[Possible bug ?] Bots : Can't trigger event from quick reply when buttons are rendered as dropdown menu

[Nightlinefrance]

Hey there,

It's pretty much what the title says.

I'm working on a bot.
I've created a "Send Text" trigger with a few pre-defined quick replies.
Each quick reply triggers its own event, moving the conversation forward.

It works fine when the quick replies are rendered as buttons, as you can see in this clip :
https://github.com/user-attachments/assets/781de616-63eb-4e92-8a3c-3ac380cb6c15

However I can't make it work if I check the option to render buttons as dropdown. In that case, nothing happens after when I click the quick reply, like you can see in this clip (there's a little issue with the recording and you can't actually see the dropdown menu but it was well displayed when I recorded the video) :

test2.mp4

I've been able to reproduce this issue with different browsers so don't think it's a browser issue.

Any help would be appreciated. I would use the buttons but I have a lot of quick replies to configure in my use case so a dropdown menu would be preferrable.

[remdex]

Run out of time today, so will look tomorrow :)

[remdex]

I just tried for me it works. So most likely it's something non standard you do in specific option just or incorrectly configured.

You can try get free hosting here reproduce and then write which bot you tried there.

https://livehelperchat.com/order/now

[Nightlinefrance]

Hey there,

Thanks for taking the time to check.
Thanks for suggesting the free hosting plan, I'll take a look when I have a bit more time.

In the meantime, here's the code sample I'm using (it's a bit different from the example in the videoclip but overall same use case, same issue)

[
{
"_id": "l8QoCIoxb",
"type": "text",
"content": {
"text": "Select an option",
"reactions": "",
"quick_replies": [
{
"id": "TOPm-RsT",
"type": "trigger",
"content": {
"name": "Option 1",
"payload": "83"
}
},
{
"_id": "wIQDKPHg6",
"type": "trigger",
"content": {
"name": "Option 2",
"payload": "84"
}
}
],
"attr_options": {
"as_dropdown": true,
"hide_text_area": true
}
}
}
]

[remdex]

Reproduce on free hosting then i look...

[Nightlinefrance]

Hey there,

Quick update : this is solved.
It was likely caused by an outdated widget.

Thanks Remdex for taking a look.