WordPress Multisite Doc Update #9895
Description
Priority: Medium
Issue Description:
Extra step caused confusion to customer.
WordPress Multisite requires a special configuration that is only available to select customers. Access to WordPress Multisite requires a Gold, Platinum, or Diamond level Workspace plan.
Pantheon employees must enable a WordPress Multisite custom upstream on your behalf so your team can create new Multisites self-serve in your professional workspace. This is because WordPress Multisites use the wordpress_network framework, which includes Multisite specific Nginx configurations and differs from the default wordpress framework. Reach out to your account manager to get started, or if you don't have an account manager, you can contact sales.
Since these tiers already include Multisite access, we can simplify the process by allowing them to go directly to Support. This cuts out the "routing loop" between departments and gets the customer to their setup much faster.
Suggested Resolution
Remove:
Reach out to your account manager to get started, or if you don't have an account manager, you can contact sales.
Replace with:
Gold, Platinum, and Diamond plans include WordPress Multisite access. If you are on one of these plans, please contact Support to enable this feature for your site.