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- Anonymized screenshots needed - Layer 2 mode diagnostics list needed - Translation in progress
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‎pages/network/ovhcloud_connect/occ-diagnostics/guide.en-gb.md

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---
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title: How to initiate a diagnostic for OVHcloud Connect from the OVHcloud Control Panel
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excerpt: Find out how to get a status report of your OVHcloud Connect services
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updated: 2025-04-10
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---
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## Objective
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With OVHcloud Connect, you can link your company network to your private OVHcloud vRack network, without creating a VPN tunnel through the internet. This will give you a quicker, more stable connection with guaranteed bandwidth.
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**This guide will show you how to get a status report of your OVHcloud Connect services via the OVHcloud Control Panel.**
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## Requirements
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- an [OVHcloud Connect solution](https://www.ovhcloud.com/en-gb/network-security/ovhcloud-connect/) with a valid POP configuration
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## List of available diagnostics
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### Layer 3 mode
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- **Default**: Fetches the BGP session states and all related information
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- **Routes**: Fetches the routing table learned by OVHcloud via BGP
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- **Advertised-Routes**: Fetches the routing table advertised by OVHcloud via BGP
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### Layer 2 mode
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- ***Ask for access to an OCC service which can use layer 2 mode, or simply the list of available diagnostics on this mode***
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## Instructions
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In your OVHcloud Control Panel, in the Network section, you can find the list of your OVHcloud Connect services.
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![OCC Control Panel](images/OCC_cpanel.png){.thumbnail}
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Open the service for which you want to get a diagnosis:
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![OCC Service](images/OCC_service.png){.thumbnail}
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At the bottom of the "POP Configuration" panel, you will find a segment named "Diagnostic POP", and an ellipsis **(...)** button. Click it, and then select "BGP Peering Test":
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![OCC Service Test Button](images/OCC_service_test_button.png){.thumbnail}
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A window will open. Select the type of diagnostics you wish to use, and click "launch diagnostic":
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![OCC Diagnostics Choice](images/OCC_diag_choice.png){.thumbnail}
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You can now access the list of your diagnostics by opening the "Diagnostics" tab.
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![OCC Diagnostics Tab](images/OCC_diag_tab.png){.thumbnail}
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Each diagnostic is referred to using an ID and a timecode.
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You can read the contents of the diagnostics by clicking on the ellipsis located to the right of each one listed. You can select either "See result" to have a window open with the contents of the desired diagnostic, or "Download result" to get a *.txt* file with the same contents.
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![OCC Diagnostic](images/OCC_diag.png){.thumbnail}
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## Limits
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- **Retention time of diagnostics**: You can only view diagnostics you have initiated **during the past seven days.** We recommend you download them and properly archive them, in case you need future access.
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- **Maximum number of diagnostics**: On a 24 hour period, you can initiate a maximum of 10 diagnostics per type of diagnostic, and per service. For example, if you have two OVHcloud Connect services configured on your OVHcloud Control Panel, both configured in Layer 3 mode, you can theoretically launch 10 of each diagnostic type per service, for a total of 60.
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<br> ***Maybe remove this*** This limit has been set in order to restrict the amount of resources used by the OVHcloud infrastructures, as the diagnostics are launched in real-time.

‎pages/network/ovhcloud_connect/occ-diagnostics/guide.fr-fr.md

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---
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title: How to initiate a diagnostic for OVHcloud Connect from the OVHcloud Control Panel
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excerpt: Find out how to get a status report of your OVHcloud Connect services
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updated: 2025-04-10
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---
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## Objective
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With OVHcloud Connect, you can link your company network to your private OVHcloud vRack network, without creating a VPN tunnel through the internet. This will give you a quicker, more stable connection with guaranteed bandwidth.
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**This guide will show you how to get a status report of your OVHcloud Connect services via the OVHcloud Control Panel.**
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## Requirements
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- an [OVHcloud Connect solution](https://www.ovhcloud.com/en-gb/network-security/ovhcloud-connect/) with a valid POP configuration
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## List of available diagnostics
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### Layer 3 mode
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- **Default**: Fetches the BGP session states and all related information
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- **Routes**: Fetches the routing table learned by OVHcloud via BGP
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- **Advertised-Routes**: Fetches the routing table advertised by OVHcloud via BGP
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### Layer 2 mode
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- ***Ask for access to an OCC service which can use layer 2 mode, or simply the list of available diagnostics on this mode***
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## Instructions
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In your OVHcloud Control Panel, in the Network section, you can find the list of your OVHcloud Connect services.
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![OCC Control Panel](images/OCC_cpanel.png){.thumbnail}
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Open the service for which you want to get a diagnosis:
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![OCC Service](images/OCC_service.png){.thumbnail}
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At the bottom of the "POP Configuration" panel, you will find a segment named "Diagnostic POP", and an ellipsis **(...)** button. Click it, and then select "BGP Peering Test":
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![OCC Service Test Button](images/OCC_service_test_button.png){.thumbnail}
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A window will open. Select the type of diagnostics you wish to use, and click "launch diagnostic":
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![OCC Diagnostics Choice](images/OCC_diag_choice.png){.thumbnail}
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You can now access the list of your diagnostics by opening the "Diagnostics" tab.
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![OCC Diagnostics Tab](images/OCC_diag_tab.png){.thumbnail}
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Each diagnostic is referred to using an ID and a timecode.
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You can read the contents of the diagnostics by clicking on the ellipsis located to the right of each one listed. You can select either "See result" to have a window open with the contents of the desired diagnostic, or "Download result" to get a *.txt* file with the same contents.
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![OCC Diagnostic](images/OCC_diag.png){.thumbnail}
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## Limits
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- **Retention time of diagnostics**: You can only view diagnostics you have initiated **during the past seven days.** We recommend you download them and properly archive them, in case you need future access.
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- **Maximum number of diagnostics**: On a 24 hour period, you can initiate a maximum of 10 diagnostics per type of diagnostic, and per service. For example, if you have two OVHcloud Connect services configured on your OVHcloud Control Panel, both configured in Layer 3 mode, you can theoretically launch 10 of each diagnostic type per service, for a total of 60.
62+
<br> ***Maybe remove this*** This limit has been set in order to restrict the amount of resources used by the OVHcloud infrastructures, as the diagnostics are launched in real-time.

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