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‎pages/web_cloud/email_and_collaborative_solutions/zimbra/migrate_mxplan_to_zimbra/guide.en-ie.md

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---
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title: 'How to migrate an MX Plan email address to an OVHcloud Zimbra account'
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excerpt: 'Find out how to migrate an MX Plan email address to an OVHcloud Zimbra account'
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updated: 2025-03-05
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---
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## Objective
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As part of the gradual transition from MX Plan accounts to Zimbra, you can anticipate this migration and carry out the email account transfer yourself before OVHcloud implements an automated tool. This guide will show you how to migrate manually.
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**This guide explains how to migrate an MX Plan email address to an OVHcloud Zimbra account.**
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## Requirements
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- You have an MX Plan email address (via the MX Plan solution, or included in an [OVHcloud web hosting](/links/web/hosting)).
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- You have an OVHcloud Zimbra email account.
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- **No redirection is applied to the MX Plan email address you want to migrate**.
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- You have access to the [OVHcloud Control Panel](/links/manager).
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## Instructions
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> [!warning]
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>
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> If your email account manages sensitive information, or if you experience any issues during the migration, we recommend waiting for the automation tool to be set up in the OVHcloud Control Panel.
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You can migrate an MX Plan email account to a Zimbra email account in 2 steps. To avoid cutting off the receipt on the original email address, it is necessary to follow the following process:
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1. **Transfer the contents of the MX Plan account to a Zimbra account**
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- [1.1 - Creating a Zimbra email address](#step11)
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- [1.2 - Migrating emails with OVH Mail Migrator](#step12)
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- [1.3 - Source account email backup (optional)](#step13)
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2. **Delete the original MX Plan account and reassign its address to the Zimbra account**
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- [2.1 - Deletion of the old MX Plan email address](#step21)
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- [2.2 - Rename Zimbra email address](#step22)
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In the example below, we are migrating the address `[email protected]`. To do this, we will create the Zimbra account under the name `[email protected]`.
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![zimbra](images/zimbra_migration_mxplan.png){.thumbnail}
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### 1.1 - Creating a Zimbra email address <a name="step11"></a>
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> [!primary]
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>
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> If you already have a Zimbra email address, go to [Migrate emails with OVH Mail Migrator](#step12).
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First, create an email address with a temporary name. For example, you can create the address `[email protected]`{.action} if you need to migrate the address `[email protected]`{.action}.
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To create a Zimbra email address, please read the “Create an email account” section of our guide [Getting started with the Zimbra solution](/pages/web_cloud/email_and_collaborative_solutions/zimbra/getting_started_zimbra).
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### 1.2 - Migrating emails with OVH Mail Migrator <a name="step12"></a>
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Use the migration tool [**O**VH **M**ail **M**igrator](https://omm.ovh.net/) (**OMM**) to transfer the contents of the original MX Plan account to the new Zimbra destination account, using the example shown in the diagram above.
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#### Step 1: Access the OVH Mail Migrator
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Go to [OVH Mail Migrator](https://omm.ovh.net/){.external}.
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On the <https://omm.ovh.net/> page, in the `Migration`{.action} tab, click `New Migration`{.action}.
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![omm](images/omm-migration-create01.png){.thumbnail}
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#### Step 2: Enter the migration information
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|Information|Description|
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|---|---|
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|Server Type|Select the server type for your accounts. If one of them is an OVHcloud address (**Hosted by OVHcloud (Autodetect)**), this allows you to fill in the information automatically, with the exception of the password. Select `Zimbra` for the destination server type.|
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|Server URL|Enter the address of the server where your accounts are hosted. This field can be filled in automatically when you choose the server type.|
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|Source login|Enter the full email address (`[email protected]`).|
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|Destination login|Enter the full email address (`[email protected]`).|
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|Administrator account with delegation|This field appears only with certain server types.|
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|Password|Enter the password for the email account concerned.|
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- **Options**: Select the elements you want to migrate. Some content may be unavailable, depending on the server type you have chosen.
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- **Information**: Enter an email address to be notified about the migration progress.
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- Check the box at the bottom of the page to accept the OMM terms and conditions.
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![omm](images/omm-migration-create02.png){.thumbnail}
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#### Step 3: Launch the migration
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Verify that all the information is correct, then click `Start migration`{.action}. The page that appears will detail the migration status. Keep the “Migration ID” displayed and wait for the process to complete. This delay can vary depending on the number of elements to be migrated.
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#### Step 4: Track the migration
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There are two ways to track a single migration:
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- Via the email you receive notifying you of the migration progress.
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- From the <https://omm.ovh.net/> page. In the `Migration`{.action} tab, click `Track/Synchronize`{.action}. Enter the `Migration ID`{.action} as well as the `Source account`{.action} concerned.
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![omm](images/omm-migration-track.png){.thumbnail}
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On the page that opens, you can track the progress of your migration. You will see a message indicating whether the process will begin, is in progress, or has been completed. Depending on this status, there are several possible interactions:
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- `Stop the process`{.action}: Allows you to cancel the migration. Items that have already been migrated will remain in the destination account.
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-`Delete migrated elements`{.action}: Enables you to delete elements that have already been migrated to the destination account. You can clear items from a specific synchronization point.
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- `Synchronize`{.action}: Used to retrieve new elements that were not migrated during a previous synchronization between the source account and the destination account. We consider this action as a migration of the missing elements on the destination account from the source account.
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To migrate by file or multiple files, please read the “Migrate by file” and “Migrate and track multiple migrations (project mode)” sections of our guide on [Migrating email accounts via the OVH Mail Migrator](/pages/web_cloud/email_and_collaborative_solutions/migrating/migration_omm).
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> [!primary]
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>
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> The migration time varies depending on the volume of data, and can range from a few minutes to several hours. Once the migration is complete, check that all emails have been migrated.
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### 1.3 - Source account email backup (optional) <a name="step13"></a>
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> [!warning]
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>
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> Before deleting your MX Plan account, **back up your emails** to avoid any data loss.
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Use the export options of your email client. In our guide on [Migrating your email address manually](/pages/web_cloud/email_and_collaborative_solutions/migrating/manual_email_migration), you can find the details for manually exporting an email account from an email client.
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### 2.1 - Deleting the old MX Plan email address <a name="step21"></a>
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To delete the MX Plan email address (e.g. `[email protected]`), follow our guide [Delete an email account](/pages/web_cloud/email_and_collaborative_solutions/common_email_features/email_reset_account).
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> [!warning]
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>
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> If you are migrating from an MX Plan account using Zimbra webmail, wait 5 minutes for the deletion to take effect before renaming the second email account.
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### 2.2 - Rename Zimbra email address <a name="step22"></a>
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In your OVHcloud Control Panel, access your Zimbra Starter service and rename your Zimbra email account address with the name of the migrated email account (e.g.: `[email protected]` to `[email protected]`).
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### Conclusion <a name="conclusion"></a>
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Your email account is now fully migrated to Zimbra Starter. You can now use Zimbra to manage your email.
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## Go further <a name="go-further"></a>
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[Getting started with Zimbra](/pages/web_cloud/email_and_collaborative_solutions/zimbra/getting_started_zimbra)
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[Configuring your Zimbra email address on an email client](/pages/web_cloud/email_and_collaborative_solutions/zimbra/zimbra_mail_apps)
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[OVHcloud Zimbra FAQ](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/faq-zimbra)
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For specialized services (SEO, development, etc.), contact the [OVHcloud partners](/links/partner).
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If you would like assistance with using and configuring your OVHcloud solutions, we recommend referring to our range of [support solutions](/links/support).
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Join our [community of users](/links/community).

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