Merge pull request #516 from oracle-devrel/jcg-ai-lang-whatsapp-customer-helpmate

Added a new AI Language use case using OIC and Whatsapp Webhooks

Author: al3xne

ai-and-app-modernisation/ai-services/ai-language/README.md

@@ -21,6 +21,10 @@ OCI Language is a cloud-based AI service for performing sophisticated text analy
 ## Reusable Assets
 
 - [OCI AI Language Service introduction video](https://www.youtube.com/watch?v=-t6jje8SRXU)
+- [Enabling a WhatsApp Customer HelpMate using OCI Generative AI, AI Language & Integration](https://www.youtube.com/watch?v=ryo3wVB_69E)
+    - Use OCI Generative AI (in pre-availability) for "Customer Service Quick Replies" Generation for Whatsapp Neutral Messages (customer questions, queries, etc.), sentence-level sentiment analysis from OCI AI Language to uncover overall sentiment and set service ticket severity for negative Whatsapp messages, automatically classify Customer Service tickets through OCI AI Language custom text classification and aspect-based sentiment analysis (ABSA) services.
+    - Learn how Oracle Integration Cloud and Oracle Cloud Infrastructure (OCI) Streaming allow real-time capture of WhatsApp messages.
+    - All this automation using OCI AI Services APIs orchestrated by Oracle Integration Cloud (using no-code integration approach)
 - [Enabling an Event-Driven, Real-Time Twitter Sentiment Analysis Dashboard Demo ](https://www.youtube.com/watch?v=9hvUxLSE3Vg)
 - [Smarter Apps with AI, OIC partner community webcast June 2023](https://videohub.oracle.com/media/Smarter+AI+Apps+with+OIC+partner+community+webcast+June+2023-1080p30/1_m2yjnvf9)
     - OCI Language and Document Understanding are cloud-based AI services for performing sophisticated text analysis and extracting data from all kinds of documents e.g. Passport, Driving License, Invoices, Receipt etc. You can use these services to build intelligent applications by leveraging REST APIs. You can use these services to build intelligent applications by leveraging REST APIs and automate using Oracle Integration Cloud. This allows you to process unstructured text for use cases such as sentiment analysis, service ticket classification, document extraction, and more using pretrained models or your own custom models leveraging OCI Data Labelling.