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Copy file name to clipboardExpand all lines: docs/personas/quick-deploy/install-perfsonar-toolkit.md
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@@ -1839,17 +1839,18 @@ Perform these checks before handing the host over to operations:
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??? note "What to include when reporting issues via email"
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To help us diagnose install problems quickly, please include:
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To help us diagnose toolkit (RPM) install problems quickly, please include:
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- Host details: OS version (e.g., `cat /etc/os-release`), kernel (`uname -r`), and whether this is testpoint or toolkit.
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- Script/log context: which script/step failed and the exact command you ran.
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- Host details: OS version (`cat /etc/os-release`), kernel (`uname -r`), and that this is a **Toolkit/RPM** install.
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- What failed: which step/command you ran and the exact error output (paste the terminal snippet).
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- Timestamps: approximate time of failure and timezone.
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- Outputs/logs: relevant console output and excerpts from `journalctl -u podman -n 200`, `tail -200 /var/log/perfSONAR-install-nftables.log`, and any script-specific log mentioned in the error.
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- Network state: `ip -br addr`, `ip rule show`, `nmcli connection show`, and whether port 80/443 should be open externally.
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- Certificates (if LE): whether port 80 was reachable from the Internet and the contents of `/var/log/letsencrypt/letsencrypt.log` around the failure.
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- Packages/services: `rpm -qa 'perfsonar*'| sort | head -n 30`, and `systemctl status pscheduler-scheduler pscheduler-runner pscheduler-ticker httpd`.
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- Logs: `journalctl -u pscheduler-scheduler -u pscheduler-runner -u pscheduler-ticker -u httpd -n 200`, plus any relevant `/var/log/perfsonar/*.log` excerpts.
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- Network state: `ip -br addr`, `ip rule show`, `nmcli connection show`, and `nft list ruleset` (or `firewall-cmd --list-all`if firewalld is used).
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- Certificates (if Let’s Encrypt or custom HTTPS involved): whether port 80/443 are reachable externally and excerpts from `/var/log/httpd/error_log` and `/var/log/letsencrypt/letsencrypt.log`.
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- Contact info: your name, site, and a callback email.
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Send reports to your usual perfSONAR support contact or project mailing list with the subject prefix `[perfSONAR install issue]`.
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Send reports to your usual perfSONAR support contact or project mailing list with the subject prefix `[perfSONAR toolkit install issue]`.
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