Merge branch 'main' into data-science-and-ml-vat

Author: vatudorache

ai-and-app-modernisation/ai-services/README.md

@@ -17,4 +17,4 @@ Copyright (c) 2023 Oracle and/or its affiliates.
 
 Licensed under the Universal Permissive License (UPL), Version 1.0.
 
-See [LICENSE](https://github.com/oracle-devrel/technology-engineering/blob/folder-structure/LICENSE) for more details.
+See [LICENSE](https://github.com/oracle-devrel/technology-engineering/blob/main/LICENSE) for more details.

ai-and-app-modernisation/ai-services/ai-document-understanding/README.md

@@ -13,7 +13,13 @@ Oracle Cloud Infrastructure (OCI) Document Understanding is an AI service that e
 # Team Publications
 
 ## Reusable Assets Overview
- 
+
+- [Cloud Coaching - AI Based & Real Time Gmail Invoice Documents Processing into Oracle Fusion ERP Cloud](https://youtu.be/wq7HH-WYslU?si=wBqH5eEkcC0hYKqj)
+    How can you speed up your Account Payable Invoice Processing Cycle? Document Understanding and OCI Intelligent Automation Engine running on top of Oracle Fusion ERP Cloud can help:
+    - Through a live demo, we show how to use it to enable an AI-based, Event-Driven and Real-Time Invoice Processing Solution into Oracle Fusion ERP Cloud on top of Gmail Invoices as Attachments
+    - Learn how Oracle Integration Cloud combined with OCI Streaming to allow real-time capture of Gmail Messages (leveraging Gmail Push Notifications via Google Cloud Pub/Sub)
+    - Then, using AI Document Understanding, uncover Invoice Documents Data using the Key-Value Extraction and automatically load it into Oracle Fusion ERP Cloud using Oracle Integration Cloud's native connectors
+
 - [Cloud Coaching - Automating Invoice Handling using OIC and AI Document Understanding Service](https://www.youtube.com/watch?v=pjdQzFscOrk)
     - In this session, we demonstrate how you can use OCI AI Document Understanding service's pre-trained models to extract key information from invoices and use Oracle Integration Cloud to automate the whole process. It also includes kick-starting process workflows where human intervention is required.
 - [Demo: Automate Invoice Handling - Oracle Integration Cloud & AI Document Understanding Service](https://youtu.be/k72CcNhmOjs)

ai-and-app-modernisation/ai-services/ai-language/README.md

@@ -21,6 +21,10 @@ OCI Language is a cloud-based AI service for performing sophisticated text analy
 ## Reusable Assets
 
 - [OCI AI Language Service introduction video](https://www.youtube.com/watch?v=-t6jje8SRXU)
+- [Enabling a WhatsApp Customer HelpMate using OCI Generative AI, AI Language & Integration](https://www.youtube.com/watch?v=ryo3wVB_69E)
+    - Use OCI Generative AI (in pre-availability) for "Customer Service Quick Replies" Generation for Whatsapp Neutral Messages (customer questions, queries, etc.), sentence-level sentiment analysis from OCI AI Language to uncover overall sentiment and set service ticket severity for negative Whatsapp messages, automatically classify Customer Service tickets through OCI AI Language custom text classification and aspect-based sentiment analysis (ABSA) services.
+    - Learn how Oracle Integration Cloud and Oracle Cloud Infrastructure (OCI) Streaming allow real-time capture of WhatsApp messages.
+    - All this automation using OCI AI Services APIs orchestrated by Oracle Integration Cloud (using no-code integration approach)
 - [Enabling an Event-Driven, Real-Time Twitter Sentiment Analysis Dashboard Demo ](https://www.youtube.com/watch?v=9hvUxLSE3Vg)
 - [Smarter Apps with AI, OIC partner community webcast June 2023](https://videohub.oracle.com/media/Smarter+AI+Apps+with+OIC+partner+community+webcast+June+2023-1080p30/1_m2yjnvf9)
     - OCI Language and Document Understanding are cloud-based AI services for performing sophisticated text analysis and extracting data from all kinds of documents e.g. Passport, Driving License, Invoices, Receipt etc. You can use these services to build intelligent applications by leveraging REST APIs. You can use these services to build intelligent applications by leveraging REST APIs and automate using Oracle Integration Cloud. This allows you to process unstructured text for use cases such as sentiment analysis, service ticket classification, document extraction, and more using pretrained models or your own custom models leveraging OCI Data Labelling.

ai-and-app-modernisation/ai-services/oracle-digital-assistant/README.md

@@ -10,6 +10,9 @@ Oracle Digital Assistant is a platform powered by artificial intelligence, speci
 
 # Team Publications
 
+- [Solution Definition Document - Oracle Digital Assistant](#team-publications)
+    - A Template to use for ODA projects
+
 ## Cloud Coaching & Live Labs
 
 - [Cloud Coaching - Art of the possible Digital Assistant](https://www.youtube.com/watch?v=zPmfjuYQCGg&t=49s)
@@ -21,6 +24,11 @@ Oracle Digital Assistant is a platform powered by artificial intelligence, speci
 - [Live Lab - Immerse Conversational Interfaces](https://apexapps.oracle.com/pls/apex/r/dbpm/livelabs/view-workshop?wid=3452&clear=RR,180&session=112146561197244)
     - How to combine Digital Assistant with other AI Services
 
+## Workshops
+
+- [Conversational AI / Digital Assistant Approach Workshop](./oda-workshop/README.md)
+    - Conversational Design Experience in short CDX 
+
 ## Blogs
 
 - [Data Picker ](https://www.youtube.com/watch?v=zPmfjuYQCGg&t=49s)
@@ -58,4 +66,4 @@ Copyright (c) 2023 Oracle and/or its affiliates.
 
 Licensed under the Universal Permissive License (UPL), Version 1.0.
 
-See [LICENSE](https://github.com/oracle-devrel/technology-engineering/blob/folder-structure/LICENSE) for more details.
+See [LICENSE](https://github.com/oracle-devrel/technology-engineering/blob/main/LICENSE) for more details.

ai-and-app-modernisation/ai-services/oracle-digital-assistant/oda-workshop/README.md

@@ -0,0 +1,58 @@
+# Conversational AI / Digital Assistant Approach Workshop
+
+## Overview
+
+Organizations are looking for ways to improve the customer
+experience and employee experience. With the rise of
+(Conversational) AI and social channels like WhatsApp, Slack,
+Twitter, MS Teams, Facebook Messenger and others, the use of
+Digital Assistants becomes more and more apparent.
+Oracle Digital Assistant is recognized by Gartner and IDC as
+one of the leading vendors in this domain. With deployments
+in all sorts of industries like Financial Services, Telco’s to local
+governments, Oracle Digital Assistant has proven to be
+powerfull in all sorts of use cases.
+
+This approach workshop (Conversational Design Experience in
+short CDX) is meant to deeply understand the customer
+processes and application landscape to help define the most
+powerful use cases for Conversational AI.
+
+With the help of design thinking methods and experienced
+Conversational AI specialist this workshop is a proven
+methodology and many customers have used it as a major
+stepping stone in a successful Conversational AI strategy.
+
+## Benefits
+
+Deeper understanding of  the value of Conversational AI;
+
+- use cases, channels and integrations
+- Persona based thinking to uncover real value
+- High level understanding of target architecture
+
+## More Details
+
+- How to request this workshop: please reach out to your Oracle Account Team
+- Delivered by EMEA AI Services Cloud Specialists
+- How it is delivered: Zoom &  Whiteboarding Tools
+- Customer audience, CTO, LoB Representatives, Enterprise and Integration, Architects, Developers
+- Workshop Duration; 3-4 Hours
+
+## Agenda
+
+1. Introduction
+2. User Persona’s; understanding the users
+3. Use Cases; deep dive in the core use cases of users and understand key value
+4. Bot Persona; understand the heart and mind of the Digital Assistant. How to uncover more value with a well-designed bot persona.
+5. Build out first conversational flows, understand integrations and high-level architecture
+6. Next Steps.
+
+# License
+
+Copyright (c) 2023 Oracle and/or its affiliates.
+
+Licensed under the Universal Permissive License (UPL), Version 1.0.
+
+See [LICENSE](https://github.com/oracle-devrel/technology-engineering/blob/main/LICENSE) for more details.
+

ai-and-app-modernisation/ai-services/oracle-digital-assistant/LICENSE renamed to ai-and-app-modernisation/ai-services/oracle-digital-assistant/solution-definition/LICENSE

@@ -1,35 +1,35 @@
-Copyright (c) 2021 Oracle and/or its affiliates.
-
-The Universal Permissive License (UPL), Version 1.0
-
-Subject to the condition set forth below, permission is hereby granted to any
-person obtaining a copy of this software, associated documentation and/or data
-(collectively the "Software"), free of charge and under any and all copyright
-rights in the Software, and any and all patent rights owned or freely
-licensable by each licensor hereunder covering either (i) the unmodified
-Software as contributed to or provided by such licensor, or (ii) the Larger
-Works (as defined below), to deal in both
-
-(a) the Software, and
-(b) any piece of software and/or hardware listed in the lrgrwrks.txt file if
-one is included with the Software (each a "Larger Work" to which the Software
-is contributed by such licensors),
-
-without restriction, including without limitation the rights to copy, create
-derivative works of, display, perform, and distribute the Software and make,
-use, sell, offer for sale, import, export, have made, and have sold the
-Software and the Larger Work(s), and to sublicense the foregoing rights on
-either these or other terms.
-
-This license is subject to the following condition:
-The above copyright notice and either this complete permission notice or at
-a minimum a reference to the UPL must be included in all copies or
-substantial portions of the Software.
-
-THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
-IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
-FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
-AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
-LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
-OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+Copyright (c) 2021 Oracle and/or its affiliates.
+
+The Universal Permissive License (UPL), Version 1.0
+
+Subject to the condition set forth below, permission is hereby granted to any
+person obtaining a copy of this software, associated documentation and/or data
+(collectively the "Software"), free of charge and under any and all copyright
+rights in the Software, and any and all patent rights owned or freely
+licensable by each licensor hereunder covering either (i) the unmodified
+Software as contributed to or provided by such licensor, or (ii) the Larger
+Works (as defined below), to deal in both
+
+(a) the Software, and
+(b) any piece of software and/or hardware listed in the lrgrwrks.txt file if
+one is included with the Software (each a "Larger Work" to which the Software
+is contributed by such licensors),
+
+without restriction, including without limitation the rights to copy, create
+derivative works of, display, perform, and distribute the Software and make,
+use, sell, offer for sale, import, export, have made, and have sold the
+Software and the Larger Work(s), and to sublicense the foregoing rights on
+either these or other terms.
+
+This license is subject to the following condition:
+The above copyright notice and either this complete permission notice or at
+a minimum a reference to the UPL must be included in all copies or
+substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
 SOFTWARE.