Error: Message failed: 450 The associated domain with your API key is not verified.

[gerardvanengelen]

Hi,

I've deployed Payload CMS from the template. When I try to send a password forgotten email, the logs show the following message:

[2024-11-13T18:57:28] | (payload): Failed to send mail to [email protected], subject: Reset Your Password
-- | --
[2024-11-13T18:57:28] | err: {
[2024-11-13T18:57:28] | "type": "Error",
[2024-11-13T18:57:28] | "message": "Message failed: 450 The associated domain with your API key is not verified. Please, create a new API key with full access or with a verified domain.",
[2024-11-13T18:57:28] | "stack":
[2024-11-13T18:57:28] | Error: Message failed: 450 The associated domain with your API key is not verified. Please, create a new API key with full access or with a verified domain.
[2024-11-13T18:57:28] | at SMTPConnection._formatError (/workspace/node_modules/nodemailer/lib/smtp-connection/index.js:790:19)
[2024-11-13T18:57:28] | at SMTPConnection._actionSMTPStream (/workspace/node_modules/nodemailer/lib/smtp-connection/index.js:1706:34)
[2024-11-13T18:57:28] | at SMTPConnection.<anonymous> (/workspace/node_modules/nodemailer/lib/smtp-connection/index.js:1174:22)
[2024-11-13T18:57:28] | at SMTPConnection._processResponse (/workspace/node_modules/nodemailer/lib/smtp-connection/index.js:969:20)
[2024-11-13T18:57:28] | at SMTPConnection._onData (/workspace/node_modules/nodemailer/lib/smtp-connection/index.js:755:14)
[2024-11-13T18:57:28] | at SMTPConnection._onSocketData (/workspace/node_modules/nodemailer/lib/smtp-connection/index.js:193:44)
[2024-11-13T18:57:28] | at TLSSocket.emit (node:events:519:28)
[2024-11-13T18:57:28] | at addChunk (node:internal/streams/readable:559:12)
[2024-11-13T18:57:28] | at readableAddChunkPushByteMode (node:internal/streams/readable:510:3)
[2024-11-13T18:57:28] | at Readable.push (node:internal/streams/readable:390:5)
[2024-11-13T18:57:28] | "code": "EMESSAGE",
[2024-11-13T18:57:28] | "response": "450 The associated domain with your API key is not verified. Please, create a new API key with full access or with a verified domain.",
[2024-11-13T18:57:28] | "responseCode": 450,
[2024-11-13T18:57:28] | "command": "DATA"
[2024-11-13T18:57:28] | }

I'm in a pickle on how to solve this issue, I cannot find the documentation on how to solve this. The key is generated by Payload Cloud I think but Maybe I'm missing something.

Any help is appreciated.

[denolfe]

Hey @gerardvanengelen , can you get me your project ID from Settings -> Billing? I can take a look.

[denolfe]

I was able to find your project. Looks like the email domain had trouble verifying.

Please give it another try, and let me know if you still have the issue.

[gerardvanengelen]

Hi Elliot,

That did the trick. Thank you.

[jhau]

@denolfe I am having the same error on payload cloud, can you help? My project ID is 66502ffb9dd26c2ec53d4c12