Chat UI customizability

[reichert621]

Hey everyone!

A lot of people have been asking for more customizability around our chat component, and I wrote up a little blog post about how things have evolved since our initial launch: https://papercups.io/blog/customizability

I'm curious to hear from the community about what kind of customizability options people would like to see on our roadmap?

Some ideas:

• Rich message layouts, conversation components (looking at Slack and Facebook Messenger for inspiration)
• A better UX for managing multiple conversations
• Better support for automatically handling frequently asked questions
• Programmatically setting bot playbooks
• A contact form API, so you can forward messages from your website's contact form to Papercups

Do any of those resonate? What other ideas do you have?