help with firmware for AXIS P3365 camera

[lexx156]

Hello !
I'm writing here because I can't find a solution.
We have installed video recording equipment whose manufacturer no longer exists.
Our employee changed the firmware of the AXIS P3365 camera. Now she is not recorded on the DVR.
How can I find firmware version 5.55.3.1 for the AXIS P3365 camera? This firmware is not available on the official AXIS website.

[github-actions[bot]]

This automatically generated reply acts as a friendly reminder.

Answers to your questions will most often come from the community, from developers like yourself. You will, from time to time, find that Axis employees answers some of the questions, but this is not a guarantee. Think of the discussion forum as a complement to other support channels, not a replacement to any of them.

If your question remains unanswered for a period of time, please revisit it to see whether it can be improved by following the guidelines listed in Axis support guidelines.

[rocky-ji]

You can create case in axis helpdesk to request a specific firmware version of your models, just add the reason you mentioned above.
https://www.axis.com/support/helpdesk

[vivekatoffice]

Hi @lexx156 ,
Not sure if you received the Axis OS (5.55.3.1) via the AXIS Product Helpdesk

You can find the older unpublished Axis OS (5.55.3.1) here:
http://ftp.axis.com/pub/axis/software/pubtool/unpublished/MPQT/P3365/5_55_3_1/