duplo

Author: BrenKt

pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_change_password/guide.en-ie.md

@@ -1,7 +1,7 @@
 ---
 title: "Changing the password of an email account"
 excerpt: "Find out how to change the password for an OVHcloud email account"
-updated: 2025-04-28
+updated: 2025-08-12
 ---
 
 ## Objective
@@ -15,26 +15,36 @@ You can access your OVHcloud email accounts using the password associated with t
 
 ## Requirements
 
-- A preconfigured OVHcloud email solution, such as [**Hosted Exchange**](/links/web/emails-hosted-exchange), [**Email Pro**](/links/web/email-pro) or **MX Plan** (available with a [web hosting plan](/links/web/hosting), a [100M free hosting](/links/web/domains-free-hosting), or ordered separately)
-- Access to the [OVHcloud Control Panel](/links/manager) or access to the email account via [webmail](/links/web/email), depending on the method used
+- Access to the [OVHcloud Control Panel](/links/manager) or access to the email account via [webmail](/links/web/email), depending on the method used.
+- A preconfigured OVHcloud email solution:
+    - **MX Plan** available with a [web hosting plan](/links/web/hosting), or included in a [100M free hosting](/links/web/domains-free-hosting).
+    - [Exchange](/links/web/emails).
+    - [Email Pro](/links/web/email-pro).
+    - [Zimbra](/links/web/emails-zimbra).
+
+## Instructions
 
 > [!primary]
 >
-> When you change the password for your email account, you will also need to apply this change to all email clients that access this account. You can find the configuration guides for your email software on the guide homepage of your email offer:
->
-> - [MX Plan](/products/web-cloud-email-collaborative-solutions-mx-plan)
-> - [Email Pro](/products/web-cloud-email-collaborative-solutions-email-pro)
-> - [Exchange](/products/web-cloud-email-collaborative-solutions-microsoft-exchange)
->
-
-## Instructions
+> When you change the password for your email account, you will also need to apply this change to all email clients that access this account. You can find the configuration guides for your email software on the guide homepage of your email offer.
 
 ### Changing the password via the Control Panel <a name="controlpanel"></a>
 
 > [!warning]
+>
 > For security reasons, we recommend not using the same password twice, and choosing one that does not contain any personal information (e.g. your surname, first name and date of birth). We also recommend renewing your password regularly.
 
-In the [OVHcloud Control Panel](/links/manager), go to the `Web Cloud`{.action} section, then follow the instructions for your solution
+> [!primary]
+>
+> **Identify the email technology for your MX Plan solution.**
+>
+> Depending on the activation date of your MX Plan solution, or on a recent migration, the email technology associated with it may differ. This version is characterized by its webmail interface. To identify it:
+>
+> - In the `General information`{.action} tab, note the technology used under the **Webmail** comment in the `Subscription`{.action} or `Connection`{.action} box.
+>
+> ![mx plan](images/technology-email.png){.thumbnail .w-500}Webmail
+
+In the [OVHcloud Control Panel](/links/manager), go to the `Web Cloud`{.action} section, then follow the instructions for your solution:
 
 > [!tabs]
 > **MX Plan email (legacy version)**
@@ -63,20 +73,30 @@ In the [OVHcloud Control Panel](/links/manager), go to the `Web Cloud`{.action}
 >> Click the `...`{.action} button, then click `Edit`{.action}.<br><br>
 >>![email](images/email-password-exchange01.png){.thumbnail}<br>
 >>
+> **Zimbra**
+>>
+>> Click `Zimbra Mail`{.action} then go to the `Email account`{.action} tab. The window that opens will display the existing email accounts. <br>
+>> Click the `...`{.action} button, then `Modify`{.action}.<br><br>
+>>![email](images/email-password-zimbra01.png){.thumbnail}<br>
+>>
 
 ### Changing the password via webmail
 
 Changing your password via webmail is available for OVHcloud email offers using **OWA** (**O**utlook **W**eb **A**pp):
 
-- MX Plan email (new version)
+- MX Plan OWA
 - Email Pro
 - Exchange
+- MX Plan Zimbra
+- Zimbra Starter / Pro
 
 > [!warning]
 >
-> The email solution **MX Plan legacy** uses Roundcube webmail. You can only change your password [via the OVHcloud Control Panel](#controlpanel).
+> For the **MX Plan Roundcube** solution, you can only change your password [via the OVHcloud Control Panel](#controlpanel).
 >
 
+#### OWA
+
 <iframe class="video" width="560" height="315" src="https://www.youtube-nocookie.com/embed/msmUN7cLSNI" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>
 
 Go to the [webmail page](/links/web/email). Enter your full email address and password, then click the `Login`{.action} button. 
@@ -100,6 +120,14 @@ In the new window that opens, enter your current password first. Then enter your
 
 ![email](images/mxplan-password-new-step5.png){.thumbnail}
 
+#### Zimbra
+
+Go to the [Webmail](/links/web/email). Enter your email address and password, then click `Login`{.action}.
+
+Click on the name of your email account in the top right-hand corner of your interface. From this menu, you can `Change the password`{.action}.
+
+![Zimbra - preferences](images/zimbra-password.png){.thumbnail}
+
 ### Retrieve a password
 
 For security and confidentiality reasons, it is not possible to **retrieve** a password. As described in the previous steps, you will need to reset your password if you have forgotten it.
@@ -108,14 +136,6 @@ For security and confidentiality reasons, it is not possible to **retrieve** a p
 >
 > If you want to store a password, we recommend using a password manager, such as **KeePass**.
 
-#### Identifying your MX Plan solution <a name="whichmxplan"></a>
-
-In the table below, you will find the information you need to identify your MX Plan solution.
-
-|MX Plan legacy version|MX Plan new version|
-|---|---|
-|![email](images/mxplan-starter-legacy-step1.png){.thumbnail}<br> The solution appears in the **Subscription** box on the right. The legacy solution *does not* have a server reference.|![email](images/mxplan-starter-new-step1.png){.thumbnail}<br>The new solution has a **Server model** in the **Summary** box on the left.|
-
 ## Go further
 
 [Getting started with the MX Plan solution](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_generalities)
@@ -124,6 +144,8 @@ In the table below, you will find the information you need to identify your MX P
 
 [Getting started with the Hosted Exchange solution](/pages/web_cloud/email_and_collaborative_solutions/microsoft_exchange/exchange_starting_hosted)
 
+[Getting started with Zimbra](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_zimbra)
+
 If you would like assistance using and configuring your OVHcloud solutions, please refer to our support [offers](/links/support).
 
-Join our [community of users](/links/community).
+Join our [community of users](/links/community).