Merge pull request #89251 from bergerhoffer/OCPBUGS-14747

OCPBUGS#14747: Removing redhat-support-tool since it no longer ships …

Author: bergerhoffer

modules/about-toolbox.adoc

@@ -7,7 +7,7 @@
 = About `toolbox`
 
 ifndef::openshift-origin[]
-`toolbox` is a tool that starts a container on a {op-system-first} system. The tool is primarily used to start a container that includes the required binaries and plugins that are needed to run commands such as `sosreport` and `redhat-support-tool`.
+`toolbox` is a tool that starts a container on a {op-system-first} system. The tool is primarily used to start a container that includes the required binaries and plugins that are needed to run commands such as `sosreport`.
 
 The primary purpose for a `toolbox` container is to gather diagnostic information and to provide it to Red Hat Support. However, if additional diagnostic tools are required, you can add RPM packages or run an image that is an alternative to the standard support tools image.
 endif::openshift-origin[]

modules/support-collecting-network-trace.adoc

@@ -109,15 +109,6 @@ $ tcpdump -nn -s 0 -i ens5 -w /host/var/tmp/my-cluster-node_$(date +%d_%m_%Y-%H_
 
 . Provide the `tcpdump` capture file to Red Hat Support for analysis, using one of the following methods.
 +
-* Upload the file to an existing Red Hat support case directly from an {product-title} cluster.
-.. From within the toolbox container, run `redhat-support-tool` to attach the file directly to an existing Red Hat Support case. This example uses support case ID `01234567`:
-+
-[source,terminal]
-----
-# redhat-support-tool addattachment -c 01234567 /host/var/tmp/my-tcpdump-capture-file.pcap <1>
-----
-<1> The toolbox container mounts the host's root directory at `/host`. Reference the absolute path from the toolbox container's root directory, including `/host/`, when specifying files to upload through the `redhat-support-tool` command.
-+
 * Upload the file to an existing Red Hat support case.
 
 .. Concatenate the `sosreport` archive by running the `oc debug node/<node_name>` command and redirect the output to a file. This command assumes you have exited the previous `oc debug` session:

modules/support-generating-a-sosreport-archive.adoc

@@ -114,15 +114,6 @@ The checksum is: 382ffc167510fd71b4f12a4f40b97a4e
 
 . Provide the `sosreport` archive to Red Hat Support for analysis, using one of the following methods.
 +
-* Upload the file to an existing Red Hat support case directly from an {product-title} cluster.
-.. From within the toolbox container, run `redhat-support-tool` to attach the archive directly to an existing Red Hat support case. This example uses support case ID `01234567`:
-+
-[source,terminal]
-----
-# redhat-support-tool addattachment -c 01234567 /host/var/tmp/my-sosreport.tar.xz <1>
-----
-<1> The toolbox container mounts the host's root directory at `/host`. Reference the absolute path from the toolbox container's root directory, including `/host/`, when specifying files to upload through the `redhat-support-tool` command.
-+
 * Upload the file to an existing Red Hat support case.
 .. Concatenate the `sosreport` archive by running the `oc debug node/<node_name>` command and redirect the output to a file. This command assumes you have exited the previous `oc debug` session:
 +

modules/support-providing-diagnostic-data-to-red-hat.adoc

@@ -6,7 +6,7 @@
 [id="support-providing-diagnostic-data-to-red-hat_{context}"]
 = Providing diagnostic data to Red Hat Support
 
-When investigating {product-title} issues, Red Hat Support might ask you to upload diagnostic data to a support case. Files can be uploaded to a support case through the Red Hat Customer Portal, or from an {product-title} cluster directly by using the `redhat-support-tool` command.
+When investigating {product-title} issues, Red Hat Support might ask you to upload diagnostic data to a support case. Files can be uploaded to a support case through the Red Hat Customer Portal.
 
 .Prerequisites
 

support/index.adoc

@@ -54,7 +54,6 @@ ifndef::openshift-rosa,openshift-rosa-hcp,openshift-dedicated[]
 endif::openshift-rosa,openshift-rosa-hcp,openshift-dedicated[]
 * *Cluster node journal logs*: Gather `journald` unit logs and logs within `/var/log` on individual cluster nodes to troubleshoot node-related issues.
 * *A network trace*: Provide a network packet trace from a specific {product-title} cluster node or a container to Red Hat Support to help troubleshoot network-related issues.
-* *Diagnostic data*: Use the `redhat-support-tool` command to gather(?) diagnostic data about your cluster.
 
 [id='support-overview-troubleshooting-issues']
 == Troubleshooting issues