Merge pull request #41544 from bmcelvee/OSDOCS-3052

OSDOCS-3052: Fix submitting a support case doc for OSD

Author: bmcelvee

modules/support-submitting-a-case.adoc

@@ -11,9 +11,17 @@
 
 .Prerequisites
 
+ifndef::openshift-dedicated[]
+* You have access to the cluster as a user with the `cluster-admin` role.
 * You have installed the OpenShift CLI (`oc`).
+endif::openshift-dedicated[]
+ifdef::openshift-dedicated[]
+* You have access to the {cluster-manager-first}.
+endif::openshift-dedicated[]
 * You have a Red Hat Customer Portal account.
-* You have access to {cluster-manager-url}.
+ifndef::openshift-dedicated[]
+* You have a Red Hat standard or premium Subscription.
+endif::openshift-dedicated[]
 
 .Procedure
 
@@ -37,6 +45,14 @@ if this is not already autofilled).
 . Ensure that the account information presented is as expected, and if not, amend accordingly.
 
 . Check that the autofilled {product-title} Cluster ID is correct. If it is not, manually obtain your cluster ID.
+ifdef::openshift-dedicated[]
++
+* To manually obtain your cluster ID using {cluster-manager-url}:
+.. Navigate to *Clusters*.
+.. Click on the name of the cluster you need to open a support case for.
+.. Find the value in the *Cluster ID* field of the *Details* section of the *Overview* tab.
+endif::openshift-dedicated[]
+ifndef::openshift-dedicated[]
 +
 * To manually obtain your cluster ID using the {product-title} web console:
 .. Navigate to *Home* -> *Dashboards* -> *Overview*.
@@ -52,14 +68,18 @@ if this is not already autofilled).
 ----
 $ oc get clusterversion -o jsonpath='{.items[].spec.clusterID}{"\n"}'
 ----
+endif::openshift-dedicated[]
 
 . Complete the following questions where prompted and then click *Continue*:
 +
 * Where are you experiencing the behavior? What environment?
 * When does the behavior occur? Frequency? Repeatedly? At certain times?
 * What information can you provide around time-frames and the business impact?
 
-. Upload relevant diagnostic data files and click *Continue*. It is recommended to include data gathered using the `oc adm must-gather` command as a starting point, plus any issue specific data that is not collected by that command.
+. Upload relevant diagnostic data files and click *Continue*.
+ifndef::openshift-dedicated[]
+It is recommended to include data gathered using the `oc adm must-gather` command as a starting point, plus any issue specific data that is not collected by that command.
+endif::openshift-dedicated[]
 
 . Input relevant case management details and click *Continue*.