Testing: Chatbot Usability Test Research Insights

[kaylachumley]

Post conducting chatbot usability testing sessions, we need to analyze the data to create a summary of results and key findings.

Analysis in miro board:

• Interview analysis: map all information in a miro board resulting from user interviews and to kick-off the insights-making process.
• Insights extraction: within same miro board, simplify finding insights within the information gathered during the user interviews.
• Conclusions: finalize conclusions within miro and communicate insights to your stakeholders in an effective way.

Follow up issues:
#1384 and #1385