|
| 1 | +--- |
| 2 | +title: "How to troubleshoot your network using OVHcloud tools" |
| 3 | +excerpt: "Find out how to use the networking tools available to OVHcloud customers" |
| 4 | +updated: 2025-06-25 |
| 5 | +--- |
| 6 | + |
| 7 | +## Objective |
| 8 | + |
| 9 | +OVHcloud provides several tools to customers and prospective customers to test and evaluate their network connectivity with OVHcloud services. In this article, we will cover how to use these tools. |
| 10 | + |
| 11 | +## Instructions |
| 12 | + |
| 13 | +Below is the list of network connectivity analysis tools offered by OVHcloud: |
| 14 | + |
| 15 | +- [Looking Glass](#lookingglass) |
| 16 | +- [Proof](#proof) |
| 17 | +- [Smokeping](#smokeping) |
| 18 | +- [Weathermap](#weathermap) |
| 19 | + |
| 20 | +### Looking Glass <a name="lookingglass"></a> |
| 21 | + |
| 22 | +[Looking Glass](https://lg.ovh.net/) is a tool that enables you to run a traceroute or see the routing table to any IP as if you were using a machine in an OVHcloud data centre. This tool is perfect if you are a prospective OVHcloud customer or considering expanding your presence to other data centres. It will ensure the networking is sufficient for your needs. The UI is very straightforward. |
| 23 | + |
| 24 | +1. Instructions for the different commands you can run. |
| 25 | +2. Select the data centre in which you wish to run the test. |
| 26 | +3. Select the command you wish to run and the IP/URL to which you want the route. |
| 27 | +4. Recent history of your requests to allow you to run them again quickly. |
| 28 | + |
| 29 | +{.thumbnail} |
| 30 | + |
| 31 | +### Proof <a name="proof"></a> |
| 32 | + |
| 33 | +[Proof](https://proof.ovh.net/) is a speed test for OVHcloud's network. Proof gives you three options: a generic speed test, arbitrary files to download to test speed, and a proof speed test (allowing you to choose the data centre). |
| 34 | + |
| 35 | +When you first go to the site, you will be directed to the **Speedtest** tab. This is a normal speed test. |
| 36 | + |
| 37 | +{.thumbnail} |
| 38 | + |
| 39 | +If you click **Files**, you will be taken to the following page: |
| 40 | + |
| 41 | +{.thumbnail} |
| 42 | + |
| 43 | +Choose the file size you wish to test and download this file to test your download speed from OVHcloud's network. |
| 44 | + |
| 45 | +The last tab, **Proofs**, allows you to select the data centre to test via a dropdown menu. You can then launch a speed test to this data centre. |
| 46 | + |
| 47 | +{.thumbnail} |
| 48 | + |
| 49 | +### Smokeping <a name="smokeping"></a> |
| 50 | + |
| 51 | +[Smokeping](https://smokeping.ovh.net/smokeping) is a monitoring tool to check ICMP reachability, latency, and change in traffic path (traceroute) for external AS/Internal OVH data centres, through FPing, using a sample IP/IPv6 address (added manually). |
| 52 | + |
| 53 | +Smokeping Probe servers are installed in each OVH data centre to collect logs. |
| 54 | + |
| 55 | +Once you access the Smokeping tool, you will see a top navigation menu (where a data centre can be selected) and a side navigation menu with the following options: |
| 56 | + |
| 57 | +1. **OVH**: Monitors a specific IP address in OVH DC, POP, and OVH Anycast destinations. |
| 58 | +2. **ANYCAST**: Global Anycast Destinations like Google DNS and CloudFlare DNS plus destinations from other CDN providers. |
| 59 | +3. **EMEA**: Service, content, and/or cloud providers in Europe. |
| 60 | +4. **USA / CANADA**: Service, content, and/or cloud providers in the US and Canada. |
| 61 | +5. **SA**: Service, content, and/or cloud providers in South America |
| 62 | +6. **APAC**: Service, content, and/or cloud providers in Asia / Oceania |
| 63 | + |
| 64 | +{.thumbnail} |
| 65 | + |
| 66 | +To view the results of the latency for an entire region, click on the area concerned, for example *3. EMEA*, then on the region name. You can view latency/ping loss for ASN monitored in that specific region. |
| 67 | + |
| 68 | +{.thumbnail} |
| 69 | + |
| 70 | +You can use the search box in the upper-right corner to check results for a specific AS/Name. Any results will be displayed on the left side of the page. |
| 71 | + |
| 72 | +{.thumbnail} |
| 73 | + |
| 74 | +If you click the name of the provider in the search results, you will see historical latency and traceroute results, for up to the last year. |
| 75 | + |
| 76 | +{.thumbnail} |
| 77 | + |
| 78 | +### Weathermap <a name="weathermap"></a> |
| 79 | + |
| 80 | +The [OVHcloud weathermap](https://weathermap.ovh.net/) is a way to view the network backbone. Here you can view the percentage of traffic load on each link. |
| 81 | + |
| 82 | +1. Data centre selection. |
| 83 | +2. Search boxes and adjust the time period. |
| 84 | +3. Load scale legend. |
| 85 | +4. Navigation tips. |
| 86 | +5. See link details. |
| 87 | + |
| 88 | +{.thumbnail} |
| 89 | + |
| 90 | +For more information and tutorials, please see our other [Networking and Security support guides](/products/network) or explore the [guides for other OVHcloud products and services](/links/documentation). |
| 91 | + |
| 92 | +## Go further |
| 93 | + |
| 94 | +Join our [community of users](/links/community). |
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