Merge pull request mendix#8632 from mendix/MvM-AcademyTicketsThroughSupport

Update Support for Academy

Author: MarkvanMents

content/en/docs/support/_index.md

@@ -53,11 +53,11 @@ We expect that many questions and issues can be solved by reading the [Mendix Do
 
 ### Mendix Academy
 
-If you have questions about [Mendix Academy](https://academy.mendix.com/) these will normally be handled by the Academy team.
-
-You can contact Mendix Academy directly at [[email protected]](mailto:[email protected]). Mendix Academy may take 3-5 business days to reply to your inquiry.
+[Mendix Academy](https://academy.mendix.com/) issues can also be raised with Mendix Support. This covers all aspects of Mendix Academy, for example technical issues or queries related to certifications. 
 
+{{% alert color="info" %}}
 If you have passed a Mendix certification, Mendix Academy will need 3-5 business days to prepare your certificate. You do not need to raise a support ticket as it will only be forwarded to the Academy team.
+{{% /alert %}}
 
 ## Feature Requests
 
@@ -95,7 +95,7 @@ Reading these alerts carefully and acting upon them is important, as they can af
 
 ### Training
 
-We expect your support team to be trained and certified on Studio Pro and the Mendix Portal so that they can interpret and analyze alerts, graphs, and logs in the Mendix Portal. For more information, please check our available [classroom courses](https://academy.mendix.com/link/classroom) and [expert webinars](https://academy.mendix.com/link/webinar) or contact the Mendix Academy ([[email protected]](mailto:[email protected])).
+We expect your support team to be trained and certified on Studio Pro and the Mendix Portal so that they can interpret and analyze alerts, graphs, and logs in the Mendix Portal. For more information, please check our available [classroom courses](https://academy.mendix.com/link/classroom) and [expert webinars](https://academy.mendix.com/link/webinar).
 
 ## Platform Status
 

content/en/docs/support/submit-support-request.md

@@ -79,7 +79,7 @@ To submit a request with Mendix Support, follow these steps:
     * **Developer Platform** – select one of these components when you have issues with the Mendix Platform itself:
         * **Developer Platform - Account** – issues/questions regarding your Mendix account (for example, when you have difficulties creating an account or signing in)
         * **Developer Platform - Marketplace** - issues/questions regarding the [Mendix Marketplace](/appstore/) (for example, when you have difficulties uploading new modules to the Marketplace)
-        * **Developer Platform - Sprintr** – issues/questions regarding [Apps](/developerportal/) (for example, when you cannot create a [story](/developerportal/project-management/epics/) or start a Sprint)
+        * **Developer Platform - Apps** – issues/questions regarding [Apps](/developerportal/) (for example, when you cannot create a [story](/developerportal/project-management/epics/) or start a Sprint)
         * **Developer Platform - Academy** – issues/questions regarding the [Mendix Academy](https://academy.mendix.com/) (for example, when you cannot open a learning path or you cannot find the attachments required for a module)
         * **Developer Platform - Forum** – issues/questions regarding the [Mendix Community](https://community.mendix.com/) (for example, when you cannot create a new question or add an answer)
         * **Developer Platform - Cloud Portal** – issues/questions regarding [deploying in the Mendix Portal](/developerportal/deploy/) (for example, when you cannot view your [log](/developerportal/operate/logs/) files or [scale](/developerportal/deploy/scale-environment/) your environment)