Sync issue template

Author: cjbj

.github/issue_template.md

@@ -5,7 +5,11 @@
 Describe exactly what you did and what you want to happen.
 Use the questions at the bottom of this template as a guide.
 
-Use Markdown syntax, particularly for code blocks: see https://help.github.com/articles/basic-writing-and-formatting-syntax/
+Use Markdown syntax, particularly for code blocks: see https://help.github.com/articles/basic-writing-and-formatting-syntax/#quoting-code
+
+### For security issues:
+
+See https://www.oracle.com/support/assurance/vulnerability-remediation/reporting-security-vulnerabilities.html for how to report security issues.
 
 ### For installation issues:
 
@@ -14,21 +18,33 @@ Use a gist for screen output and logs: see https://gist.github.com/
 
 Review the install instructions at https://github.com/oracle/node-oracledb/blob/master/INSTALL.md
 
-Review your output and logs.  **Google any errors**
-Try to install in a different way.  Try some potential solutions.
+Use `npm install --verbose oracledb`.  Review your output and logs.
+Try to install in a different way.  **Google anything that looks like an error.**  Try some potential solutions.
+
+For Node 4 onwards, you need a compiler with C++11 support.  On Linux use GCC 4.7 or later.
+
+Did the error indicate a network connection issue?  Do you need to set `http_proxy`?
+
+Try running `npm cache clean` and deleting the `node_modules/oracledb` directory.
+
+Do you have an old version of `node-gyp` installed?  Try updating it.  Also try deleting `$HOME/.node-gyp` or equivalent.
 
 #### Answer the following questions:
 
-1. What error(s) you are seeing?
+1. What is your version of Node.js?  Run examples/version.js to find versions.
+
+2. What version of node-oracledb are you using?
+
+3. What is the version of your Oracle client (e.g. Instant Client)?  How was it installed?  Where it is installed?
 
-2. What *exact* command caused the problem (e.g. what command did you try to install with)?  Who were you logged in as?
+4. What is the version of Oracle Database?
 
-3. What environment variables did you set?  How *exactly* did you set them?
+5. What is your OS and version?
 
-4. What is your version of Node.js?
+6. What compiler version did you use?  For example, with GCC, run `gcc --version`
 
-5. What is your version of the Oracle client (e.g. Instant Client)?  How was it installed?  Where it is installed?
+7. What environment variables did you set?  How *exactly* did you set them?
 
-6. What is your OS and version?
+8. What *exact* command caused the problem (e.g. what command did you try to install with)?  Who were you logged in as?
 
-7. What compiler version did you use?
+9. What error(s) you are seeing?