[UX/UI] As a product person, I want to have regular user feedback, so I can make evidence based decisions #93
Description
Progress Summary
- Explored and Designed Funnel to capture insights
- Content for Landing page and Form
- Management Tool for gathering Notes/Insights, Secure and Flexible - Anytype
- Onboarded to MF, searched for relevant user research and people working with communities/brand
- Narrow down research goal (What assumptions are the most critical?)
- Create and host Landing Page with a Form with Refined Copy
- Use Discord for community, and Discover channels to screen for the most passionate user
- Identify MINA internal community experts
Initiative Summary: Integrating Regular User Feedback to Drive Product Decisions
This initiative aims to bridge the gap between internal product knowledge and user experience, ensuring the product evolves based on real-world usability and desirability feedback.
Problem Addressed
As product developers, we often have an in-depth understanding of our product, OpenMina Node, which makes it challenging to identify issues related to usability and desirability from an external user's perspective.
Solution
Create a closed group of passionate users to facilitate regular feedback sessions. Develop a systematic approach to gather, analyze, and iterate on user insights.
How It Works
- Channels: Discord, Telegram and MINA project members
- Landing Page: A dedicated page to attract and inform potential feedback participants.
- User Detail Form: A form to collect necessary user information for follow-up.
- Email Communication: Per user custom emails to schedule sessions based on the collected data and target initiative.
- Feedback Sessions: Regular Google Meet (or similar) sessions focused on specific themes such as Node usability and Technical Demo desirability.
- Knowledge Management System: A system to organize and manage notes and insights on usability and desirability.
Example Use Case: Rust Node Development
- Documentation Feedback: Understanding if the documentation is comprehensive and meets user needs.
- Usability Testing: Evaluating the ease of starting a node.
- Community Insights: Gathering community priorities regarding the Rust node.
Initiative Success Metrics
- Establish a group of approximately 20 passionate users focused on specific topics (e.g., node operators, zkApp developers, broader community).
- Generate actionable insights from regular calls tailored to specific user groups.
- Utilize insights to inform and drive product decisions.