[Request]

[Anonymous-visitor]

🥰 需求描述 | Feature Description

工单一旦过多，老工单有回复，需要往后查找
如果上1K的工单，查找起来很麻烦

🧐 解决方案 | Proposed Solution

能否把待跟进的工单，按照时间自动排个序，显示在待回复的前面
这样能提高回复工单的工作效率

📝 补充信息 | Additional Information

No response

[web-ppanel]

This sounds like a frontend UX improvement, but we need a bit more detail to avoid guessing.

Could you clarify:

1. In the UI, what exactly counts as “needs follow-up” / “待跟进”？ (is there a status/label/field from the backend?)
2. Should sorting be by last reply time, last update time, or ticket created time?
3. Expected behavior when there are multiple pages (e.g., 1k+ tickets): should we add a filter (Needs follow-up) and default sort, or create a separate tab/section?
4. Please share a screenshot of the current list + the desired order.

With this info we can implement the correct sorting and improve discoverability for old tickets with new replies.

[web-ppanel]

Implemented client-side ordering to improve ticket triage efficiency (Pending Follow-up shown before Pending Reply, and sorted by updated time). Fixed in PR #18.

[web-ppanel]

🎉 This issue has been resolved in version 1.3.12 🎉

The release is available on GitHub release

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