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changed step from 3 to 5 business days
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modules/policy-incident.adoc

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@@ -25,7 +25,7 @@ The general workflow of how a new incident is managed by Red Hat:
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. After the initial investigation, the incident is assigned an incident lead, who coordinates the recovery efforts.
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. The incident lead manages all communication and coordination around recovery, including any relevant notifications or support case updates.
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. The incident is recovered.
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. The incident is documented and a root cause analysis is performed within 3 business days of the incident.
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. The incident is documented and a root cause analysis is performed within 5 business days of the incident.
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. A root cause analysis (RCA) draft document is shared with the customer within 7 business days of the incident.
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[id="notifications_{context}"]

modules/rosa-policy-incident.adoc

Lines changed: 1 addition & 1 deletion
Original file line numberDiff line numberDiff line change
@@ -25,7 +25,7 @@ When managing a new incident, Red Hat uses the following general workflow:
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. After the initial investigation, the incident is assigned an incident lead, who coordinates the recovery efforts.
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. An incident lead manages all communication and coordination around recovery, including any relevant notifications and support case updates.
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. The incident is recovered.
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. The incident is documented and a root cause analysis (RCA) is performed within 3 business days of the incident.
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. The incident is documented and a root cause analysis (RCA) is performed within 5 business days of the incident.
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. An RCA draft document will be shared with the customer within 7 business days of the incident.
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[id="rosa-policy-notifications_{context}"]

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