we do for Create Support Ticket, but in a separate repo.
Or even simpler: Just an email adress?

[Hubert-Szczepanski-SAP]

@enrico-kaack-comp from what I understand this is not for bugs, but just for some suggestions / feedback. Do we want to create support tickets for every case like this?