FedEx Web Services - InternationalDetail CustomsValue - Invalid currency

[IEccles]

I am currently trying to buy a shipment label through Fedex Web Services however I keep encountering the error

"InternationalDetail CustomsValue - Invalid currency" with the code 6562.

The API request I am sending is below:

{ "label_type": "PDF", "payment": { "account_number": "XXX", "currency": "GBP", "paid_by": "sender" }, "selected_rate_id": "rat_eb98090f1e434ab69dd77daf8d9c41ad" }

Any help on this issue would be greatly appreciated as according to Karrio's documentation what I am sending is correct.

[Ansh-Dev-Nagar]

Hi @IEccles,

Thanks for reaching out! I’ll be looking into this issue and will get back to you soon.

[Ansh-Dev-Nagar]

Hi @IEccles,

Thanks for reporting this issue! Can you try the change below and let me know what happens?

Please move the currency field from payment to options:

{
  "label_type": "PDF",
  "options": { "currency": "GBP" },
  "payment": {
    "account_number": "XXX",
    "paid_by": "sender"
  },
  "selected_rate_id": "rat_eb98090f1e434ab69dd77daf8d9c41ad"
}

To help us reproduce and investigate the problem further, could you please provide the following
(with sensitive data sanitized):

1. The complete request that failed
2. The full error response (including error code 6562)
3. Your rate request, specifically, which currency you requested rates in
4. Shipment route (Origin country → Destination country)
5. FedEx account country and whether this is test or production mode
6. Whether the change above worked for you

[IEccles]

Hi,

Thanks for the reply, I've just tried your suggestion and I got the exact same error.

{
"label_type": "PDF",
"options": {
"currency": "GBP"
},
"payment": {
"account_number": "XXXX",
"paid_by": "sender"
},
"selected_rate_id": "rat_d0d75a83dc614ac9b391fad0af924856"
}

2. `{
  "messages": [
    {
      "carrier_id": "rainhall-fedex_ws",
      "carrier_name": "fedex_ws",
      "code": "6562",
      "message": "InternationalDetail CustomsValue - Invalid currency"
    }
  ]
}`

3. `{
  "carrier_ids": [
    "rainhall-fedex_ws"
  ],
  "services": [
    "tracking",
    "shipping"
  ]
}`

4. The origin country is the United Kingdom and the destination country is the United Kingdom.
5. Account country is United Kingdom and I am using production mode.
6. As mentioned above the suggested fix did not work.

[Ansh-Dev-Nagar]

Hi @IEccles , hope you’re doing well

Just checking in, are you still facing this issue, or is it working fine for you now?
If you happen to try it again, let me know how it goes.

Thanks!