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Copy file name to clipboardExpand all lines: pages/web_cloud/web_hosting/faq-web_hosting/guide.en-gb.md
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@@ -273,7 +273,7 @@ Follow these steps:
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> [!success]
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> If you encounter any issues that are not listed in this FAQ, please refer to the “*Troubleshoot*” section of our [guides on web hosting solutions](/products/web-cloud-hosting).
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> If you encounter any issues that are not listed in this FAQ, please refer to the “*Troubleshooting*” section of our [guides on web hosting solutions](/products/web-cloud-hosting).
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/// details | What should I do if my website stops working?
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Follow these steps:
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. On the page that pops up, click on your name in the top right-hand corner, then choose `My offers & services`{.action}.
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2. On the page that pops up, click on your name in the top right-hand corner, then choose `My solutions & services`{.action}.
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> [!success]
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> Find all the details in our guide “[How to renew my OVHcloud services](/pages/account_and_service_management/managing_billing_payments_and_services/how_to_use_automatic_renewal)”.
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> Find all the details in our guide “[How to renew OVHcloud services](/pages/account_and_service_management/managing_billing_payments_and_services/how_to_use_automatic_renewal)”.
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Then check out the [current events on our infrastructure](https://www.status-ovhcloud.com/).
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If all your services are active and are not affected by any incidents or maintenance, please carry out a more in-depth diagnostic.
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> [!success]
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> See the “*Troubleshoot*” section of our [guides on web hosting solutions](/products/web-cloud-hosting).
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> See the “*Troubleshooting*” section of our [guides on web hosting solutions](/products/web-cloud-hosting).
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///
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/// details | What do I do if the OVHcloud “Website under construction” page remains displayed once my website is online?
When your web hosting plan is set up, OVHcloud sets up this holding page in the form of a **index.html** file, which is contained in the `www` folder in your web hosting plan’s FTP storage space.
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@@ -317,10 +317,10 @@ There are two possible scenarios:
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>
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> Find more details in the following guides:
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>
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> -[Web Hosting - Log in to the FTP space](/pages/web_cloud/web_hosting/ftp_connection).
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> -[Web Hosting - Change an FTP user password](/pages/web_cloud/web_hosting/ftp_change_password).
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> -[Tutorial - Use FileZilla with your web hosting plan](/pages/web_cloud/web_hosting/ftp_filezilla_user_guide).
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> -[Tutorial - Using Cyberduck with your web hosting plan](/pages/web_cloud/web_hosting/ftp_cyberduck_user_guide_on_mac).
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> -[Logging in to your web hosting plan’s FTP storage space](/pages/web_cloud/web_hosting/ftp_connection).
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> -[Web Hosting - Changing an FTP user password](/pages/web_cloud/web_hosting/ftp_change_password).
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> -[Tutorial - Using FileZilla with your OVHcloud hosting](/pages/web_cloud/web_hosting/ftp_filezilla_user_guide).
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> -[Tutorial - Using Cyberduck with a web hosting plan](/pages/web_cloud/web_hosting/ftp_cyberduck_user_guide_on_mac).
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///
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>
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> If necessary, also refer to these detailed guides:
> -[Restoring your Web Hosting plan’s storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> -[Retrieving the backup of a Web Hosting plan’s databas](/pages/web_cloud/web_hosting/sql_database_export).
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**Only** after you have carried out all the necessary backups, delete your [1-click module](/pages/web_cloud/web_hosting/cms_install_1_click_modules) by doing the following:
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
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3. On the page that appears, click on the `1-click modules`{.action} tab.
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4. In the table that pops up, click the '...`{.action}' button on the right-hand side of the *1-click module concerned*, then click `Delete module`{.action}.
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4. In the table that pops up, click the `...`{.action} button on the right-hand side of the *1-click module* concerned, then click `Delete the module`{.action}.
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Deleting the *1-click module* may take **several minutes**.
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@@ -355,15 +355,15 @@ Then delete the database associated with it by doing the following:
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
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3. On the page that appears, click on the `Databases`{.action} tab.
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4. In the table that pops up, click the '...`{.action}' button on the right-hand side of the row for the database concerned, then `Delete database`{.action}.
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4. In the table that pops up, click the `...`{.action} button on the right-hand side of the row for the database concerned, then `Delete a database`{.action}.
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It may take **several minutes** to delete the associated database.
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Once the deletions are complete, reinstall your *1-click module*, taking care to select the domain name you want.
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> [!success]
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> Find all the details in our guide on [Web Hosting - Install a 1-click module](/pages/web_cloud/web_hosting/cms_install_1_click_modules) .
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> Find all the details in our guide on [Setting up your website with a 1-click module (CMS)](/pages/web_cloud/web_hosting/cms_install_1_click_modules) .
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///
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@@ -383,15 +383,15 @@ If your website appears with this URL after you have made a change, the quickest
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>
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> If necessary, also refer to these detailed guides:
> -[Restoring your Web Hosting plan’s storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> -[Retrieving the backup of a Web Hosting plan’s database](/pages/web_cloud/web_hosting/sql_database_export).
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To restore your website’s source code, follow these steps:
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
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3. On the page that appears, click on the `FTP - SSH`{.action} tab.
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4. On the new page that appears, click the `Restore a backup`{.action} button.
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4. On the new page that appears, click the `Restore backup`{.action} button.
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5. In the window that pops up, choose the date of the backup you want to restore, and then continue until you start restoring.
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Restoring the FTP storage space may take **several minutes**.
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
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3. On the page that appears, click on the `Databases`{.action} tab.
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4. In the table that pops up, click the '...`{.action}' button on the right-hand side of the row for the database concerned, then `Restore a backup`{.action}.
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4. In the table that pops up, click the `...`{.action} button on the right-hand side of the row for the database concerned, then `Restore backup`{.action}.
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5. On the new page that pops up, choose the backup to restore (**ideally the backup corresponding to the date you have chosen for restoring your website’s source code (see above)**).
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6. Once you have chosen the backup, click the '...`{.action}' button to the right of the backup you want to restore, then `Restore backup`{.action}.
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6. Once you have chosen the backup, click the `...`{.action} button to the right of the backup you want to restore, then `Restore the backup`{.action}.
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Restoring a database backup may take **several minutes**.
> -[Restore a backup of your database](/pages/web_cloud/web_hosting/sql_importing_mysql_database).
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> -[Restoring your Web Hosting plan’s storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> -[Importing a backup into a Web Hosting plan database](/pages/web_cloud/web_hosting/sql_importing_mysql_database).
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///
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@@ -443,22 +443,22 @@ To correct this, follow these steps:
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>> 2. Click on the `Domain names`{.action} menu (or on the `DNS zones`{.action} menu if you are using the beta version of the OVHcloud Control Panel), then select the domain name concerned.
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>> 3. On the page that opens, click on the `DNS Zone`{.action} tab.
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>> 4. In the table that appears (representing your domain name’s DNS zone), identify the entry of type `A` whose `Target` is set to the IP address `213.186.33.5`.
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>> 5 Click the `...`{.action} button to the right of the line, then `Modify entry`{.action}.
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>> 5 Click the `...`{.action} button to the right of the line, then `Modify record`{.action}.
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>> 6. In the window that opens, replace the IP address `213.186.33.5` in the `Target*` form with the IP address of the web hosting plan where your website is located.
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>>
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>> > [!success]
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>> >
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>> > If necessary, also refer to the following detailed guides:
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>> >
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>> > -[Edit an OVHcloud DNS zone](/pages/web_cloud/domains/dns_zone_edit).
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>> > -[Web Hosting - List of IP addresses per cluster](/pages/web_cloud/web_hosting/clusters_and_shared_hosting_IP).
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>> > -[Editing an OVHcloud DNS zone](/pages/web_cloud/domains/dns_zone_edit).
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>> > -[Web Hosting - List of IP addresses by cluster](/pages/web_cloud/web_hosting/clusters_and_shared_hosting_IP).
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>>
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> **Case 2**
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>> The `Targets` (DNS servers) of the entries of type `NS` declared in the DNS zone of the domain name **are not identical** to those retrieved in the `DNS servers`{.action} tab. However, the `Targets` (DNS servers) have one of the following forms:
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>> -`nsXX.ovh.net` and `dnsXX.ovh.net`**or**`nsXXX.ovh.net` and `dnsXXX.ovh.net` (where each `X` designates a number between **0*** and **9**);
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>> -`nsXX.ovh.ca` and `dnsXX.ovh.ca`**or**`nsXXX.ovh.ca` and `dnsXXX.ovh.ca` (where each `X` denotes a number between **0*** and **9**);
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>> -`nsXX.ovh.net` and `dnsXX.ovh.net`**or**`nsXXX.ovh.net` and `dnsXXX.ovh.net` (where each `X` designates a number between **0** and **9**);
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>> -`nsXX.ovh.ca` and `dnsXX.ovh.ca`**or**`nsXXX.ovh.ca` and `dnsXXX.ovh.ca` (where each `X` denotes a number between **0** and **9**);
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>> -`ns200.anycast.me` and `dns200.anycast.me` (if you have subscribed to the [DNS anycast](/links/web/domains-options) option).
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>> > [!primary]
@@ -480,7 +480,7 @@ To correct this, follow these steps:
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>> > [!success]
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>> >
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>> > Find all the details in our guide “[Modifying the DNS servers of an OVHcloud domain name](/pages/web_cloud/domains/dns_server_edit)”.
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>> > Find all the details in our guide “[How to modify the DNS servers of an OVHcloud domain name](/pages/web_cloud/domains/dns_server_edit)”.
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> **Case 3**
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@@ -504,8 +504,8 @@ In this case, the quickest solution will be to restore it to a previous state wh
> -[Restoring your Web Hosting plan’s storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> -[Retrieving the backup of a Web Hosting plan’s database](/pages/web_cloud/web_hosting/sql_database_export).
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To restore your website’s source code, follow these steps:
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
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3. On the page that appears, click on the `Databases`{.action} tab.
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4. In the table that pops up, click the '...`{.action}' button on the right-hand side of the row for the database concerned, then `Restore a backup`{.action}.
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4. In the table that pops up, click the `...`{.action} button on the right-hand side of the row for the database concerned, then `Restore backup`{.action}.
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5. On the new page that pops up, choose the backup to restore (**ideally the backup corresponding to the date you have chosen for restoring your website’s source code (see above)**).
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6. Once you have chosen the backup, click the '...`{.action}' button to the right of the backup you want to restore, then `Restore backup`{.action}.
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6. Once you have chosen the backup, click the `...`{.action} button to the right of the backup you want to restore, then `Restore the backup`{.action}.
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Restoring a database backup may take **several minutes**.
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