Merge pull request #166 from ovh/dev/aamstutz/support-tickets

feat: Add missing support tickets features

Author: amstuta

doc/ovhcloud_support-tickets.md

@@ -32,4 +32,6 @@ Retrieve information and manage your support tickets
 * [ovhcloud](ovhcloud.md)	 - CLI to manage your OVHcloud services
 * [ovhcloud support-tickets get](ovhcloud_support-tickets_get.md)	 - Retrieve information of a specific support ticket
 * [ovhcloud support-tickets list](ovhcloud_support-tickets_list.md)	 - List your support tickets
+* [ovhcloud support-tickets messages](ovhcloud_support-tickets_messages.md)	 - List messages for a support ticket
+* [ovhcloud support-tickets reply](ovhcloud_support-tickets_reply.md)	 - Reply to a support ticket
 

doc/ovhcloud_support-tickets_messages.md

@@ -0,0 +1,44 @@
+## ovhcloud support-tickets messages
+
+List messages for a support ticket
+
+```
+ovhcloud support-tickets messages <ticket_id> [flags]
+```
+
+### Options
+
+```
+      --filter stringArray   Filter results by any property using https://github.com/PaesslerAG/gval syntax
+                             Examples:
+                               --filter 'state="running"'
+                               --filter 'name=~"^my.*"'
+                               --filter 'nested.property.subproperty>10'
+                               --filter 'startDate>="2023-12-01"'
+                               --filter 'name=~"something" && nbField>10'
+  -h, --help                 help for messages
+```
+
+### Options inherited from parent commands
+
+```
+  -d, --debug            Activate debug mode (will log all HTTP requests details)
+  -e, --ignore-errors    Ignore errors in API calls when it is not fatal to the execution
+  -o, --output string    Output format: json, yaml, interactive, or a custom format expression (using https://github.com/PaesslerAG/gval syntax)
+                         Examples:
+                           --output json
+                           --output yaml
+                           --output interactive
+                           --output 'id' (to extract a single field)
+                           --output 'nested.field.subfield' (to extract a nested field)
+                           --output '[id, "name"]' (to extract multiple fields as an array)
+                           --output '{"newKey": oldKey, "otherKey": nested.field}' (to extract and rename fields in an object)
+                           --output 'name+","+type' (to extract and concatenate fields in a string)
+                           --output '(nbFieldA + nbFieldB) * 10' (to compute values from numeric fields)
+      --profile string   Use a specific profile from the configuration file
+```
+
+### SEE ALSO
+
+* [ovhcloud support-tickets](ovhcloud_support-tickets.md)	 - Retrieve information and manage your support tickets
+

doc/ovhcloud_support-tickets_reply.md

@@ -0,0 +1,38 @@
+## ovhcloud support-tickets reply
+
+Reply to a support ticket
+
+```
+ovhcloud support-tickets reply <ticket_id> [flags]
+```
+
+### Options
+
+```
+      --body string   Text body of the ticket reply
+  -h, --help          help for reply
+```
+
+### Options inherited from parent commands
+
+```
+  -d, --debug            Activate debug mode (will log all HTTP requests details)
+  -e, --ignore-errors    Ignore errors in API calls when it is not fatal to the execution
+  -o, --output string    Output format: json, yaml, interactive, or a custom format expression (using https://github.com/PaesslerAG/gval syntax)
+                         Examples:
+                           --output json
+                           --output yaml
+                           --output interactive
+                           --output 'id' (to extract a single field)
+                           --output 'nested.field.subfield' (to extract a nested field)
+                           --output '[id, "name"]' (to extract multiple fields as an array)
+                           --output '{"newKey": oldKey, "otherKey": nested.field}' (to extract and rename fields in an object)
+                           --output 'name+","+type' (to extract and concatenate fields in a string)
+                           --output '(nbFieldA + nbFieldB) * 10' (to compute values from numeric fields)
+      --profile string   Use a specific profile from the configuration file
+```
+
+### SEE ALSO
+
+* [ovhcloud support-tickets](ovhcloud_support-tickets.md)	 - Retrieve information and manage your support tickets
+

internal/cmd/supporttickets.go

@@ -32,5 +32,26 @@ func init() {
 		Run:   supporttickets.GetSupportTickets,
 	})
 
+	// Command to list messages for a support ticket
+	supportticketsMessagesCmd := &cobra.Command{
+		Use:     "messages <ticket_id>",
+		Aliases: []string{"msgs"},
+		Short:   "List messages for a support ticket",
+		Args:    cobra.ExactArgs(1),
+		Run:     supporttickets.ListSupportTicketMessages,
+	}
+	supportticketsCmd.AddCommand(withFilterFlag(supportticketsMessagesCmd))
+
+	// Command to reply to a support ticket
+	supportticketsReplyCmd := &cobra.Command{
+		Use:   "reply <ticket_id>",
+		Short: "Reply to a support ticket",
+		Args:  cobra.ExactArgs(1),
+		Run:   supporttickets.ReplySupportTicket,
+	}
+	supportticketsReplyCmd.Flags().StringVar(&supporttickets.ReplySpec.Body, "body", "", "Text body of the ticket reply")
+	_ = supportticketsReplyCmd.MarkFlagRequired("body")
+	supportticketsCmd.AddCommand(supportticketsReplyCmd)
+
 	rootCmd.AddCommand(supportticketsCmd)
 }

internal/services/supporttickets/supporttickets.go

@@ -6,17 +6,27 @@ package supporttickets
 
 import (
 	_ "embed"
+	"fmt"
+	"net/url"
 
+	"github.com/ovh/ovhcloud-cli/internal/display"
 	"github.com/ovh/ovhcloud-cli/internal/flags"
+	httpLib "github.com/ovh/ovhcloud-cli/internal/http"
 	"github.com/ovh/ovhcloud-cli/internal/services/common"
 	"github.com/spf13/cobra"
 )
 
 var (
 	supportticketsColumnsToDisplay = []string{"ticketId", "serviceName", "type", "category", "state"}
+	messagesColumnsToDisplay       = []string{"messageId", "from", "creationDate", "body"}
 
 	//go:embed templates/supporttickets.tmpl
 	supportticketsTemplate string
+
+	// ReplySpec holds the parameters for the reply command.
+	ReplySpec struct {
+		Body string `json:"body,omitempty"`
+	}
 )
 
 func ListSupportTickets(_ *cobra.Command, _ []string) {
@@ -26,3 +36,19 @@ func ListSupportTickets(_ *cobra.Command, _ []string) {
 func GetSupportTickets(_ *cobra.Command, args []string) {
 	common.ManageObjectRequest("/v1/support/tickets", args[0], supportticketsTemplate)
 }
+
+func ListSupportTicketMessages(_ *cobra.Command, args []string) {
+	endpoint := fmt.Sprintf("/v1/support/tickets/%s/messages", url.PathEscape(args[0]))
+	common.ManageListRequestNoExpand(endpoint, messagesColumnsToDisplay, flags.GenericFilters)
+}
+
+func ReplySupportTicket(_ *cobra.Command, args []string) {
+	endpoint := fmt.Sprintf("/v1/support/tickets/%s/reply", url.PathEscape(args[0]))
+
+	if err := httpLib.Client.Post(endpoint, ReplySpec, nil); err != nil {
+		display.OutputError(&flags.OutputFormatConfig, "failed to reply to ticket: %s", err)
+		return
+	}
+
+	display.OutputInfo(&flags.OutputFormatConfig, nil, "✅ Reply sent successfully")
+}