Merge branch 'main' into prabhakar-content-branch

Author: al3xne

ai-and-app-modernisation/ai-services/README.md

@@ -17,4 +17,4 @@ Copyright (c) 2023 Oracle and/or its affiliates.
 
 Licensed under the Universal Permissive License (UPL), Version 1.0.
 
-See [LICENSE](https://github.com/oracle-devrel/technology-engineering/blob/folder-structure/LICENSE) for more details.
+See [LICENSE](https://github.com/oracle-devrel/technology-engineering/blob/main/LICENSE) for more details.

ai-and-app-modernisation/ai-services/oracle-digital-assistant/LICENSE

@@ -21,6 +21,11 @@ Oracle Digital Assistant is a platform powered by artificial intelligence, speci
 - [Live Lab - Immerse Conversational Interfaces](https://apexapps.oracle.com/pls/apex/r/dbpm/livelabs/view-workshop?wid=3452&clear=RR,180&session=112146561197244)
     - How to combine Digital Assistant with other AI Services
 
+## Workshops
+
+- [Conversational AI / Digital Assistant Approach Workshop](./oda-workshop/README.md)
+    - Conversational Design Experience in short CDX 
+
 ## Blogs
 
 - [Data Picker ](https://www.youtube.com/watch?v=zPmfjuYQCGg&t=49s)
@@ -58,4 +63,4 @@ Copyright (c) 2023 Oracle and/or its affiliates.
 
 Licensed under the Universal Permissive License (UPL), Version 1.0.
 
-See [LICENSE](https://github.com/oracle-devrel/technology-engineering/blob/folder-structure/LICENSE) for more details.
+See [LICENSE](https://github.com/oracle-devrel/technology-engineering/blob/main/LICENSE) for more details.

ai-and-app-modernisation/ai-services/oracle-digital-assistant/README.md

@@ -0,0 +1,58 @@
+# Conversational AI / Digital Assistant Approach Workshop
+
+## Overview
+
+Organizations are looking for ways to improve the customer
+experience and employee experience. With the rise of
+(Conversational) AI and social channels like WhatsApp, Slack,
+Twitter, MS Teams, Facebook Messenger and others, the use of
+Digital Assistants becomes more and more apparent.
+Oracle Digital Assistant is recognized by Gartner and IDC as
+one of the leading vendors in this domain. With deployments
+in all sorts of industries like Financial Services, Telco’s to local
+governments, Oracle Digital Assistant has proven to be
+powerfull in all sorts of use cases.
+
+This approach workshop (Conversational Design Experience in
+short CDX) is meant to deeply understand the customer
+processes and application landscape to help define the most
+powerful use cases for Conversational AI.
+
+With the help of design thinking methods and experienced
+Conversational AI specialist this workshop is a proven
+methodology and many customers have used it as a major
+stepping stone in a successful Conversational AI strategy.
+
+## Benefits
+
+Deeper understanding of  the value of Conversational AI;
+
+- use cases, channels and integrations
+- Persona based thinking to uncover real value
+- High level understanding of target architecture
+
+## More Details
+
+- How to request this workshop: please reach out to your Oracle Account Team
+- Delivered by EMEA AI Services Cloud Specialists
+- How it is delivered: Zoom &  Whiteboarding Tools
+- Customer audience, CTO, LoB Representatives, Enterprise and Integration, Architects, Developers
+- Workshop Duration; 3-4 Hours
+
+## Agenda
+
+1. Introduction
+2. User Persona’s; understanding the users
+3. Use Cases; deep dive in the core use cases of users and understand key value
+4. Bot Persona; understand the heart and mind of the Digital Assistant. How to uncover more value with a well-designed bot persona.
+5. Build out first conversational flows, understand integrations and high-level architecture
+6. Next Steps.
+
+# License
+
+Copyright (c) 2023 Oracle and/or its affiliates.
+
+Licensed under the Universal Permissive License (UPL), Version 1.0.
+
+See [LICENSE](https://github.com/oracle-devrel/technology-engineering/blob/main/LICENSE) for more details.
+