added bullets to responsibility tables and notes about SRE help

Author: aldiazRH

modules/policy-shared-responsibility.adoc

@@ -78,9 +78,12 @@ Red Hat is responsible for enabling changes to the cluster infrastructure and se
 * Request and configure any additional service load balancers for specific services.
 
 |Cluster version
-|* Communicate schedule and status of upgrades for minor and maintenance versions.
+|* Enable upgrade scheduling process.
+* Monitor upgrade progress and remedy any issues encountered.
 * Publish changelogs and release notes for minor and maintenance upgrades.
-|* Work with Red Hat to establish maintenance start times for upgrades.
+|* Schedule maintenance version upgrades either immediately, for the future, or have automatic upgrades.
+* Acknowledge and schedule minor version upgrades.
+* Ensure the cluster version stays on a supported minor version.
 * Test customer applications on minor and maintenance versions to ensure compatibility.
 
 |Capacity management

modules/rosa-policy-shared-responsibility.adoc

@@ -77,9 +77,12 @@ Red Hat is responsible for enabling changes to the cluster infrastructure and se
 - Request and configure any additional service load balancers for specific services.
 
 |Cluster version
-|- Communicate schedule and status of upgrades for minor and maintenance versions.
+|- Enable upgrade scheduling process.
+- Monitor upgrade progress and remedy any issues encountered.
 - Publish change logs and release notes for minor and maintenance upgrades.
-|- Work with Red Hat to establish maintenance start times for upgrades.
+|- Schedule maintenance version upgrades either immediately, for the future, or have automatic upgrades.
+- Acknowledge and schedule minor version upgrades.
+- Ensure the cluster version stays on a supported minor version.
 - Test customer applications on minor and maintenance versions to ensure compatibility.
 
 |Capacity management

upgrading/osd-upgrades.adoc

@@ -9,6 +9,8 @@ toc::[]
 [role="_abstract"]
 You can schedule automatic or manual upgrade policies to update the version of your {product-title} clusters. Upgrading {product-title} clusters can be done through {cluster-manager-first} or {cluster-manager} CLI.
 
+Red Hat Site Reliability Engineers (SREs) monitor upgrade progress and remedy any issues encountered.
+
 include::modules/upgrade.adoc[leveloffset=+1]
 
 [role="_additional-resources"]

upgrading/rosa-upgrading-sts.adoc

@@ -11,6 +11,8 @@ toc::[]
 
 To plan an upgrade, review the xref:../rosa_architecture/rosa_policy_service_definition/rosa-life-cycle.adoc#rosa-life-cycle[{product-title} update life cycle]. The life cycle page includes release definitions, support and upgrade requirements, installation policy information and life cycle dates.
 
+Upgrades are manually initiated or automatically scheduled. Red Hat Site Reliability Engineers (SREs) monitor upgrade progress and remedy any issues encountered.
+
 [id="rosa-sts-upgrading-a-cluster-with-sts"]
 == Upgrading a ROSA cluster that uses STS
 

upgrading/rosa-upgrading.adoc

@@ -11,6 +11,8 @@ toc::[]
 
 To plan an upgrade, review the xref:../rosa_architecture/rosa_policy_service_definition/rosa-life-cycle.adoc#rosa-life-cycle[{product-title} update life cycle]. The life cycle page includes release definitions, support and upgrade requirements, installation policy information and life cycle dates.
 
+Upgrades are manually initiated or automatically scheduled. Red Hat Site Reliability Engineers (SREs) monitor upgrade progress and remedy any issues encountered.
+
 [id="rosa-sts-upgrading-a-cluster"]
 == Upgrading a ROSA cluster
 There are three methods to upgrade {product-title} (ROSA) clusters: