Deploying Axis Communications via Intunes and Company portal

[Wolf1030]

I've been trying to get several of your products to be downloaded and installed via the Windows Company Portal that I'm setting up.

Axis IP Utility
Axis Device Manager
Axis Perimeter Defender PTZ

But, given that they are .exe it's proving difficult. I can see that they attempt to install, seeing their processes running in task manager, but then they just Failed to Install and the Installers just hang in the background.

[github-actions[bot]]

This automatically generated reply acts as a friendly reminder.

Answers to your questions will most often come from the community, from developers like yourself. You will, from time to time, find that Axis employees answers some of the questions, but this is not a guarantee. Think of the discussion forum as a complement to other support channels, not a replacement to any of them.

If your question remains unanswered for a period of time, please revisit it to see whether it can be improved by following the guidelines listed in Axis support guidelines.

[vivekatoffice]

Hi @Wolf1030 ,
💡 As per my understanding and reference to 634, all Axis application installers mentioned by you are built using Inno Setup.
🔍 My idea is to troubleshoot while keeping in mind how to deploy an Inno Setup installer via Intune and the Company Portal.

Note: I am not an expert on Intune/Company Portal or Inno Setup.

Deploying an Inno Setup Installer via Intune & Company Portal using ChatGPT 😉

🚀 Deploying an Inno Setup Installer via Intune & Company Portal

✅ Step 1: Verify Silent Install Support

Inno Setup installers usually support silent installation. Use one of these commands:

setup.exe /silent /norestart

Or to fully suppress the UI:

setup.exe /verysilent /norestart

---

🛠 Step 2: Package the Installer (.intunewin)

Intune requires .intunewin format for .exe apps. Use the Microsoft Win32 Content Prep Tool.

Folder Structure Example:

SourceFolder/
├── setup.exe

Run the Tool:

IntuneWinAppUtil.exe -c "SourceFolder" -s "setup.exe" -o "OutputFolder"

---

📥 Step 3: Upload to Intune

1. Go to Intune Admin Center
2. Navigate to: Apps > Windows > + Add
3. Select App type: Windows app (Win32)
4. Upload the .intunewin file

---

⚙️ Step 4: Configure App Settings

• Install command:

setup.exe /verysilent /norestart

• Uninstall command (if applicable):

"C:\Program Files\AppFolder\unins000.exe" /verysilent /norestart

• Detection rule:
  • Use file existence or registry key to confirm install
  • Example: verify C:\Program Files\AppFolder\app.exe exists

---

👥 Step 5: Assign the App

Choose who gets the app:

• Required – automatic install
• Available for enrolled devices – user can install from Company Portal

---

📊 Step 6: Monitor Deployment

Go to:

Intune Admin Center > Apps > Your App > Device install status / User install status

---

✅ You're all set! Your Inno Setup installer is now deployable via Intune and visible in the Company Portal. 🎉

[Wolf1030]

Thanks for the response. Seems, partly, that the install arguments is what I was missing.

But still having Failed to Install errors. Through testing, setting Install behavior:

System makes it fail while "user" will prompt UAC for Admin credentials. Is there a way to have this bypassed so it installs?

[vivekatoffice]

Hi @Wolf1030 ,
I'm not entirely sure what might be going wrong with the Install behavior setting. From what I understand, these apps require network access and seem somewhat similar in nature to Wireshark.

You might find this article helpful—it walks through the installation of Wireshark using Intune: 👉 Wireshark Installation using Intune Deployment Step-By-Step Guide

Let’s see if any members of the Axis Developer Community have suggestions as well 😄

[Wolf1030]

I don't believe it's a network issue as one setting prompts for UAC and the other Fails to install., I believe it's windows requiring Elevated Admin privileges to install applications, I'm just now sure how to bypass this with pushing apps through intune that are .exe If it's an .MSI file it works fine.

[vivekatoffice]

Feel free to re-open it OR share the solution/alternative/comment if already resolved👁️‍🗨️