Recipients cannot see any report

[AndreaGiovaEssse]

Hello All,
and thank you in advance for every piece of advice.

We do have a globaleaks instance available here
https://whistleblowing.esssecaffe.it/#/
version 5.0.85

I am admin of the instance.
For some reasons I ignore, the users with role Recipients cannot see any report.
The table looks empty at all to them.
However, with admin login, I can see some in the Db.

I've tried to create update version to 5.0.85 and it did not work.
I've also create a new users as Recipient, but also this new user cannot see any report.

If you have any idea how this happened and how it can be fixed, please help.
Thank you
Andrea
IT Manager
Essse Caffè

[evilaliv3]

Thank you for your question @AndreaGiovaEssse

Ive some questions for you:

1. is this a recent setup or is this a system that was installed long time ago? do you know which was the version you were running before updating?
2. did you vary the configuration of your system recently (e.g. by deleting or creating new users?); i suspect you might be logging in with new recipients; please consider that reports when inserted on the system are delievered only to the users that are attached to the channel at the time of the submission.
3. If you login with your original recipients do you see the reports? If not do you experience any console error in the browser console terminal?

[evilaliv3]

Thank you for your reply.

To check the console log you could:

• open the console log with: ctrl + shift + J
• then navigate the list of report and check if some message appear in the console

Since you have only test reports, you could definitely reset the existing reports and counters going in Settings / Advanced and you will find this option at the very end of the page.
After performin a reset i suggest you test the platform with some test report and then eventually reset it again when you are confortable that all works.

[AndreaGiovaEssse]

Thank you again.
This is what I see logging as a test recipient.

[evilaliv3]

Thank you.
This is all correct.
From this page, while keeping open the console, please navigate the reports list (link "Segnalazioni") and lets see if you have any error there.

[AndreaGiovaEssse]

OK. I guess nothing really major happenen, then.
Here you are a screenshot.

Should I then proceed with reset the existing reports and counters going in Settings / Advanced?
Would you recommend to create one more Channel, different from the default Channel, first?

Thanks a lot again!
Andrea

[evilaliv3]

thank you

I don't see any errore, that is actually strange. If you do not see the reports i would have expected to have some.

Do you really see reports in the audit log in this page?

or maybe you had reports, but they expired due to the data retention policy? are you aware that on each channel by reports are deleted with a configurable data retention policy that by default is set to 3 months?

[AndreaGiovaEssse]

Hello @evilaliv3
yes..it is really weird, which is why I have wroted here.. I am not sure what to do.

I do see reports in the audit page.

The nr. 4 was created by one of the standard (and already configured) receivers. After he told me he could NOT see it, I created 2 more reports to check, 5 and 6.
6 after we updated the version of the APP. I thought that it might have been a bug.

They cannot be deleted by the retention policy, and I see them in the audit.
Any hint really welcome here.

Thanks,
Andrea

[evilaliv3]

Hello @AndreaGiovaEssse

How many recipients do you have?

From this image i see clearly that these reports are delivered only to 1 recipient. (Destinatari: 1)
This means that for sure you have currently still only one recipient into the system that is able to see the reports since you might have forgotten to attach the new recipients to the Channel.
I invite you to check the channel configuration to identify who is the recipient that have access to the report and ask them to access to see if they can correctly see the reports.
Then definitely you should also add the new recipients to the channel so that they will be able to see the new reports.

[AndreaGiovaEssse]

Hello @evilaliv3
Great! I have checked the channel configuration and I can confirm only 1 member was selected there. I added the list of remaining recipients and it looks ok now!

With my test account, I can now see the reports. Those in gray and not selectable I assume are not visible because the member was added later on in the channel.

One question popping up in my mind is: would you suggest to reset the existing reports and counters going in Settings / Advanced, at this point?

Thanks again a lot for your help and guidance, really appreciated!!!!!
Andrea

[evilaliv3]

Perfect.

If the the reports were sent for testing i suggest you could reset the reports. This action will be logged in the audit log.