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pages/web_cloud/web_hosting/faq-web_hosting/guide.en-gb.md

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@@ -273,7 +273,7 @@ Follow these steps:
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> [!success]
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>
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> If you encounter any issues that are not listed in this FAQ, please refer to the “*Troubleshoot*” section of our [guides on web hosting solutions](/products/web-cloud-hosting).
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> If you encounter any issues that are not listed in this FAQ, please refer to the “*Troubleshooting*” section of our [guides on web hosting solutions](/products/web-cloud-hosting).
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/// details | What should I do if my website stops working?
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Follow these steps:
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. On the page that pops up, click on your name in the top right-hand corner, then choose `My offers & services`{.action}.
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2. On the page that pops up, click on your name in the top right-hand corner, then choose `My solutions & services`{.action}.
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> [!success]
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>
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> Find all the details in our guide “[How to renew my OVHcloud services](/pages/account_and_service_management/managing_billing_payments_and_services/how_to_use_automatic_renewal)”.
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> Find all the details in our guide “[How to renew OVHcloud services](/pages/account_and_service_management/managing_billing_payments_and_services/how_to_use_automatic_renewal)”.
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Then check out the [current events on our infrastructure](https://www.status-ovhcloud.com/).
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If all your services are active and are not affected by any incidents or maintenance, please carry out a more in-depth diagnostic.
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> [!success]
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>
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> See the “*Troubleshoot*” section of our [guides on web hosting solutions](/products/web-cloud-hosting).
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> See the “*Troubleshooting*” section of our [guides on web hosting solutions](/products/web-cloud-hosting).
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///
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/// details | What do I do if the OVHcloud “Website under construction” page remains displayed once my website is online?
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![site-in-construction](/pages/assets/screens/other/browsers/errors/site-in-construction.png){.thumbnail}
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![site-in-construction](/pages/assets/screens/other/browsers/errors/site-en-construction.png){.thumbnail}
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When your web hosting plan is set up, OVHcloud sets up this holding page in the form of a **index.html** file, which is contained in the `www` folder in your web hosting plan’s FTP storage space.
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>
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> Find more details in the following guides:
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>
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> - [Web Hosting - Log in to the FTP space](/pages/web_cloud/web_hosting/ftp_connection).
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> - [Web Hosting - Change an FTP user password](/pages/web_cloud/web_hosting/ftp_change_password).
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> - [Tutorial - Use FileZilla with your web hosting plan](/pages/web_cloud/web_hosting/ftp_filezilla_user_guide).
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> - [Tutorial - Using Cyberduck with your web hosting plan](/pages/web_cloud/web_hosting/ftp_cyberduck_user_guide_on_mac).
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> - [Logging in to your web hosting plan’s FTP storage space](/pages/web_cloud/web_hosting/ftp_connection).
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> - [Web Hosting - Changing an FTP user password](/pages/web_cloud/web_hosting/ftp_change_password).
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> - [Tutorial - Using FileZilla with your OVHcloud hosting](/pages/web_cloud/web_hosting/ftp_filezilla_user_guide).
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> - [Tutorial - Using Cyberduck with a web hosting plan](/pages/web_cloud/web_hosting/ftp_cyberduck_user_guide_on_mac).
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///
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>
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> If necessary, also refer to these detailed guides:
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>
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> - [Web Hosting - Restore FTP storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> - [Web Hosting - Export database content](/pages/web_cloud/web_hosting/sql_database_export).
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> - [Restoring your Web Hosting plan’s storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> - [Retrieving the backup of a Web Hosting plan’s databas](/pages/web_cloud/web_hosting/sql_database_export).
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**Only** after you have carried out all the necessary backups, delete your [1-click module](/pages/web_cloud/web_hosting/cms_install_1_click_modules) by doing the following:
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
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3. On the page that appears, click on the `1-click modules`{.action} tab.
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4. In the table that pops up, click the '...`{.action}' button on the right-hand side of the *1-click module concerned*, then click `Delete module`{.action}.
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4. In the table that pops up, click the `...`{.action} button on the right-hand side of the *1-click module* concerned, then click `Delete the module`{.action}.
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Deleting the *1-click module* may take **several minutes**.
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
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3. On the page that appears, click on the `Databases`{.action} tab.
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4. In the table that pops up, click the '...`{.action}' button on the right-hand side of the row for the database concerned, then `Delete database`{.action}.
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4. In the table that pops up, click the `...`{.action} button on the right-hand side of the row for the database concerned, then `Delete a database`{.action}.
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It may take **several minutes** to delete the associated database.
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Once the deletions are complete, reinstall your *1-click module*, taking care to select the domain name you want.
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> [!success]
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>
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> Find all the details in our guide on [Web Hosting - Install a 1-click module](/pages/web_cloud/web_hosting/cms_install_1_click_modules) .
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> Find all the details in our guide on [Setting up your website with a 1-click module (CMS)](/pages/web_cloud/web_hosting/cms_install_1_click_modules) .
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///
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>
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> If necessary, also refer to these detailed guides:
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>
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> - [Web Hosting - Restore FTP storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> - [Web Hosting - Export database content](/pages/web_cloud/web_hosting/sql_database_export).
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> - [Restoring your Web Hosting plan’s storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> - [Retrieving the backup of a Web Hosting plan’s database](/pages/web_cloud/web_hosting/sql_database_export).
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To restore your website’s source code, follow these steps:
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
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3. On the page that appears, click on the `FTP - SSH`{.action} tab.
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4. On the new page that appears, click the `Restore a backup`{.action} button.
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4. On the new page that appears, click the `Restore backup`{.action} button.
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5. In the window that pops up, choose the date of the backup you want to restore, and then continue until you start restoring.
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Restoring the FTP storage space may take **several minutes**.
@@ -401,18 +401,18 @@ To restore a backup of your database, follow these steps:
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
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3. On the page that appears, click on the `Databases`{.action} tab.
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4. In the table that pops up, click the '...`{.action}' button on the right-hand side of the row for the database concerned, then `Restore a backup`{.action}.
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4. In the table that pops up, click the `...`{.action} button on the right-hand side of the row for the database concerned, then `Restore backup`{.action}.
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5. On the new page that pops up, choose the backup to restore (**ideally the backup corresponding to the date you have chosen for restoring your website’s source code (see above)**).
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6. Once you have chosen the backup, click the '...`{.action}' button to the right of the backup you want to restore, then `Restore backup`{.action}.
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6. Once you have chosen the backup, click the `...`{.action} button to the right of the backup you want to restore, then `Restore the backup`{.action}.
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Restoring a database backup may take **several minutes**.
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> [!success]
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>
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> Find all the details in the following guides:
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>
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> - [Web Hosting - Restore FTP storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> - [Restore a backup of your database](/pages/web_cloud/web_hosting/sql_importing_mysql_database).
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> - [Restoring your Web Hosting plan’s storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> - [Importing a backup into a Web Hosting plan database](/pages/web_cloud/web_hosting/sql_importing_mysql_database).
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///
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>> 2. Click on the `Domain names`{.action} menu (or on the `DNS zones`{.action} menu if you are using the beta version of the OVHcloud Control Panel), then select the domain name concerned.
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>> 3. On the page that opens, click on the `DNS Zone`{.action} tab.
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>> 4. In the table that appears (representing your domain name’s DNS zone), identify the entry of type `A` whose `Target` is set to the IP address `213.186.33.5`.
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>> 5 Click the `...`{.action} button to the right of the line, then `Modify entry`{.action}.
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>> 5 Click the `...`{.action} button to the right of the line, then `Modify record`{.action}.
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>> 6. In the window that opens, replace the IP address `213.186.33.5` in the `Target*` form with the IP address of the web hosting plan where your website is located.
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>>
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>> > [!success]
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>> >
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>> > If necessary, also refer to the following detailed guides:
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>> >
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>> > - [Edit an OVHcloud DNS zone](/pages/web_cloud/domains/dns_zone_edit).
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>> > - [Web Hosting - List of IP addresses per cluster](/pages/web_cloud/web_hosting/clusters_and_shared_hosting_IP).
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>> > - [Editing an OVHcloud DNS zone](/pages/web_cloud/domains/dns_zone_edit).
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>> > - [Web Hosting - List of IP addresses by cluster](/pages/web_cloud/web_hosting/clusters_and_shared_hosting_IP).
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>>
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> **Case 2**
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>>
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>> The `Targets` (DNS servers) of the entries of type `NS` declared in the DNS zone of the domain name **are not identical** to those retrieved in the `DNS servers`{.action} tab. However, the `Targets` (DNS servers) have one of the following forms:
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>>
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>> - `nsXX.ovh.net` and `dnsXX.ovh.net` **or** `nsXXX.ovh.net` and `dnsXXX.ovh.net` (where each `X` designates a number between **0*** and **9**);
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>> - `nsXX.ovh.ca` and `dnsXX.ovh.ca` **or** `nsXXX.ovh.ca` and `dnsXXX.ovh.ca` (where each `X` denotes a number between **0*** and **9**);
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>> - `nsXX.ovh.net` and `dnsXX.ovh.net` **or** `nsXXX.ovh.net` and `dnsXXX.ovh.net` (where each `X` designates a number between **0** and **9**);
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>> - `nsXX.ovh.ca` and `dnsXX.ovh.ca` **or** `nsXXX.ovh.ca` and `dnsXXX.ovh.ca` (where each `X` denotes a number between **0** and **9**);
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>> - `ns200.anycast.me` and `dns200.anycast.me` (if you have subscribed to the [DNS anycast](/links/web/domains-options) option).
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>>
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>> > [!primary]
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>> > [!success]
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>> >
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>> > Find all the details in our guide “[Modifying the DNS servers of an OVHcloud domain name](/pages/web_cloud/domains/dns_server_edit)”.
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>> > Find all the details in our guide “[How to modify the DNS servers of an OVHcloud domain name](/pages/web_cloud/domains/dns_server_edit)”.
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> **Case 3**
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> See also these detailed guides:
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>
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> - [Web Hosting - Restore FTP storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> - [Web Hosting - Export database content](/pages/web_cloud/web_hosting/sql_database_export).
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> - [Restoring your Web Hosting plan’s storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> - [Retrieving the backup of a Web Hosting plan’s database](/pages/web_cloud/web_hosting/sql_database_export).
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To restore your website’s source code, follow these steps:
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1. Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
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2. Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
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3. On the page that appears, click on the `Databases`{.action} tab.
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4. In the table that pops up, click the '...`{.action}' button on the right-hand side of the row for the database concerned, then `Restore a backup`{.action}.
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4. In the table that pops up, click the `...`{.action} button on the right-hand side of the row for the database concerned, then `Restore backup`{.action}.
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5. On the new page that pops up, choose the backup to restore (**ideally the backup corresponding to the date you have chosen for restoring your website’s source code (see above)**).
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6. Once you have chosen the backup, click the '...`{.action}' button to the right of the backup you want to restore, then `Restore backup`{.action}.
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6. Once you have chosen the backup, click the `...`{.action} button to the right of the backup you want to restore, then `Restore the backup`{.action}.
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Restoring a database backup may take **several minutes**.
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> [!success]
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> Find all the details in the following guides:
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>
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> - [Web Hosting - Restore FTP storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> - [Restore a backup of your database](/pages/web_cloud/web_hosting/sql_importing_mysql_database).
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> - [Restoring your Web Hosting plan’s storage space](/pages/web_cloud/web_hosting/ftp_save_and_backup).
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> - [Importing a backup into a Web Hosting plan database](/pages/web_cloud/web_hosting/sql_importing_mysql_database).
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If the restores do not allow you to restore access to your website, contact your Webmaster or one of our [partners](/links/partner).
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> If necessary, also refer to these detailed guides:
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> - [Speed up my website using the CDN](/pages/web_cloud/web_hosting/cdn_how_to_use_cdn).
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> - [Troubleshoot common 1-click module errors](/pages/web_cloud/web_hosting/diagnostic_errors_module1click).
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> - [Troubleshooting common 1-click module errors](/pages/web_cloud/web_hosting/diagnostic_errors_module1clic).
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///
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> See also our detailed guides:
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> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
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> - [Use cases - Tips following hacking of your website](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
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> - [Use cases - What to do if your Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
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///
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> See also our detailed guides:
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> - [Web hosting - View website statistics and logs](/pages/web_cloud/web_hosting/logs_and_statistics).
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> - [Use cases - Tips following hacking of your website](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
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> - [Use cases - What to do if your Website is hacked](/pages/web_cloud/web_hosting/cms_what_to_do_if_your_site_is_hacked).
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///
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///
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## Go further <a name="go-further"></a>
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[FAQ - MX Plan shared emails](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/faq-emails)
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If you would like assistance using and configuring your OVHcloud solutions, please refer to our [support offers](/links/support).
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Join our [community of users](/links/community).
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Join our [community of users](/links/community).

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