Unable to detect device in Jetson agx orin

[DaojiePENG]

I installed the sdk but cannot use the camera. I use jetpack 6.2.

@ubuntu:~/Downloads$ sudo OrbbecViewer
2025-11-15 21:49:18.500 INFO  [31226] [loggerInit@15] **********************************************
2025-11-15 21:49:18.500 INFO  [31226] [loggerInit@16]  OrbbecViewer launched! Welcome!! 
2025-11-15 21:49:18.500 INFO  [31226] [loggerInit@17]  	- Version: V2.5.5
2025-11-15 21:49:18.500 INFO  [31226] [loggerInit@18]  	- Company: Orbbec Inc.
2025-11-15 21:49:18.500 INFO  [31226] [loggerInit@19]  	- Website: https://www.orbbec.com/
2025-11-15 21:49:18.500 INFO  [31226] [loggerInit@20]  	- Documentation: 
2025-11-15 21:49:18.500 INFO  [31226] [loggerInit@21] **********************************************
2025-11-15 21:49:18.500 WARN  [31226] [loggerInit@22] Note: If any connected device is missing, please make sure the required permissions are enabled.
2025-11-15 21:49:18.500 WARN  [31226] [loggerInit@23] More details in: https://github.com/orbbec/OrbbecSDK_v2?tab=readme-ov-file#21-environment-setup
[11/15 21:49:19.056952][debug][31226][FrameMemoryPool.cpp:29] FrameMemoryPool created!
[11/15 21:49:19.058922][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: DisparityTransform
[11/15 21:49:19.058979][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: HoleFillingFilter
[11/15 21:49:19.059024][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: NoiseRemovalFilter
[11/15 21:49:19.059074][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: SpatialAdvancedFilter
[11/15 21:49:19.059096][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: TemporalFilter
[11/15 21:49:19.059110][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: DepthResize
[11/15 21:49:19.059120][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: EdgeNoiseRemovalFilter
[11/15 21:49:19.059131][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: HardwareD2DCorrectionFilter
[11/15 21:49:19.059140][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: OpenNIDisparityTransform
[11/15 21:49:19.059150][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: SpatialFastFilter
[11/15 21:49:19.059161][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: SpatialModerateFilter
[11/15 21:49:19.060669][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: G2XLDecompress
[11/15 21:49:19.060734][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: FrameUnpacker
[11/15 21:49:19.060757][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: G2PixelOffsetFix
[11/15 21:49:19.060773][debug][31226][PrivFilterLoader.cpp:168] Private filter creator created: ConfidenceEstimator
[11/15 21:49:19.060894][info][31226][FilterFactory.cpp:32] Registered 29 filter creators
[11/15 21:49:19.060917][info][31226][FilterFactory.cpp:34]  - Align
[11/15 21:49:19.060935][info][31226][FilterFactory.cpp:34]  - ConfidenceEstimator
[11/15 21:49:19.060948][info][31226][FilterFactory.cpp:34]  - DecimationFilter
[11/15 21:49:19.060961][info][31226][FilterFactory.cpp:34]  - DepthResize
[11/15 21:49:19.060973][info][31226][FilterFactory.cpp:34]  - DisparityTransform
[11/15 21:49:19.060986][info][31226][FilterFactory.cpp:34]  - EdgeNoiseRemovalFilter
[11/15 21:49:19.060998][info][31226][FilterFactory.cpp:34]  - FormatConverter
[11/15 21:49:19.061009][info][31226][FilterFactory.cpp:34]  - FrameFlip
[11/15 21:49:19.061021][info][31226][FilterFactory.cpp:34]  - FrameMirror
[11/15 21:49:19.061033][info][31226][FilterFactory.cpp:34]  - FrameRotate
[11/15 21:49:19.061045][info][31226][FilterFactory.cpp:34]  - FrameUnpacker
[11/15 21:49:19.061057][info][31226][FilterFactory.cpp:34]  - G2PixelOffsetFix
[11/15 21:49:19.061068][info][31226][FilterFactory.cpp:34]  - G2XLDecompress
[11/15 21:49:19.061080][info][31226][FilterFactory.cpp:34]  - HDRMerge
[11/15 21:49:19.061093][info][31226][FilterFactory.cpp:34]  - HardwareD2DCorrectionFilter
[11/15 21:49:19.061105][info][31226][FilterFactory.cpp:34]  - HoleFillingFilter
[11/15 21:49:19.061116][info][31226][FilterFactory.cpp:34]  - IMUCorrector
[11/15 21:49:19.061129][info][31226][FilterFactory.cpp:34]  - IMUFrameReversion
[11/15 21:49:19.061140][info][31226][FilterFactory.cpp:34]  - NoiseRemovalFilter
[11/15 21:49:19.061150][info][31226][FilterFactory.cpp:34]  - OpenNIDisparityTransform
[11/15 21:49:19.061160][info][31226][FilterFactory.cpp:34]  - PixelValueOffset
[11/15 21:49:19.061169][info][31226][FilterFactory.cpp:34]  - PixelValueScaler
[11/15 21:49:19.061178][info][31226][FilterFactory.cpp:34]  - PointCloudFilter
[11/15 21:49:19.061189][info][31226][FilterFactory.cpp:34]  - SequenceIdFilter
[11/15 21:49:19.061201][info][31226][FilterFactory.cpp:34]  - SpatialAdvancedFilter
[11/15 21:49:19.061211][info][31226][FilterFactory.cpp:34]  - SpatialFastFilter
[11/15 21:49:19.061221][info][31226][FilterFactory.cpp:34]  - SpatialModerateFilter
[11/15 21:49:19.061232][info][31226][FilterFactory.cpp:34]  - TemporalFilter
[11/15 21:49:19.061243][info][31226][FilterFactory.cpp:34]  - ThresholdFilter
[11/15 21:49:19.062378][debug][31226][UsbEnumeratorLibusb.cpp:455] UsbContext::startEventHandler()
[11/15 21:49:19.062544][debug][31226][UsbEnumeratorLibusb.cpp:340] UsbEnumeratorLibusb created
[11/15 21:49:19.062593][debug][31226][LinuxUsbPal.cpp:371] Uvc backend have been set to 0
[11/15 21:49:19.062669][debug][31226][Context.cpp:47] Context created! Library version: v2.5.5
[11/15 21:49:19.062752][debug][31226][Context.cpp:95] Current working directory: /opt/OrbbecSDK_v2.5.5/tools
[11/15 21:49:19.064810][debug][31226][Context.cpp:105]  - Successfully retrieved commit hash for library 'firmwareupdater' (commit: 9c0b2bb)
[11/15 21:49:19.065098][debug][31226][Context.cpp:105]  - Successfully retrieved commit hash for library 'privfilter' (commit: c0ac74b)
[11/15 21:49:19.065141][debug][31226][Context.cpp:105]  - Successfully retrieved commit hash for library 'filterprocessor' (commit: 43dbd08)
[11/15 21:49:19.066255][debug][31226][Context.cpp:105]  - Successfully retrieved commit hash for library 'frameprocessor' (commit: c27e359)
[11/15 21:49:19.066424][debug][31226][DeviceManager.cpp:48] DeviceManager init ...
[11/15 21:49:19.066552][debug][31226][DeviceManager.cpp:54] Enable USB Device Enumerator ...
[11/15 21:49:20.259489][error][31226][UsbEnumeratorLibusb.cpp:164] Failed to get string descriptor: error=Operation timed out
[11/15 21:49:20.259576][error][31226][UsbEnumeratorLibusb.cpp:419] Failed to query USB device interface name
[11/15 21:49:20.263043][debug][31226][UsbEnumeratorLibusb.cpp:431] queryUsbInterfaces done!
[11/15 21:49:20.263929][debug][31226][ObV4lGmslDevicePort.cpp:1978] video queryDevicesInfo devInfoList.size():0
[11/15 21:49:20.263955][debug][31226][ObV4lGmslDevicePort.cpp:1979] queryDevicesInfo done!
[11/15 21:49:20.263970][debug][31226][UsbDeviceEnumerator.cpp:150] Current usb device port list:
[11/15 21:49:20.263983][debug][31226][UsbDeviceEnumerator.cpp:153]  - 1-4.4-4.4 | Orbbec Gemini 336L RGB Camera
[11/15 21:49:20.263992][debug][31226][UsbDeviceEnumerator.cpp:153]  - 1-4.4-4.6 | Orbbec Gemini 335 Imu
[11/15 21:49:20.264122][info][31226][LinuxUsbPal.cpp:300] Create PollingDeviceWatcher!
[11/15 21:49:20.264143][debug][31226][UsbDeviceEnumerator.cpp:54] No matched usb device found!
[11/15 21:49:20.264160][info][31226][DeviceManager.cpp:21] Current found device(s): (0)
[11/15 21:49:20.264170][debug][31226][DeviceManager.cpp:71] DeviceManager construct done!
[11/15 21:49:20.264184][info][31226][DeviceManager.cpp:284] Enable net device enumeration: true
[11/15 21:49:20.264639][debug][31226][GVCPClient.cpp:421] bind 10.7.154.66:0
[11/15 21:49:20.264763][debug][31226][GVCPClient.cpp:302] getnameinfo-name: wlP1p1s0
[11/15 21:49:20.264954][debug][31226][GVCPClient.cpp:335] local mac address: f8:3d:c6:56:cd:8b,local ip address:10.7.154.66, interfaceName:wlP1p1s0
[11/15 21:49:20.265015][debug][31226][GVCPClient.cpp:302] getnameinfo-name: docker0
[11/15 21:49:20.265082][debug][31226][GVCPClient.cpp:335] local mac address: da:18:b7:5f:e9:f2,local ip address:172.17.0.1, interfaceName:docker0
[11/15 21:49:21.267265][debug][31226][NetDeviceEnumerator.cpp:51] No net source port found!
[11/15 21:49:21.267392][debug][31226][NetDeviceEnumerator.cpp:35] No net device found!
[11/15 21:49:21.267550][info][31226][DeviceManager.cpp:21] Current device(s) list: (0)
[11/15 21:49:21.267590][info][31226][DeviceManager.cpp:284] Enable net device enumeration: true
[11/15 21:49:21.267617][debug][31226][DeviceManager.cpp:224] Add device changed callback, callback index = 0
[11/15 21:50:20.265011][debug][31368][GVCPClient.cpp:421] bind 0.0.0.0:56195 [**3 logs in 60000ms, last: 21:49:20.265012**]

Here is my jetpack infor:

$ sudo apt-cache show nvidia-jetpack
Package: nvidia-jetpack
Source: nvidia-jetpack (6.2.1)
Version: 6.2.1+b38
Architecture: arm64
Maintainer: NVIDIA Corporation
Installed-Size: 194
Depends: nvidia-jetpack-runtime (= 6.2.1+b38), nvidia-jetpack-dev (= 6.2.1+b38)
Homepage: http://developer.nvidia.com/jetson
Priority: standard
Section: metapackages
Filename: pool/main/n/nvidia-jetpack/nvidia-jetpack_6.2.1+b38_arm64.deb
Size: 29300
SHA256: dd9cb893fbe7f80d2c2348b268f17c8140b18b9dbb674fa8d79facfaa2050c53
SHA1: dc630f213f9afcb6f67c65234df7ad5c019edb9c
MD5sum: 9c8dc61bdab2b816dcc7cd253bcf6482
Description: NVIDIA Jetpack Meta Package
Description-md5: ad1462289bdbc54909ae109d1d32c0a8

Package: nvidia-jetpack
Source: nvidia-jetpack (6.2)
Version: 6.2+b77
Architecture: arm64
Maintainer: NVIDIA Corporation
Installed-Size: 194
Depends: nvidia-jetpack-runtime (= 6.2+b77), nvidia-jetpack-dev (= 6.2+b77)
Homepage: http://developer.nvidia.com/jetson
Priority: standard
Section: metapackages
Filename: pool/main/n/nvidia-jetpack/nvidia-jetpack_6.2+b77_arm64.deb
Size: 29298
SHA256: 70553d4b5a802057f9436677ef8ce255db386fd3b5d24ff2c0a8ec0e485c59cd
SHA1: 9deab64d12eef0e788471e05856c84bf2a0cf6e6
MD5sum: 4db65dc36434fe1f84176843384aee23
Description: NVIDIA Jetpack Meta Package
Description-md5: ad1462289bdbc54909ae109d1d32c0a8

Package: nvidia-jetpack
Source: nvidia-jetpack (6.1)
Version: 6.1+b123
Architecture: arm64
Maintainer: NVIDIA Corporation
Installed-Size: 194
Depends: nvidia-jetpack-runtime (= 6.1+b123), nvidia-jetpack-dev (= 6.1+b123)
Homepage: http://developer.nvidia.com/jetson
Priority: standard
Section: metapackages
Filename: pool/main/n/nvidia-jetpack/nvidia-jetpack_6.1+b123_arm64.deb
Size: 29312
SHA256: b6475a6108aeabc5b16af7c102162b7c46c36361239fef6293535d05ee2c2929
SHA1: f0984a6272c8f3a70ae14cb2ca6716b8c1a09543
MD5sum: a167745e1d88a8d7597454c8003fa9a4
Description: NVIDIA Jetpack Meta Package
Description-md5: ad1462289bdbc54909ae109d1d32c0a8

[zhonghong322]

Are you using USB 2.0? In version v2.5.5, there is a issue where the depth sensor may occasionally fail to be detected over USB 2.0.
I can provide you with a patch to fix this issue if needed.

[DaojiePENG]

Are you using USB 2.0? In version v2.5.5, there is a issue where the depth sensor may occasionally fail to be detected over USB 2.0. I can provide you with a patch to fix this issue if needed.

I think I am using USB 3.0, not sure. I just flashed the agx orin with Jetpack 6.2 and then tried to connect the device with the USB line officially provided with your product after installing the .deb sdk.

By the way, I also tried librealsense with realsense D435i. It also didn't work. Similar issue: the usb was detected while the camera was not. I am not sure if it is the problem of the nvidia's jetpack release, as I have not trouble using the cameras in jetapack 5.x.